OCP® Monitor User Guide

Overview

OCP® Monitor is the portal to understanding every detail of system-user interaction. This tool allows the user to drill down into any conversation occurring within an OCP® application. This involves Orchestrator application dialogs, Flows, and miniApp invocations originating from calls or web chats.

To access OCP® Monitor, go to Insights → Monitor in the side panel.

Monitor Components

The Monitor tab is divided into three main components:

• Search filter

• Dialog list

• Dialog Review

In the next sections, you can find detailed explanations for each of the components.

OCP® Monitor Guides

The OCP® Monitor documentation is organized into the following guides:

• Searching for Dialogs in OCP® Monitor: Find dialogs by ID, date range, application layer, or advanced filters, and learn how text matching works.

• Browsing the Dialog List in OCP® Monitor: Browse the dialogs that match your search, with key details for each session.

• Reviewing Dialogs in OCP® Monitor: Inspect a dialog’s metadata, utterances, tags, events, and Path View, and export or replay it.

• Viewing Voice Biometrics Results in OCP® Monitor: Check BioSearch, BioResult, and BioScore values for each dialog step.

• Using OCP® Monitor in Voice Food Ordering (VFO) Environments: Use the VFO-specific filters, Whole Call Recording, and Order Summary.