Support Center Tab

The Support Center tab provides useful support information.

Contact information

The Contact information tab displays Omilia Care contact information:

• For urgent and high-priority issues and for NICE inContact support, find the corresponding contact details suggested on the page. Emergency support is available 24/7.

• For medium and low priority issues, as well as for reporting a problem or suggesting an enhancement, create a ticket.

Creating a ticket

Please read Omilia Service Desk User Guide for a more detailed guideline of how to raise tickets to our Support Team.

To create a ticket, proceed as follows:

1. Navigate to Support Center and click the Omilia Help Center button.

2. The page redirects to Omilia Service Desk Portal.

3. Gain access to the Omilia Service Desk Portal.

   1. Enter your business email address to sign up or log in.

      

   2. If your domain is approved, follow the steps to create your account.
      

      

   3. If you see an error, contact your designated Omilia point of contact or send an e-mail to ocpsupport@omilia.com with the subject Allow {{domain}} in Omilia Service Desk, including your organization details and its specific relationship with Omilia.

   4. Proceed to the Omilia Service Desk Portal.
      

      

4. Create a ticket with attachments.

   1. Select the appropriate request type.

   2. Read the instructions at the top of the request page.

   3. Fill in all mandatory fields and any extra details that might be helpful.

   4. In Attachments, click Browse or drag and drop your file (e.g. PDF, PPTX).

   5. Select your organization in the Share with dropdown menu if needed.

   6. Click Send.

Learn Portal

To get access to OCP® knowledge base, click Learn to be redirected to our OCP® Learning Center. This resource provides the most substantial how-to information on OCP®.