The Insights tab opens OCP® Monitor and OCP® Reporting tools.

OCP® Monitor

You can access OCP® Monitor by selecting Insights → Monitor.

OCP® Monitor allows you to:

  • Select to view live or past dialogs.

  • Apply several search criteria to filter the dialogs you wish to review.

  • Select dialogs from the list based on basic dialog information.

  • Review each dialog individually and copy dialog info.

  • Tag a dialog utterance.

To learn more about OCP® Monitor and explore its full functionality, refer to the OCP® Monitor User Guide.

OCP Reporting

You can access OCP® Monitor by selecting Insights → Reporting.

OCP Reporting® provides rich, graphical dashboards with key performance metrics in order to pinpoint opportunities for continuously improving the Virtual Assistant and gaining a deeper insight into what customers are saying. The reports are unsupervised as they come directly from the system without any analysis from a human.

To learn more about OCP® Reporting and explore its full functionality, refer to the OCP® Reporting User Guide.