Guides

In the OCP® Guides you will find detailed information of how you can use OCP® tools to configure to the detail the conversational interface.

Recent Updates

OCP® Documentation Overview

In the OCP® Guide you will find all the required information to help you create an account, log in, and easily develop and maintain sophisticated speech enab...

Documentation

OCP® Documentation Overview

OCP® Overview

What is OCP®?
OCP® Tools
Why use OCP®?
What are OCP miniApps®?
What is OCP Conversational Natural Language®?
What is Orchestrator®?
What does OCP Insights® offer?
OCP® Integration

Getting started with OCP®

Organizations, Groups, and Roles

OCP Roles mapping

OCP Console® User Guide

Logging in and logging out
User Profile
Navigation and Tabs
Service notifications

OCP miniApps®

Why use OCP miniApps®
Types of OCP miniApps®
Features of OCP miniApps®
Configuration OCP miniApps®
Responses

Orchestrator User Guide

Getting Started with Orchestrator
Application Options Menu
Configure Settings of miniApps and Flows
Conditions
Re-ask Intent
Reset on Intent Change
Deploy a Dialog Application
Test a Dialog Application
Manage Flows
Transfer Conversation
Configure Incoming Attached Data
Configure a Set Field block
Collect Flow Information with Custom Logging
Substitute Field’s Value
Event Handlers
Voice Biometrics in Orchestrator
Reserved Field Names

OCP Conversational Natural Language® User Guide

Logging in
Creating an NLU model
Adding custom data to an NLU model
Training an NLU model
Evaluating a model
Deploying a model
Exporting / importing an NLU model
Critical deployment
Deleting a model
Managing a deployed model
Managing Snapshots of an NLU Model
Updating a deployed model version
Testing a deployed model
Stopping / starting a deployed model
Deleting a deployment
Custom data and machine learning best practices
Autocorrect Applications
Intent lists

OCP Testing Studio+™

Testing Studio+™ User Guide
Testing Studio+™ Structure

Environments Manager User Guide

Pathfinder User Guide

Voice Biometrics

Voice Biometrics Profiles
Voice Biometrics Review
Voice Biometrics Blocklists
Voice Biometrics Agent Widget User Guide
Voice Biometrics - Antifraud FAQ
Liveness Detection

Agent Assist

Agent Assist Profiles
Agent Assist Widget

Insights

OCP® Monitor User Guide
OCP® Reporting User Guide
Export Service User Guide
Optimise IQ
Advanced OCP Conversational Insights®
IP Addresses for OCP data services
DRTViewer User Guide

Call Data Records (CDRs)

CDR Models Schema
VB Models Schema
VFO Schema

Integrations

Numbers Control Panel User Guide
OCP miniApps® integration into NICE CXone
Integration with Genesys
WebChat Integration Guide
OCP® Integration with Talkdesk
SIP Configuration
External IdP Setup Guide
OCP® Integration with Salesforce
How to assign traffic gradually
How to manage batch numbers through CSV
How to manage batch numbers through API

API

API Authentication
HTTP Code Responses
Agent Assist API
Agent Assist Operations Websocket API
Chat API (REST API)
Chat API (Websockets)
Exports API
Environments Manager API
miniApps API
Numbers management
OCP® Metrics API
OCP Conversational NLU® API
Orchestrator API
Pathfinder API
Testing Studio+™ API
Visual IVR API
Voice Biometrics API
Voice Biometrics Socket.IO API for Verification, and Status Monitoring

Encryption Profiles

Frequently Asked Questions

OCP miniApps® billing
OCP miniApps® trial vs paid accounts
Error Creating API Profile
Deleting an API profile
SSML tags support of Omilia TTS
How to enable debug mode in NICE CXone
Zip-Code-Specific Address Grammar Implementation
How to extract the complete n-best result list

Omilia Service Desk

Omilia Service Desk User Guide
Manage your Omilia Service Desk Account

Glossary of Terms

OCP® Release Notes