The Insights tab opens OCP® Monitor and OCP® Reporting tools.
You can access OCP® Monitor by selecting Insights → Monitor.
OCP® Monitor allows you to:
Select to view live or past dialogs.
Apply several search criteria to filter the dialogs you wish to review.
Select dialogs from the list based on basic dialog information.
Review each dialog individually and copy dialog info.
Tag a dialog utterance.
To learn more about OCP® Monitor and explore its full functionality, refer to the OCP® Monitor User Guide.
You can access OCP® Monitor by selecting Insights → Reporting.
OCP Reporting® provides rich, graphical dashboards with key performance metrics in order to pinpoint opportunities for continuously improving the Virtual Assistant and gaining a deeper insight into what customers are saying. The reports are unsupervised as they come directly from the system without any analysis from a human.
To learn more about OCP® Reporting and explore its full functionality, refer to the OCP® Reporting User Guide.