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March 2025

OCP xPacks v1.3.0

Added

  • fr-CA Universal

  • en-GB Universal

  • en-US Universal

  • ru-UA Banking

  • ru-UA Universal


Chat Connector v8.8.0

  • Autocomplete Support for Chat Connector
    The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list. For more information, go to WebChat Integration Guide.


AGI Connector v4.15.2

  • Security improvements


Billing v2.0.0

Added

  • OCP Conversational Voice to support 10-second increments

Fixed

  • Customer's column overlaps the calendar in Dashboard

For more information, go to Billing Tab.


TTS-Engine v2.4.3

  • Improvements on el-GR Female TTS model

  • Optimisation on the tts-engine

  • Security Fixes

For more information, go to TTS Voice Samples.


deepASR v7.12.0

  • Remove deprecated keycloak libraries

  • Security Fixes


Console v1.16.0

Added

  • Insights admin navigation element

  • Integrations admin navigation element

Changed

  • Search bar on System Messages moved left for consistency with other views

  • System Messages text input received improved character counter

  • Text on number of CSF views was updated

Removed

  • "Add customer Admin Role" view of CSF panel was deprecated

  • "Add OCP Admin Role" view of CSF panel was deprecated

  • "Export tuning service" view of CSF panel is deprecated

For more information, go to OCP Console® User Guide.


Environment Manager v.1.21.0

  • Exclude empty messages from OCP Variables notifications

Environment Manager v.1.20.0

  • Audit trails for values of OCP Variables

  • Notification regarding changes made to OCP Variables

  • Address token expiration for long running tasks

  • Avoid Double Token Exchange

For more information, go to Environments Manager User Guide.


IAM v3.6.0

Added

  • Explicit logging event for user deactivation on admin backend

  • Admin endpoint for prolonged exchange token duration

  • Search for permissions list in admin interface

  • Capability for services to set up initial permissions, policies automatically

Changed

  • Prompt to add users to the group change to highlight full email is needed

  • Billing context includes IAM context

  • Password expiration and lengths across number of environments

  • Organisation selector sort minds lower and upper case

  • IAM browser's tab name improved for uniformity

Removed

  • PAT exchange for deactivated users

For more information, go to OCP Console® User Guide.


OCP NLU Service (ONS) v1.6.0

Added

  • Resources improvement (Stop idle apps if not used within 60days)

  • Support universal en-GB with addresses

Fixed

  • Security patches and updates (nluengine 8.0.3)

  • import model with latest nluengine version

For more information, go to NLU Tab.

Orchestrator v1.27.0

Added

  • Add Zoom in/out and full view in Canvas

  • Improve error detail for external services unavailable

  • Long running tasks token expiration

  • Support Description and Labels during Application Import/Export

  • Minor fixes and improvements

For more information, go to Getting Started with Orchestrator.


Pathfinder v1.5.0

Added

  • UI/UX Redesign

  • Improve documents processing for German language

  • Restrict proposing to users to call the Contact Center while on call

Fixed

  • Improve deployment of larger projects

For more information, go to Pathfinder User Guide.


Testing Studio+ v1.11.0

Added

  • Support other locales (Languages) in voice testing

  • Support ANI simulation data for voice testing

  • View test suites and test cases in the UI

Fixed

  • Issue with voice run with long utterances

  • Issue with no inputs during voice testing

  • Issue with projects list pagination

  • Minor fixes and improvements

For more information, go to Testing Studio+™ User Guide.


Voice Biometrics v1.13.0

Voice Biometrics Core

  • Re-enrollment check if voice matches with existing enrollment

  • Optimize processing of enrollment audios

  • Introduce Dominant Speaker Detection

Voice Biometrics API

  • Provide list of agent actions regarding callers. For more information, go to Voice Biometrics API.

Agent-side widget

OCP Console

  • Allow search for opted out bio-user ID in Enrollments Review Page

For more information, go to Voice Biometrics Tab.


Chat Widget v2.29.0

Added

  • New Rich Content Type: Form
    Users can now fill out a form within the chat dialogue, providing a smoother experience by entering all necessary information at once instead of going back and forth in messages.

  • New Rich Content Type: Autocomplete
    The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.

For more information, go to WebChat Integration Guide.