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DRTViewer allows monitoring ongoing and completed sessions for all channels, such as IVR, Chat, Mobile Apps, and so on, as well as inbound/outbound types. It also provides powerful search capabilities with a large number of available filtering criteria so as to track down the session(s) you need to work on.
You can learn more about DRTViewer, its functionality, and configurations by referring to the following guides:
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DRTViewer Overview: learn more about the available functionality.
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DRTViewer Session View: learn how to inspect each session.
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DRTViewer Search Guide: find instructions on how to properly configure the search criteria.