Voice Biometrics

Voice Biometrics (VB) is used to detect and verify a caller’s identity that has been authenticated in a past call.

The basic steps for VB to operate are the following:

• VB verification. Comparing the active voice stream against stored voiceprints.

• VB enrolment. Authoritatively assign a set of identifiers to a stored voice recording.

• VB opt out. Remove a user from the VB service if requested.

• VB verification system expectations. Speaker verification systems calculate the similarity score between two or more voiceprints from the same speaker. They differ from speaker identification systems, where the goal is to identify who is speaking amongst a set of speakers.

For assistance on how to integrate Voice Biometrics please read the corresponding sections in Integrations:

• Voice Biometrics Integration with NICE CXone

• Voice Biometrics Integration with Genesys

For more information on how to navigate through Voice Biometrics in OCP please read the sections below: