When a caller contacts the call center and transfers some information during a conversation, the call center can transfer this information to Orchestrator. Orchestrator can configure this data to be used while building the dialog application as a field in building blocks.
To configure the Incoming Attached Data you first need a Dialog Application and follow the steps below:
Navigate to the tab with the selected Dialog Application, click Settings→Incoming Attached Data.
2. Fill in the following fields, and click Save when finished:
Incoming Field name 1 - stores data received from the call center (the name of the field is provided by the call center).
Local Dialog Field 1 - enter the name of the field that stores the data and can be later used in the Dialog Application. It is possible to add multiple Incoming Attached Data fields by clicking the + Add Incoming Field. Click Save when finished
3. To use the field that stores the Incoming Attached Data, click the Settings button on any miniApp building block to open the settings.
4. Navigate to the Input Fields, open the dropdown menu of the Value 1 field, and select the field of the Incoming Attached Data.
Once configured, the field representing the Incoming Attached Data is available for building blocks of all types.