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Configure Incoming Attached Data

When a caller contacts the call center and supplies information during a conversation, the call center transfers that information to Orchestrator. Orchestrator configures the data for use in the Dialog Application building blocks as a field.

To configure the Incoming Attached Data, open a Dialog Application and follow these steps:

  1. To the right of the selected Application's tab, click Application Options Menu and select Incoming Attached Data:

    incoming_attached_data.png

  2. Fill in the following Incoming Fields and click Save when finished:

    incoming_fields.png

  • Incoming Field name 1 - stores data received from the call center. The call center provides the field name.

  • Orchestrator Field 1 - enter the field name that stores the data for use in the Dialog application. To add multiple incoming fields, click + Add Incoming Field.

  • Use the Sensitive toggle above the incoming fields to mark the Incoming Attached Data as sensitive. If enabled, the system suppresses incoming attached data values in runtime log files. By default, this setting is off.

This toggle sets the sensitivity of all Incoming Fields and does not apply to individual fields.

  1. To use the field that stores the Incoming Attached Data, click the Settings button on any miniApp building block to open the settings.

  2. Navigate to the Input Fields, open the dropdown menu of the needed Orchestrator Field, and select the field of the Incoming Attached Data.

    incoming_attached_data_2.png

The IncomingAttachedData values cannot include spaces (you may use underscores _, CamelCase, etc)

Once configured, the field representing the Incoming Attached Data is available to all building block types.

Do not use any of the reserved names for the incoming data field, input, and output field names. For more info, see the Reserved Field Names article.