March 2025

OCP xPacks v1.3.0

Added

fr-CA Universal
en-GB Universal
en-US Universal
ru-UA Banking
ru-UA Universal

Chat Connector v8.8.0

Autocomplete Support for Chat Connector
The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.

AGI Connector v4.15.2

Security improvements

Billing v2.0.0

Added

OCP Conversational Voice to support 10-second increments

Fixed

Customer’s column overlaps the calendar in Dashboard

TTS-Engine v2.4.3

Improvements on el-GR Female TTS model
Optimisation on the tts-engine
Security Fixes

deepASR v7.12.0

Remove deprecated keycloak libraries
Security Fixes

Console v1.16.0

Added

Insights admin navigation element
Integrations admin navigation element

Changed

Search bar on System Messages moved left for consistency with other views
System Messages text input received improved character counter
Text on number of CSF views was updated

Removed

"Add customer Admin Role" view of CSF panel was deprecated
"Add OCP Admin Role" view of CSF panel was deprecated
"Export tuning service" view of CSF panel is deprecated

Environment Manager v.1.21.0

Exclude empty messages from OCP Variables notifications

Environment Manager v.1.20.0

Audit trails for values of OCP Variables
Notification regarding changes made to OCP Variables
Address token expiration for long running tasks
Avoid Double Token Exchange

IAM v3.6.0

Added

Explicit logging event for user deactivation on admin backend
Admin endpoint for prolonged exchange token duration
Search for permissions list in admin interface
Capability for services to set up initial permissions, policies automatically

Changed

Prompt to add users to the group change to highlight full email is needed
Billing context includes IAM context
Password expiration and lengths across number of environments
Organisation selector sort minds lower and upper case
IAM browser's tab name improved for uniformity

Removed

PAT exchange for deactivated users

OCP NLU Service (ONS) v1.6.0

Added

Resources improvement (Stop idle apps if not used within 60days)
Support universal en-GB with addresses

Fixed

Security patches and updates (nluengine 8.0.3)
import model with latest nluengine version

Orchestrator v1.27.0

Added

Add Zoom in/out and full view in Canvas
Improve error detail for external services unavailable
Long running tasks token expiration
Support Description and Labels during Application Import/Export
Minor fixes and improvements

Pathfinder v1.5.0

Added

UI/UX Redesign
Improve documents processing for German language
Restrict proposing to users to call the Contact Center while on call

Fixed

Improve deployment of larger projects

Testing Studio+ v1.11.0

Added

Support other locales (Languages) in voice testing
Support ANI simulation data for voice testing
View test suites and test cases in the UI

Fixed

Issue with voice run with long utterances
Issue with no inputs during voice testing
Issue with projects list pagination
Minor fixes and improvements

Voice Biometrics v1.13.0

Voice Biometrics Core

Re-enrollment check if voice matches with existing enrollment
Optimize processing of enrollment audios
Introduce Dominant Speaker Detection

Voice Biometrics API

Provide list of agent actions regarding callers

Agent-side widget

Optionally hide blocklisting results based on queue

OCP Console

Allow search for opted out bio-user ID in Enrollments Review Page

Added

New Rich Content Type: Form
Users can now fill out a form within the chat dialogue, providing a smoother experience by entering all necessary information at once instead of going back and forth in messages.
New Rich Content Type: Autocomplete
The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.