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OCP® Documentation Overview

OCP® Overview

What is OCP®?
OCP® Tools
Why use OCP®?
What are OCP miniApps®?
What are OCP® Agents
What is OCP Conversational Natural Language®?
What is Orchestrator®?
What does OCP Insights® offer?
OCP® Integration

Getting started with OCP®

Organizations, Groups, and Roles

OCP Roles mapping

Orchestrator roles mapping
miniApps role mapping
Environments Manager roles mapping
Conversational Natural Language roles mapping
Exports API roles mapping
Metrics API roles mapping
Testing Studio+™ roles mapping
Integrations role mapping
Pathfinder API role mapping
Voice Biometrics roles mapping
Monitor and Dialogs API role mapping

OCP Console® User Guide

Logging in and logging out
User Profile

Navigation and Tabs

miniApps Tab
NLU Tab
Orchestrator Tab
Voice Biometrics Tab
Agent Assist Tab
Integrations Tab
Insights Tab
Environments Manager Tab
Access Management Tab
Testing Studio+™ Tab
Profile Tab
Support Center Tab
Pathfinder Tab
Terms & Conditions Tab

Service notifications
OCP® CoPilot

OCP miniApps®

Why use OCP miniApps®
Types of OCP miniApps®
Features of OCP miniApps®

Configuration OCP miniApps®

How to manage miniApps®
Non-Intent OCP miniApps®
Intent OCP miniApps®
Announcement OCP miniApps®
Entity miniApp
YesNo OCP miniApps®

Intelli and Web Service OCP miniApps®

IP addresses and domains for OCP WebServices

Validations Tab
Agent Handling Tab
Properties Tab
Chat Tab
Manage Languages Tab
DTMF Tab
User Functions Tab
JavaScript Functions in miniApps
Dynamic Values

Responses

Fail Exit Reason
miniAppResult

OCP miniApps® - Frequently Asked Questions

Orchestrator User Guide

Getting Started with Orchestrator

Working with Legacy Applications

Agentic Flows
Application Options Menu
Configure Settings of miniApps and Flows
Conditions
Re-ask Intent
Reset on Intent Change
Deploy a Dialog Application
Test Dialog Application
Manage Flows
Transfer Conversation
Configure Incoming Attached Data
Configure Set Field Block
Collect Flow Information with Custom Logging
Substitute Field’s Value
Event Handlers
Voice Biometrics in Orchestrator
Reserved Field Names

OCP Conversational Natural Language® User Guide

Logging in
Creating an NLU model
Adding custom data to an NLU model
Training an NLU model
Evaluating a model
Deploying a model
Exporting / importing an NLU model
Critical deployment
Deleting a model
Managing a deployed model
Managing Snapshots of an NLU Model
ASR Adaptation User Guide
Updating a deployed model version
Testing a deployed model
Stopping / starting a deployed model
Deleting a deployment
Custom data and machine learning best practices

Autocorrect Applications

Creating an Autocorrect Application
Deploying an Autocorrect Application
Testing an Autocorrect Application
Integrating an Autocorrect Application
Stopping / Re-starting an Autocorrect Application
Deleting an Autocorrect Application

Intent lists

el-GR Banking
el-GR Energy
el-GR Telco
en-US Banking
en-US CarRetail
fr-CA Banking
es-US Banking

NLU Tags lists

en-US Universal deepNLU® xPack NLU Tags List

Model contextualization

OCP Testing Studio+™

Testing Studio+™ User Guide
Testing Studio+™ Structure

Environments Manager User Guide
Pathfinder User Guide

Voice Biometrics

Voice Biometrics Profiles
Voice Biometrics Review
Voice Biometrics Blocklists
Voice Biometrics Agent Widget User Guide
Voice Biometrics - Antifraud FAQ
Liveness Detection

Agent Assist

Agent Assist Profiles
Agent Assist Widget

Insights

OCP® Monitor User Guide

Dialog Events Review

OCP® Reporting User Guide
Export Service User Guide
Optimise IQ

Advanced OCP Conversational Insights®

Reporting in Voice Biometrics

IP Addresses for OCP data services

DRTViewer User Guide

DRTViewer Overview
DRTViewer Session View
DRTViewer Search Guide

Call Data Records (CDRs)

Agent Assist Call Detailed Records
CDR Models Schema
VB Models Schema
VFO Schema
Whole Call Recording

Integrations

Numbers Control Panel User Guide

All Numbers Tab
Number Sets Tab
Routers Tab: Gradual Traffic Assignment

OCP miniApps® integration into NICE CXone

How to generate a new NICE access key
NICE API integration with OCP miniApps®
NICE telephony integration with OCP miniApps®
NICE CXone Integration
OCP® integration with NICE CXone Virtual Agent Hub
Voice Biometrics Integration with NICE CXone
Agent Assist Integration with NICE CXone

Integration with Genesys

OCP miniApps® integration with Genesys

Voice Biometrics Integration with Genesys

Voice Biometrics Enrollment through Genesys

Integrate Agent-Side verification with Genesys

OAuth client creation

WebChat Integration Guide

OCP® Integration with Talkdesk

OCP® Chat integration with Talkdesk
OCP® Voice Integration with Talkdesk

SIP Configuration
External IdP Setup Guide
OCP® Integration with Salesforce
How to assign traffic gradually
OCP Voice (SIP) Integration with RingCX
How to manage batch numbers through CSV
How to manage batch numbers through API

API

API Authentication
HTTP Code Responses
Agent Assist API
Agent Assist Operations Websocket API
Chat API (REST API)

Chat API (Websockets)

Chat Session API
Chat Voice API

Exports API
Environments Manager API
miniApps API

Numbers management

Batch numbers management through API
Batch numbers management through CSV
Gradual traffic assignment

OCP® Metrics API
OCP Conversational NLU® API

Orchestrator API

Fields and Models
Health Check
Canvases
Applications
Flows
FlowApps
Error Handlers
Repeat Handlers
Dialog End Handlers
Transfers
Agentic

Pathfinder API
Testing Studio+™ API
Visual IVR API
Voice Biometrics API
Voice Biometrics Socket.IO API for Verification, and Status Monitoring
Voice Biometrics Generic Socket API

Encryption Profiles

Frequently Asked Questions

OCP miniApps® billing
OCP miniApps® trial vs paid accounts
Error Creating API Profile
Deleting an API profile
How to enable debug mode in NICE CXone
Zip-Code-Specific Address Grammar Implementation
How to extract the complete n-best result list

Omilia Service Desk

Omilia Service Desk User Guide
Manage your Omilia Service Desk Account

Omilia TTS Solution

Voice Models

TTS Verbalization Guide and Specification for el-GR
TTS Verbalization Guide and Specification for en-US

SSML tags support of Omilia TTS

OCP Keyboard Navigation
Glossary of Terms

OCP® Release Notes

Breadcrumbs

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