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May 2025

Chat Connector v8.10.0

Added

  • Integration with SalesForce AI

  • Small usability improvements.

 

Chat Widget v2.30.0

This release includes small usability improvements and bug fixes.

Console v1.17.0

Added

  • CCaaS Business unit name added to id on support view

  • Password reset option for User's personal profile view

Changed

  • Minor UI updates 

Removed

  • Allow Import removed from user's attributes and CSF views

 

DiaManT v10.35.0

Added

  • Implement user notifications for application deployment errors

  • Support backend data simulations in Flows

  • Support voice biometrics simulations in Flows

  • Determine if a user has opted out when the BioUser ID is filled

  • Include organization_id and group_name to the prompt part response

Improved

  • Handle NumberFormatException in DateEngine

  • Set transcription to [nomatch] when a NoMatch comes from deepASR

  • Change sensitivity to Full upon Flow timeout

Fixed

  • Log user's Intent instead of suggested one in semantics

 

Environments Manager v1.22.0

Added

  • Export and import OCP collections independently of the application

  • Add search field in OCP Variables view

  • Exclude Variables on Application import

Fixed

  • Fix issue with inability to delete collection when SND is deleted and PRD is not

  • Upgrade Python from 3.11 to 3.12

 

Export Service v1.9.0

  • Enable Audio Exports through Export Service

 

IAM v3.7.0

Added

  • Additional validation on group names when creating a group

  • WFAI Service

  • Audio-hup-api Service

  • Alerts Service

  • Minor UI updates

  • Adjustable UI elements for exclusive environments

Changed

  • Max session limiter counts SA and browser sessions limits separately

  • Improved custom browser login flow handling

  • Validation on group names improves

Removed

  • Allow import from user's details tab

Fixed

  • Dropdown menus the next offset page bug

  • Public IAM users page not changed for admins

  • Public IAM page limits Org admins list

  • Security updates

 

Integration Configurations v1.8.0

This release includes small usability improvements, bug fixes, and enhancements to information security.

 

Integrations Configurations v1.7.1

  • Security Update: Rolled out across all environments to improve system protection.

  • Filters Fix: In certain environments, deprecated numbers were not visible. This issue has been resolved—notification banners and filters are now shown again to help users transition smoothly to the new numbers.

 

miniApps v2.32.0

Added:

  • WebService support SOAP API

  • Support for Portuguese pt-PT Banking2 miniApp

  • Support for Australian en-AU miniApps

  • Support for Ukrainian uk-UA Alphanumeric, Numeric and Banking2 miniApp

  • Create the NoUnit option for Amount miniApp

  • White labelling for Integrate Tab

  • Introduce Toggle for Disabling Speech Input in a miniApp

  • Improvement on lowConfidence Results

Fixed:

  • Various Minor Improvements and Fixes

 

Monitor v1.21.0

Added

  • Download button for log files

  • Different icons per termination type

Fixed

  • FRT files Greek encoding bug fix 

  • Various bug fixes

 

OCP NLU Service (ONS) v1.7.0

Added

  • NLU Lifecycle Management: Introduced support for managing multiple model versions as snapshots, with the ability to upgrade existing deployments.

  • ASR Adaptation on NLU: Enabled via feature flag (available only on us1).

  • Application Deletion Lock: API-only capability to prevent app deletion—designed for use by MiniApps.

Locale Additions

  • English (Australia) – en-AU

  • Portuguese (Brazil) – pt-BR

Fixes & Improvements

  • Integrated with new ml server version (vulnerability fixes)

  • Resolved invalid group name error.

  • Prevented deletion of models currently in use (checked out).

  • Improved app status updates, even when notification errors occur.

  • Fixed occasional deletion of rb/ml apps during Fusion deployment shutdown.

  • Removed restrictions on start/stop options for production apps.

  • Added limit query parameter support to IDM group fetch requests.

 

Testing Studio v1.12.0

Added

  • View and Edit a Test case through the UI

  • Create/Delete a file through the UI

  • Support DTMF Option in voice runs

Fixed

  • Improve Voice Runs with Long Utterances

  • Minor Improvements and Fixes

 

Voice Biometrics v1.13.0

Added

  • Empty audio has incorrect voiceprint fail reason

  • Crop info mismatch

  • Deploy 5.4.3 biopack

  • Create client-specific configuration for Dominant Speaker Detection

  • Fetch (ocp) groups by (ocp) organization

  • Change enrollment spelling on Enrollments Review Page

  • Add profile_id field in get session by ID response

  • Use multigraph grammar for agent middleware

New Features

  • Make Blocklisting Configurable on a queue level

  • Add aws-inspector in ci/cd

  • Provide agent actions regarding users

Fixed

  • VB Review is not refreshing when the Organization is changed

Improved

  • Investigate Liquibase tags

  • Allow search for opted out biouserID via console UI

  • Compare voiceprint of re-enrollment request to existing voiceprint(s) of the user