Agent Assist Operations Websocket API

Overview

This API enables real-time interaction between client applications and the Agent Assist backend over a WebSocket connection. It provides information to support live agent interactions during a conversation, such as sound amplitude, dialog state, user sentiment, task suggestions, and more.

• Protocol: WebSocket (wss)

• Authentication: Token-based (via session token)

• Content-Type: application/json

• Schema Format: AsyncAPI 3.0

Access Requirements

• WebSocket client must connect to a valid wss:// endpoint provided by the deployment.

• Connection must be authenticated using a valid token.

• All messages are exchanged in JSON format.