February 2025

Voice Biometrics v1.12.0

Voice Biometrics API

Multi-region Support
Remove server-sent event endpoints

Agent-side widget

Limited support for grey-listing
Deprecate old widget

OCP Console

Show plain bio user IDs in Verifications Review Tab for Maintainers and Owners

Pathfinder v1.4.0

Added

Export data to train NLU models
Support filtering per Organization
Minor improvements and fixes

Testing Studio+ v1.10.0

Added

Enhanced LLM sScalability and security
Support filtering per Organization
Improve search functionality in Testing Studio+ UI
Minor improvements and fixes

OCP NLU Service (ONS) v1.5.0

Features and improvements

Displaying list of models/apps under a specific organization
Ukrainian language added as option to create a custom domain model/app.
Option to display list of deprecated RB Xpacks APP Ids
Deprecated domains: Banking / Covid and Insurance
NextGen entities feature (available under flag only for demo)
New ml server version 3.2.4
New NLU Engine 8.0.2

Fixes

Fix vulnerabilities findings
Wrong encoder is exported when exporting the migrated EN model (from 3.1.0 to 3.2.2)

Integration Configuration v1.6.0

This release introduces the ability to obtain Numbers from Bandwidth (Voxbone APIs) instead of Twilio. To facilitate the transition, it includes a temporary front-end notification and filtering for Twilio Numbers to support cleanup efforts.

Features and improvements

Full call recording support.
Viewing resources by organization in the Integrations section of OCP.
Various small improvements and bug fixes.

Chat Widget v2.28.0

This release introduces support for new rich content types—Calendar and Time Picker (for Purolator), along with key bug fixes.

Added

Users can now select dates and times in a user-friendly format, enhancing the overall experience.

Rich Content - Calendar
Rich Content - Time Picker

Fixes

Resolved an issue where disabling the sound button also disabled other notifications.
Links are now displayed in a single line.

Dashboard v5.7.1

Fixes

Fix the issue of unnecessary AppsHistory data retrieval when setting OmReports links during the startup of Hubot.

Dashboard v5.7.0

Features and improvements

Modify the application creation limit and message

Fixes

Fixed inability to delete an Application with TemplatePermissions
Fixed the broken elements of lists and arrows
Fixed the application failing on first deployment
Fixed the API only returning a portion of the Dashboard users
Fixed the inability to work with new content providers
Fixed Hubot not working after a ClamAV restart

DiaManT v10.33.0

Added

Support of date ranges in miniApps
Support new Ask miniApp type
Support handling of Sensitive terms
Log when a new KVP is added
Support prefixes in Redis keys
Upgrade NLU core to version 8.0.2

Improved

Don't retry to upload CDRs that failed due to large size
Wait action is not triggered inside OnDialogEnding MiniApps
Copy field's sensitivity in Trackers
Print dialog response JSON without indentation
Update Timestamp field with dialog session timestamp
Removing Intent tracker should set Intent status to undefined in flows
Don't drop DialogAct after Announcements

Environments Manager v1.19.0

Added

Add sorting, filtering and search to the UI
Introduce new logic for the import of VB profiles
Introduce VB profile selection when importing a Tag
Add support for organization filtering

Console v1.15.0

Added

System messages can have Organisations as a recipients
System messages can be sent, read across regions of an environment

Changed

System messages maximum length increased to 512 characters
System messages logging improvement

Removed

Verified status of miniApps is deprecated from UI

Fixed

Regular security updates

miniApps v2.30.0

Added

DateRange miniApp
Support of Alphanumeric and Yes/No Canadian en-CA miniApps
Support DataModels for suggestion feature in Web-Chat
Added new TTS voices for en-GB
Set allowed threshold for DTMF Maximum Wait Time to 6000ms
Support filtering per Organization
Use dynamic content in conditions field/path

Fixed

Remove Banking, Covid, Insurance domains
Minor fixes and improvements

Orchestrator v1.26.0

Added

Highlight parts of Canvas based on the simulator Chat Dialog
Support of sensitive terms redaction
Support async deployment for legacy Applications
Support DateRange miniApp
Minor improvements and fixes

IAM v3.5.1

Added

Additional validation on duplicate name while creating new Group
Error “user in a group” features username
Role can be added in User’s details
Public group list has search functionality

Changed

Sort and search in public user’s list is improved
Permissions, policies views of public Access Management are hidden
Group creation in internal IAM has Organisation as mandatory field

Fixed

Bug with saving policies without roles
Regular security updates