October 2023

Chat Widget v2.23.0

Added

• Same chat continues for different pages in the browser.

• Three message states for webchat: Sent, Sending, Error.

Voice Biometrics v1.3.0

Agent-side Updates

• Search user results are now shown on the top of the agent-side widget

• Support Enrolment through NICE’s Advanced Recording

• Enrolment button is disabled after it is clicked

• New visualization when multiple users are found on agent-side widget

OCP Console Updates

• VB profiles descriptions are now visible and editable

miniApps v2.19.1

Fixed

• Various security fixes

• Fix for issue with entity confirmation realizer

OCP Testing Studio v1.2.1 - Hotfix

Fixed

• Add a Fix for Uploading .zip file on Windows Machine

Chat Widget v2.22.0

Added

• Chat Survey feature that allows clients to gather valuable feedback from end-users about the quality of their conversations with agents after the chat has ended.

OCP Testing Studio v1.1.0

Added

• Expose APIs for CI/CD

Fixed

• Issue when the name of .zip file doesn't match the folder's name (in the .zip)

• Fix accessibility findings