Orchestrator User Guide

Overview

This document provides a detailed description of the Orchestrator web application.

Orchestrator allows users to create a logically complete conversation that represents a dialog between the application and the caller by combining existing OCP miniApps® and other building blocks.

Introduction

Orchestrator is a web application, part of the Omilia Cloud Platform® (OCP®), which allows users to combine Agentic Flows with existing miniApps created in the OCP miniApps® web application to build and run a complete Dialog Application. This application can be further connected to a phone number or a chatbot to maintain a conversation.

OCP miniApps® are zero-coding, zero-maintenance, instantly deployable, and configurable natural language dialog components that handle a single task, such as soliciting a US address or credit card number, or even negotiating an appointment.

For an easy, convenient experience, Orchestrator lets you drag and drop conversational building blocks that contain conversation intelligence onto a canvas and connect them by stretching arrows between them.