What is OCP®?

OCP®, or Omilia Cloud Platform®, is an innovative, no-code, enterprise-scale Conversational AI platform crafted for customer service automation. It operates efficiently across both voice and text channels and provides meticulously tuned, industry-specific models right out of the box. In addition, it offers seamless integration with several leading CCaaS platforms, such as Genesys Cloud, NICE CXone, Talkdesk, and RingCentral. With OCP, deploying a new bot can be accomplished in mere minutes, simplifying the process and saving time.

Moving from command-line interfaces (CLI) and graphical user interfaces (GUI) to conversational user interfaces (CUI) has been a significant leap in the world of technology. With the rise of CUIs, user interaction with machines has become much more natural and intuitive. However, creating efficient automated solutions requires more than just advanced technology; it demands establishing a level of trust with each client interacting with your automated system.

A Nielsen Norman Group report, "Intelligent Assistants Have Poor Usability," mentions that “observing users struggle with the AI interfaces felt like a return to the dark ages of the 1970s: the need to memorize cryptic commands, oppressive modes, confusing content, inflexible interactions — basically an unpleasant user experience.” Our goal at Omilia is to ensure that interactions with machines should be as seamless and engaging as human-to-human conversations.

Creating trust with your callers necessitates incorporating best practices rooted in years of industry experience. Trust is indeed the cornerstone of all conversations, even those involving machines. This is where the OCP® truly shines, aiding you in the creation of efficient and enjoyable conversational user interfaces. Omnichannel interactions can be designed with minimal or no training, eliminating the need for specialized expertise in Speech Recognition or Natural Language Processing. With OCP®, the development of robust conversational interfaces can be achieved by anyone, making it easier than ever to cultivate productive, engaging, and trustful interactions with your clients.