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February 2025

Voice Biometrics v1.12.0

Voice Biometrics API

  • Multi-region Support

  • Remove server-sent event endpoints

Agent-side widget

  • Limited support for grey-listing

  • Deprecate old widget

OCP Console

  • Show plain bio user IDs in Verifications Review Tab for Maintainers and Owners

 

Pathfinder v1.4.0

Added

  • Export data to train NLU models

  • Support filtering per Organization

  • Minor improvements and fixes

 

Testing Studio+ v1.10.0

Added

  • Enhanced LLM sScalability and security

  • Support filtering per Organization

  • Improve search functionality in Testing Studio+ UI

  • Minor improvements and fixes

 

OCP NLU Service (ONS) v1.5.0

Features and improvements

  • Displaying list of models/apps under a specific organization

  • Ukrainian language added as option to create a custom domain model/app.

  • Option to display list of deprecated RB Xpacks APP Ids

  • Deprecated domains: Banking / Covid and Insurance

  • NextGen entities feature (available under flag only for demo)

  • New ml server version 3.2.4

  • New NLU Engine 8.0.2

Fixes

  • Fix vulnerabilities findings

  • Wrong encoder is exported when exporting the migrated EN model (from 3.1.0 to 3.2.2)

 

Integration Configuration v1.6.0

This release introduces the ability to obtain Numbers from Bandwidth (Voxbone APIs) instead of Twilio. To facilitate the transition, it includes a temporary front-end notification and filtering for Twilio Numbers to support cleanup efforts.

Features and improvements

  • Full call recording support.

  • Viewing resources by organization in the Integrations section of OCP.

  • Various small improvements and bug fixes.

 

Chat Widget v2.28.0

This release introduces support for new rich content types—Calendar and Time Picker (for Purolator), along with key bug fixes.

 Added

Users can now select dates and times in a user-friendly format, enhancing the overall experience.

  • Rich Content - Calendar

  • Rich Content - Time Picker

Fixes

  • Resolved an issue where disabling the sound button also disabled other notifications.

  • Links are now displayed in a single line.

Dashboard v5.7.1

Fixes

  • Fix the issue of unnecessary AppsHistory data retrieval when setting OmReports links during the startup of Hubot.

Dashboard v5.7.0

Features and improvements

  • Modify the application creation limit and message

Fixes

  • Fixed inability to delete an Application with TemplatePermissions

  • Fixed the broken elements of lists and arrows

  • Fixed the application failing on first deployment

  • Fixed the API only returning a portion of the Dashboard users

  • Fixed the inability to work with new content providers

  • Fixed Hubot not working after a ClamAV restart

DiaManT v10.33.0

Added

  • Support of date ranges in miniApps

  • Support new Ask miniApp type

  • Support handling of Sensitive terms

  • Log when a new KVP is added

  • Support prefixes in Redis keys

  • Upgrade NLU core to version 8.0.2

Improved

  • Don't retry to upload CDRs that failed due to large size

  • Wait action is not triggered inside OnDialogEnding MiniApps

  • Copy field's sensitivity in Trackers

  • Print dialog response JSON without indentation

  • Update Timestamp field with dialog session timestamp

  • Removing Intent tracker should set Intent status to undefined in flows

  • Don't drop DialogAct after Announcements

 

Environments Manager v1.19.0

Added

  • Add sorting, filtering and search to the UI

  • Introduce new logic for the import of VB profiles

  • Introduce VB profile selection when importing a Tag

  • Add support for organization filtering

 

Console v1.15.0

Added

  • System messages can have Organisations as a recipients

  • System messages can be sent, read across regions of an environment 

Changed

  • System messages maximum length increased to 512 characters

  • System messages logging improvement

Removed

  • Verified status of miniApps is deprecated from UI

Fixed

  • Regular security updates

 

miniApps v2.30.0

Added

  • DateRange miniApp

  • Support of Alphanumeric and Yes/No Canadian en-CA miniApps

  • Support DataModels for suggestion feature in Web-Chat

  • Added new TTS voices for en-GB

  • Set allowed threshold for DTMF Maximum Wait Time to 6000ms

  • Support filtering per Organization

  • Use dynamic content in conditions field/path

Fixed

  • Remove Banking, Covid, Insurance domains

  • Minor fixes and improvements

 

Orchestrator v1.26.0

Added

  • Highlight parts of Canvas based on the simulator Chat Dialog

  • Support of sensitive terms redaction

  • Support async deployment for legacy Applications

  • Support DateRange miniApp

  • Minor improvements and fixes

 

IAM v3.5.1

Added

  • Additional validation on duplicate name while creating new Group

  • Error “user in a group” features username

  • Role can be added in User’s details

  • Public group list has search functionality

Changed

  • Sort and search in public user’s list is improved

  • Permissions, policies views of public Access Management are hidden

  • Group creation in internal IAM has Organisation as mandatory field

Fixed

  • Bug with saving policies without roles

  • Regular security updates