July 2025

Released

July 2025

Audiohub v7.7.1

• Skip Prompt Parts Where the Text is Null

• Mitigate CVE-2025-6020, CVE-2025-4802

Chat Connector v8.11.0

• Users can now upload files during their conversations with the OCP bot, prior to being transferred to a live agent.

Chat Connector v8.12.0

• Minor improvements for Salesforce chat integration

Chat Connector v8.13.0

• Minor improvements for attachments before transfer, autocomplete, and session time-out.

Chat Widget v2.31.0

• Users can now upload files during their conversations with the OCP bot, prior to being transferred to a live agent.

Chat Widget v2.32.0

• Minor improvements for a form, autocomplete, and session time-out.

Console v1.18.0

Added

• Dynamic change of support page content including Create ticket function

• Automated setup of permissions and policies on rollout

• Work Force AI menu (Demo Environments only)

• Ability to change favicon of environment dynamically

• UI customization for environments

Changed

• Tab names truncated

•  System Messages text truncated

Fixed

• Support link bug

• Admin area link bug

DiaManT v10.37.0

Added

• Support new Application property asr.reranking

• Log a warning if target selection delays

• Use IAM authentication for Kafka connection

• Include all selected targets in step CDRs

Fixed

• Global fields, that are output from protected Intelli or WebService miniApps, don't get protected

• Date Engine returns wrong results even though TimeRelativeToNow is correct

Encryption Service v2.2.1

Added

• Security updates

Environments Manager 1.23.0

Fixed

• Variables Collections are now imported along with legacy Applications

• Fixed “too many sessions” error

• Security and maintenance updates

facebook Connector v1.4.2

Security fixes

• CVE-2025-31651,

• CVE-2025-22235,

• CVE-2025-48988,

• CVE-2025-46701,

• CVE-2025-31650,

• CVE-2025-49125

IAM v3.8.0

Added 

• Additional support for service accounts in admin IAM

• View option for admin IAM policies

• Support for automated creation of permission and policies on rollout

• Deactivation of inactive accounts

Changed

•  Side menus, tab names truncated

Fixed

•  Number of security updates

Integration Configurations v1.9.0

Added

• In this release, we’ve increased the Number Operation Limits, allowing users to perform batch management at a larger scale—saving time and improving efficiency.

Fixed

• Minor bug fixes and general improvements.

Metrics API v3.3.0

Added

• Added Pathfinder service accounts

• Introduced DeepVB enrollment and verification metrics.

• optimize IQ (Feature Preview)

Fixed

• Addressed pending service account issues related to IAM.

• Resolved pending IAM permissions.

• Deployed features with the feature flag set to off to prevent unintended activation.

• Adjusted request limits for improved stability.

• optimize IQ performance and reliability improvements.

miniApps v2.34.0

Added

• Support for Portuguese Brazilian (pt-BR)

Improved

• Improvement on lowConfidence results

Fixed

• Various fixes and improvements

Monitor UI v1.22.0

Added

• Added Voice Biometrics tab in Reporting UI

• Introduced new customization options in the VFO Monitor UI

• Added the option to include Escalation Reason in VFO search functionality

• Integrated the admin miniApps API into the admin Monitor

Fixed

• Improved error display in the Monitor UI to accurately reflect transfer statuses

• Fixed the missing clear/delete option for the Escalation Reason filter in the Monitor UI

• Resolved an issue where the Voice Biometrics tab's region filter was not functioning in the Reporting UI

• Addressed an issue where the Task Success Rate stacked bar chart was not displayed in the Conversational Insights tab

• Improved error handling for VFO streaming subscription creation when users do not belong to a group

• Reporting UI now responds correctly to IVR filter selections on the Voice Biometrics graph

• optimize IQ now uses the optimized statistics endpoint for improved accuracy and performance

• Flow Subdialogs Steps removal from Insights handling

Orchestrator v1.28.0

Added

• Support Legacy applications as fail sources in Event Handlers

• Mini navigation window toggles on/off from the Canvas Settings for easier navigation

• Show remaining Flowapps number as a popup warning notification

• Introduce Sensitive fields

• Return the status of asynchronous deployment

Fixed

• Double clicking issue resulting in overwriting canvas

• Anything else node is not highlighted

• Other minor improvements and fixes

Testing Studio v1.13.0

Added

• Automatically create a test case through simulator in Orchestrator

• Create, delete and rename a Test Suite through the UI

• Rename a Test Case through the UI

Fixed

• Minor improvements and fixes

Internal

• Added test flag for voice testing

To be Released

Airflow Snowflake v1.3.0

• Bug Fixes

• Security Updates

• Process Optimization 

AGI Connector v4.18.1

• Minor fixes and improvements

OCP xPacks v1.7.0

Added

• pt-BR Banking 2.0 NLU xPack v4.0.0

• pt-BR Universal NLU xPack v3.0.0

Fixed

• pt-PT Banking 2.0 NLU v4.0.2

• pt-PT Universal NLU v3.7.2

• en-US Energy NLU v3.2.0

• es-US Banking 2.0 NLU v4.1.0

• es-US Universal NLU v3.7.0

• en-US Banking 2.0 NLU v4.3.0

• en-GB Universal NLU v3.8.2

• fr-CA Universal NLU v3.7.2

• de-DE Universal NLU v3.13.1

• en-AU Universal NLU v3.1.0

• en-US Universal NLU v3.10.6