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en-US CarRetail
Intent name | Example utterances |
| account, car account |
| vehicle accident, i had a car accident what should i do |
| miles, purchasing miles, car account miles |
| account number, i’m looking for my account number, i need the account number, how can i view my account number, i forgot my account number, i lost my account number |
| online account, sign in my online account, information about my online account, online account information, website account, create an online account |
| amortization, loan amortization, car loan amortization, amortization schedule |
| application, regarding my application, give me information regarding applications, i want to put in an application, new application |
| application status, status of an application, update on my application status, calling about application that i got approved for, checking out my application, follow up on an online application |
| appointment, reservation, appointment information, appraisal appointment, service appointment, appointment for buying a car |
| i have an existing appointment, i have an appointment for an appraisal, calling about my appointment, i already have an appointment, i’ve been calling about an appointment i made online |
| vehicle appraisal, question about appraisal, trade in appraisal, how much is my car worth, i wanna know the price of selling a car, i want to get an estimation on my car, i want to turn in my car and find out how much is worth |
| is my loan assumable, loan assumability, ask if my car loan is assumable |
| auction, online auction, i want to put my car in auction, i would like to auction my vehicle, auction information |
| bill, billing, i wanna know some details on a bill, i have a question about billing |
| i haven’t received my statement, can’t find my billing, i didn’t get my bill, where is my statement, my statement hasn’t arrived yet |
| my account is blocked, car account frozen, why have i been locked out of my account, account locked help |
| i want to buy insurance, i want to get insurance for my cars, get insurance coverage, i want to buy coverage for my car, am i eligible for buying insurance |
| buy a car, i want to buy a car, purchase a vehicle, i’m looking to purchase a car, need help shopping for a vehicle |
| cancel an appointment, cancel reservation, make an appointment cancellation, cancel an existing appointment |
| cancel my coverage, how do i cancel my insurance, request insurance cancellation, i don’t want insurance anymore |
| i want to cancel my payment, payment cancellation, cancel my car’s payment |
| cancel warranty, cancel car warranty, car warranty cancellation, i don’t use the warranty let’s stop it, put an end in my car’s warranty |
| i want to change my address, i need to change my phone number, i need to change my account information, correct my personal details |
| change my contract, apply for a contract change, extend the duration of my contract, i want to update my vehicle contract, extend contract |
| i am calling to change my credentials, i want to make a correction on my credentials, how to change my online password, reset the password online password |
| i want to make a claim, i want to file for a refund on my vehicle, i am calling to file a claim for my car, what’s the process of getting a reimbursement, reimbursement |
| i am calling to make a complaint, i want to file a complaint, i need to complain about your services, complaints |
| confirm an appointment, i want to check my appointment, confirming reservation, verify an appointment, check status of an appointment, i wanna know when my appointment is, my appointment’s information |
| confirm my personal details, verify email address, verify my name |
| i am calling to confirm my account’s credentials, confirm credentials, i am calling to confirm my personal credentials |
| confirm a payment, verification of payment, confirm money paid, i want to check that a payment has been sent, tell me if you received the payment |
| contact details, address, contact information, my phone number, profile info |
| contract, contract document, ask about my vehicle contract, car contract questions |
| contract expiry date, when does my contract end, when is my contract expiring |
| I need a copy of my agreement, copy of my loan agreement, can I have a copy of my lease contract, vehicle contract copy, copy of the finance agreement |
| i need a copy of my payment, need invoice, copy of my invoice, payment receipt |
| information on a cost, ask about a cost, find out the value of a car, get a price on a car |
| user name, user name and password, my credentials, code, passcode |
| credit score, fico, what is my credit score, credit report question |
| my card is being declined, the payment page won’t accept my credit card, my payment has been rejected, payment not processed, my payment failed |
| defer payments, apply for deferment, can i push back a payment |
| I want to delete my account, account closure, I want to ask about cancelling my account, close my vehicle account, delete account |
| drop off vehicle, how can i drop off my car |
| online statement, e-statement, go paperless, electronic bill, paperless billing |
| fees, ask about account fees, transfer fee |
| late fee, late payment charges, is there a fee if my payment is late, I paid late how much is the fee, I forgot to make a payment yesterday will I be charged a late fee |
| finance a car, finance options, find out what we qualify for, put in an application to finance my vehicle, what are the things i need to be approved for my car, loan approval, financial approval |
| finance vehicle preapproval, checking on my pre approval, pre approval of my application, i need to know my pre qual results |
| put a car on hold, find out how to hold a car, remove a car from hold, reserve a car |
| can i have my car delivered to my house, i am calling about a home delivery request, questions about a home delivery, i have reserved a car for home delivery |
| information, i have questions, question about a car, car info, i am calling about a car request, ask about a car i saw online, i’m interested in a car, check the availability of a car, i’m looking for a car |
| i have a question about my account, check my account, information about my account, i want to ask something about my car account, vehicle account information |
| insurance information, information on my coverage, i am calling to ask about my car insurance, what about my auto care, how do i see if i have insurance, do i need to have insurance |
| i need the paperwork for a car i bought, what’s the paperwork needed, required documents, titles and tags, i need the car title |
| i need information on a payment, i wanted to check on a payment, question about payment |
| amount for payment, how much do i have to pay, how much my car pay off is, find out the money i need to pay |
| what is the payment due date, what’s my payment day, what’s my deadline to pay, how many days before due date should i pay |
| when was my last payment, payment history, i want to see my past payments, previous amount paid, i want to see the previous payments |
