Call Data Records (CDRs)

Overview

This section provides a comprehensive technical reference for the Call Data Records (CDRs) generated by the OCP platform. CDRs are the detailed, structured logs that capture all significant events and metadata for every interaction and transaction that occurs within a service (such as a voice call, chat session, or NLU processing task).

Understanding the structure of these records is essential for analytics, custom reporting, billing reconciliation, and in-depth troubleshooting.

In this guide, you will find:

• Data Model Schemas: Detailed explanations for the CDRs produced by various platform services and the complete data schemas for each CDR type. Each schema defines all available fields, their data types (e.g., string, integer, timestamp), and a description of the data they contain.

Use this reference as the "single source of truth" for integrating platform data with your external business intelligence (BI) tools, data warehouses, or any system requiring a precise understanding of OCP data models.

In this section you can find the models schema for the below services: