September 2025

Released

miniApps v2.36.0

Added

• miniApp Support for es-ES locale (Supported Languages table)

• You have the option to use the provided TTS audio or you can combine it with prerecorded audio prompts; This allows you to access all prompts used during a session and record them in your preferred voice and accent, rather than using only the provided TTS functionality (Audio types)

• Locale value is included in the Chat Widget script

Orchestrator v1.29.0

Added

• Upload a pre-recorded audio through the UI in Legacy Applications

• Sensitive fields privacy and encryption options through the Application Options menu

  

Improvements

• UI/UX improvements (keyboard navigation, warnings)

• Fail source validation and performance optimizations.

To Be Released

AGI Connector v4.19.0

Fixes

• Resolved the issue where long sessions expired mid-dialogue

Chat Widget v2.34.0

Added

• Localization Support

  • System messages and Rich Content in Chat Widget are now available in English (en) and French (fr).

• Improvements

  • The session timeout message has been clarified.

  • Webchat Rich Content has been updated to improve accessibility.

IAM v3.9.0

Security updates

Testing Studio+ v1.14.0

Added

• Asynchronous uploading of Test files. You can resume your work while a Test file is uploaded

• When deleting a File or a Folder, you get a confirmation window after a successful deletion

Fixed

• Input error in the Create Run modal’s filter options for the 100-character limit triggers at 50+ characters on the UI

• Fixed issue where generating a test case via Orchestrator Chat in an empty project showed the project as empty in Testing Studio

Voice Biometrics v1.15.0

• Migration of the existing verification and status WebSocket communication in Agent Middleware from Socket.IO implementation to a Generic WebSocket setup, ensuring compatibility and maintaining current functionality.

• Update of API endpoints invoked by NICE to enforce JWT validation when required. Goal is to ensure that all APIs used by NICE enforce signature validation for client authenticity, based on the presence of the JWT and/or the session-driven flag.

• Mechanism to enable / skip JWT validation for incoming requests based on the logic established during session token creation. The goal is to ensure that only authorized clients with valid JWTs from NICE are able to trigger full request validation, without affecting other integrations.

• Create a Spring Boot service to validate incoming requests from NICE using a signed JWT passed via the X-Client-Signature header and verified against the JWKS endpoint.

• Event key setting for Kafka to guarantee strong ordering for messages with the same partition key. Goal is to guarantee that the events from a dialog will be consumed in order and have in place uniform distribution of the messages to the topic partitions.

• Create a mechanism to re-transform voiceprints of a group when the PLDA changes.

• Added es-US locale as a capability upon enablement in Voice Biometrics Agent Desktop UI.

Voice Biometrics v1.15.1

• Adjust the existing JWT and signature validation to meet NICE's new requirements, ensuring seamless integration with Omilia Voice Biometrics. Goal is to ensure that all APIs used by NICE enforce signature validation for client authenticity, based on the presence of the JWT and/or the session-driven flag.

• Launch of Agent-side File Enrollment through audio recordings from RingCentral - retrieved post call.

• Optimization of dialog status error handling in Agent VB Middleware in order to track in a more robust way cases where ASR or any other Third Party component is unreachable

OCP xPacks v1.9.0

Added

• es-ES Universal xPack 3.0.0

Updated

• uk-UA Banking 2.0 xPack 4.1.0

  • Enhanced context-sensitive understanding of dates.

  • Fine tuning for recognition of the following entities: MonetaryAmount, Hour, DayOfMonth, Month, Year, Conventional, Amount.

  • Added new context to enhance context-sensitive understanding of percentage amount.

  • Fine tuning for recognition of the following entities: ContactDetails, ComChannel.

• en-US Universal 2.0 xPack 2.2.2

• en-US Universal 2.0 xPack 2.2.2

• en-US Universal xPack 3.10.8

  • Tuning and bug fixing for recognition of the following entities: USStreet

• de-DE Universal xPack 3.14.0

  • Fine tuning the recognition of the entity: CLOSING.

  • Addition of a new context anythingElse.

• en-AU Universal xPack 3.2.0

  • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, Alpha, Alphanumeric, CONVENTIONAL, DayPeriod, DIALOGACT, MonetaryAmount, Text, TimeRelativeToNow.

  • A new NLU context tag, anythingElse, has been added

• en-GB Universal xPack 3.9.0

  • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, Alpha, Alphanumeric, CONVENTIONAL, DayPeriod, DIALOGACT, MonetaryAmount, Text, TimeRelativeToNow.

  • A new NLU context tag, anythingElse, has been added

• en-GB Universal+ xPack 3.9.0

• ru-UA Universal xPack 3.5.0

  • Enhanced context-sensitive understanding of dates.

  • Finetuning for recognition of the following entities: MonetaryAmount, Hour, DayOfMonth, Month, Year, Conventional, Amount.

  • Added new context to enhance context-sensitive understanding of percentage amount.