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September 2023
Chat Widget v2.21.0
Added
A hover popover feature in the header for titles with 25 or more symbols. This improves readability and allows for longer titles without affecting the user experience.
Sound notifications to the WebChat Widget. These audible notifications will alert users to important messages, especially when the widget is minimized or on an inactive browser page or tab.
Support for links within lists, broadening the range of content within the application. This will allow users to navigate directly to relevant pages, resources or external websites from the list items.
Changed:
Updated the WebChat interface for a refreshed design and improved user experience.
miniApps v2.19.0
Added
Improved JS Error handling
Support for
en-GBin Date miniAppDTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp
Fixed
MaxContinuousErrorstriggers error reaction before exitFailed to download pre-recorded audio list
Minor fixes and improvements
Orchestrator v1.16.2
Added
Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs
Fixed
Minor fixes and internal improvements
miniApps v2.19.0
Added
Improved JS Error handling
Support for
en-GBin Date miniAppDTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp
Fixed
MaxContinuousErrorstriggers error reaction before exitFailed to download pre-recorded audio list
Minor fixes and improvements
Orchestrator v1.16.2
Added
Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs
Fixed
Minor fixes and internal improvements
Conversational Insights v1.15
Added
Export Service - UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID new field
Add new token implementation for Insights
Changed
Replace table with UI kit
Fixed
Bug Left panel overwrites the right one on update
Reporting - Comparison dates don't load by default bug
Monitor v1.15
Added
Support Connection ID & Session ID in Monitor UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID New Field
Add new token implementation for Insights
Reporting - Comparison Dates don't load by default Bug
Changed:
Volume sound wave - Monitor
Not Show VB results in Monitor miniApps
Replace table with UI kit
Export Service - UI
Fixed
Bug Left panel overwrites the right one on update
Invalid user audio duration Bug
Export Service v1.1.2
Added
Streaming exports- Redis streams partitioning
Update exports-api tests with new Owner and Viewer roles
Include DAST in APIs pipelines
Integrate Export API with IAM
Add Retry-After header on 429 error
Changed:
Rotate docker logs for all APIs
Export Service - UI
Fixed
Streaming export 400 Response error code
Export UI - Invalid default time on export creation bug
Exports API - invalid response
Read and use Retry-After from response header
Metrics API v1.5.1
Added
Included DAST in APIs pipelines
Fixed
Rotated docker logs for all APIs
Voice Biometrics v1.2.3/Agent VB Middleware v6.7.3
Fixed
Fix bug with redis open connections
IAM v1.7.0
Added
Custom Roles for exclusive multi-tenant environments
Fixed
Token request fail toast
Changed
User group membership capacity increased
User Management API changes
VB connection
File import handling
Voice Biometrics v1.2.2 / Agent VB middleware v6.7.2/ biostore v6.7.2
Added
Additional details display added to agent-side Voice Biometrics Widget
Changed
Aligned with NICE CXone Authentication Security Policies
Environment Manager v1.10.1
Changed
Re-enable the promote functionality