October 2023

Added

Same chat continues for different pages in the browser.
Three message states for webchat: Sent, Sending, Error.

Voice Biometrics v1.3.0

Agent-side Updates

Search user results are now shown on the top of the agent-side widget
Support Enrolment through NICE’s Advanced Recording
Enrolment button is disabled after it is clicked
New visualization when multiple users are found on agent-side widget

OCP Console Updates

VB profiles descriptions are now visible and editable

miniApps v2.19.1

Fixed

Various security fixes
Fix for issue with entity confirmation realizer

OCP Testing Studio v1.2.1 - Hotfix

Fixed

Add a Fix for Uploading .zip file on Windows Machine

Added

Chat Survey feature that allows clients to gather valuable feedback from end-users about the quality of their conversations with agents after the chat has ended.

OCP Testing Studio v1.1.0

Added

Expose APIs for CI/CD

Fixed

Issue when the name of .zip file doesn't match the folder's name (in the .zip)
Fix accessibility findings