| mailing address for payment, what’s the address for payment emails, can i email my payment receipt, i need to email something relevant to a payment |
| information about next payment, i want to ask about the next payment, options for next payment |
| can i pay by card, payment options, types of payment, can i pay by mail, do you accept payments over the phone |
| past due, past due amount, overdue payment, i would like to ask about a past due, my payment’s past due |
| warranty information, i am calling to ask about warranty, how many days of warranty do you offer, what is covered with the warranty |
| insurance, car insurance, i am calling about my insurance, speak to somebody about my gap agreement, car policy, i’m calling about my coverage |
| car leasing, how can i lease a car, lease offer for a honda, i want to lease a toyota |
| end of lease, what do i do when i get to the end of my lease, end of lease options, want to end my lease, my car lease expired |
| disposition fee, lease fees, ask about disposition fees, lease disposition fees |
| residual value, what’s my residual value, calculate lease residual value, residual value for a car lease |
| link accounts, i want to consolidate my account, help with linking two of my accounts |
| what is my current interest rate, apr, what is my interest charge, interest rate form my loan, annual percentage rate |
| lien, lienholder, lien agreement, lien release, who is my lien holder |
| store location, can you give me the address, stores in oak lawn |
| i need to make a payment, i need to make car payment, i need to do a payment, i need to pay my car note |
| manage my account, i want to update my account, help managing my vehicle account |
| add a new user to my account, remove my husband from my account, manage users, remove an account owner, edit the users on my car account |
| change payment method, change the banking info on my account, revise banking account i have for payments, delete a credit card from my account, i would like to update my payment options |
| new car, new jeep, add a car, how can i add a new vehicle on my account |
| i would like to have all the available offers, offers, how long are your offers good for, i would like an offer |
| i want to open an account, sign up for a new account, how can i apply for an account, help me with opening a new account, account set up |
| parts, i’m looking for car parts, calling for a car key, do you sell do you buy car accessories, looking for a tire to purchase |
| payment, car payment, about a car payment, need to speak to someone regarding a bank transaction |
| can i pay ahead, pay early, can i make my car payment in advance, can i pay more than the amount due, can i make a bigger payment |
| autopay, automatic payment, reoccuring payments, recurring payment, help with auto pay |
| pay off my loan, i want to pay off my car, loan payout, i want to pay off my car online, how do i pay off my vehicle |
| pickup a car, when can i pick up my truck, a question about picking up a car, information about a car pick up |
| recall a vehicle, recall my car, info about a vehicle recall |
| insurance refund, gap coverage refund, refund on gap, insurance refund check, am i eligible for a gap insurance refund |
| vehicle registration, i want to register my car, how to do my car registration, info about registering my vehicle |
| i am looking to rent a car from you, car to rent, do you offer car rental services |
| reschedule an appointment, change my appointment, i wanna come earlier for my appointment, transfer my appointment for my vehicle, i’m gonna be a little late for my appointment |
| I am returning a call, calling back for a car, i missed a call, i received a call from you, someone just called me |
| need to return a vehicle, question about return, i bought a car from you but i want to return it |
| roadside assistance, i need tow service, flat tire road assistance, my car’s battery died in the middle of the road and i cannot move, my car is stuck on the street and it won’t move |
| schedule an appointment, make an appointment, set up an appointment |
| sell a car, information on selling a car, i have a car for sale |
| service, i need service on my vehicle, i need an oil change, i would like to replace my car battery |
| service cost, what’s the price for a car inspection, how much does an oil change cost |
| service status, i need to see if my car is ready from the repair shop, check on car service |
| setting up a payment, i want to set up my payment on the first of every month, set up fixed payment, set up autopay, i want to make weekly payments |
| car status, check on a car order, check the location of a vehicle, checking on the status of a car |
| stolen car, report a stolen vehicle, my car got stolen, emergency call for stolen vehicle, my jeep got stolen |
| tender out a car, i want to tender out a vehicle |
| test drive a car, question about test drive |
| trade in a car, i have questions about trading in a vehicle, i need i want to know if i can trade in my car for a new car, i would like to do a trade in, i got my car appraised and i want to trade it |
| transfer a car, can i have transfer information, just calling regarding a car transfer, how does shipping a car work, how long does it take to ship a car |
| find out when my car will be delivered, need to talk to someone about cancelling a transfer, did you ship my car, status on car delivery, has my car been delivered to your store |
| i need to transfer a car, i want to request a car transfer, i need car shipped to illinois |
| i have a problem, i have an issue and i would like to have some help with it |
| problem with my account, account issue, I don’t see my account, I need help with an issue I have with my vehicle account |
| i have a problem with my online account, i have lost my pin to my online account, i cannot access my account online, i need help logging into my account, i cannot access my account |
| I have a problem with my statement, billing issues, unfair billing, I cannot download my statement, wrong billing |
| i am having problems with a car delivery, wrong car delivery, something went wrong with my delivery, problem with a home delivery |
| i have a trouble with some papers for my car, documentation issues, problem with car’s paperwork |
| i have an issue with a payment, problem sending my invoice, i cannot pay my bill, can’t complete the payment |
| i have an issue with my car, i need to retrieve something from a car i sold you, car problems, issue with car i purchased, the car i just bought was dirty |
| turn in a car, questions on my car turning in, i would like to turn in a vehicle |
| i want to update my insurance, renew my car’s policy, upgrade my car insurance |
| vehicle number, vehicle identification number, what’s my vin, what’s the car number, how to find my vehicle number |
| waive fee, waive a late fee, late fee waiver, I want to remove a fee from my account, how can I get a late fee waived |
| warranty, car warranty, i am calling about my warranty |
| working hours, what are you service department hours, are the stores open for sales, hours of operation, what time are you open today, what time do you close |