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en-US Banking
Intent name | Example utterances |
| branch appointment |
| book appointment, I want to book an appointment at my local branch, I want to see someone at my branch, I want to book an appointment with my personal banker, I’d like to book a business appointment |
| appointment confirmation, I want to confirm my appointment |
| I am calling to cancel my appointment, I’m sick I need to cancel my appointment, the weather is bad I need to cancel my appointment, I cannot make it today and I would like to cancel my appointment, I am busy today so can you cancel my appointment |
| I want to reschedule my appointment, I need to reschedule my appointment, I have an appointment and I can’t make it in at the scheduled time, I cannot make it to my appointment today and I book for some other day, I have an appointment and I am running a few minutes late, traffic is backed up I am going to be late for my appointment, I want my spouse to join me for the appointment and I would like to reschedule my appointment |
| bank draft |
| apply for bank draft, bank draft application |
| cancel bank draft, bank draft cancellation |
| bank draft fees |
| bank draft status |
| branch, branches |
| branch phone number, provide branch fax, branch address, which branch location I have my appointment at, branch email |
| provide branch hours, which days are they open until late, what are your branch hours for Saturday, branch hours of operation |
| I want to know the closest branch, find a branch, locate branch, where is the nearest branch |
| what is the number for customer support, need to contact customer support |
| account, personal account, my account |
| account information, check my account, I’d like information on my account, account details |
| what is my statement, statement information, about my bill, account statement, bill, I have a question about my bill, I have a question about my statement |
| account balance, balance on my statement, balance on the account, balance please, balance question, balance summary, balances, can you give me my balance, check a balance, check account balance, check account balances, I need to find out my balance, I want to check the balance on my account, I want to find out my balance, how much is the balance remaining, how much money is in my business account, how much is left in my account, what is my account balance, what is my balance, what is my current balance |
| balance transfer, balance transfer offers, balance transfer questions, transfer balance, balance transfer charge, do a balance transfer, complete a balance transfer, balance transfer cancel, stop balance transfer, what is the rate on my balance transfer, information on balance transfer, when does my balance transfer expire, correct balance transfer, balance transfer not showing, how much does it cost to transfer a balance |
| minimum payment, minimum payment due, what is the minimum payment, what is the minimum amount that I owe |
| what is my next payment |
| payment due date, when is my bill due, when is my next payment due, when is my payment due, when is my next payment, when do I need to make my payment, when is my minimum payment due |
| check a payment, check my payment, checking on payment, checking payment on my account, I need to check on a payment, I want to check on a payment, payment information, payment inquiry |
| payment history, recent payments, list of payments I made, can you list the last five payments, payment history of a transaction |
| payment address, billing address, where to send the payment, I need the address to mail the payment, I need your mailing address to send my payment |
| payment options, how can I pay, payment types, how to make a payment, options for payment |
| credit, question about credit |
| credit limit, my credit limit, what is my credit limit, spending limit, credit line |
| credit increase, credit limit increase, increase credit, increase credit limit, increase my credit limit, decrease my credit limit, change my credit limit, more credit, up my credit limit, I’d like to check about a credit increase, can you give me a credit increase |
| available credit, how much is my available credit |
| limit, what is my limit, I want to have limits on my account, access limit, do I have a limit in my account |
| I want to change my limit, decrease my access limit, change my access limit, increase my limits for a purchase, I want to make a big purchase and need to increase my limit, decreasing my limit |
| cash over limits, I want to know my cash advance limit, cash limit, how much can I withdraw, how much can I take out today |
| change cash limit, I want to increase my cash limit, increase my withdrawal limit, decrease my withdrawal limit, can I increase my withdrawal limit more, I want to increase my withdrawal limit just for today, how many times can I increase the withdrawal limit, can I visit the branch to increase my withdrawal limit |
| how much can I take out in cash |
| cash advance, how do I get a cash advance, do a cash advance, complete a cash advance, cash advance not showing, cash advance rates, cash advance offers, cash over, question about cash back cash over, cash advance amount |
| rewards program, cashback, loyalty program, information about rewards, cashback bonus please, cashback bonus reward, cashback bonus rewards |
| rewards points balance, cash back bonus balance, rewards balance, bonus balance, cashback bonus points balance, how many miles do I have |
| missing my reward, miles missing, points missing |
| purchase rewards, buy points |
| I want to transfer my bonus balance onto my account, transfer cashback to another account, get my cashback bonus transferred, transfer cash back to another person, transfer cashback between cards, transfer the bonus balance, transfer points between cards |
| I want to redeem my points, cashback bonus redeem, cashback bonus redemption, I want to redeem my rewards, redeem for rewards, convert reward points, cash in my rewards, I would like to redeem my bonus points |
| I’d like to redeem my miles, I want to redeem my travel points, I want to redeem my points for travel, I would like to book a plane ticket, who can help me with a travel booking, booking travel, I’d like to book a trip |
| pay my balance with points, I need to apply my cash back bonus balance to my bill, I need to apply my cash back bonus to my balance, I want to transfer my points in to my credit, I want to transfer the rewards to the balance, I would like to transfer my rewards to my bill, I want to put that bonus balance on my next payment, I wanna know if I can put my points towards my payment |
| credit card gift card for my bonus balance, I need to get a gift card for my money bonus cash bonus, redeem rewards for a gift card, order a gift card, I want to redeem my points for a gift certificate, gift certificate, order a gift certificate |
| donate points to charity, I want to donate my rewards points |
| do my rewards expire, when do my points expire, rewards points expiration date |
| activate cash back bonus, rewards sign up, enrolling to rewards program |
| account activity, account history, most recent transactions, charges on my account, check transactions, check my charges, check my transactions, check purchases, checking recent purchases, last five transactions, view my account activity, list of transactions, account transactions, what went through my account |
| I want to order cash, I wanna purchase cash, I would like to buy some coins |
| pending transaction, what is the status of my transaction |
| problem with transaction, error with transaction, transaction issue |
| a bank transaction, transaction on my account, wondering about a transaction on my phone on my account, transaction inquiry |
| cannot draw funds, I am unable to withdraw money |
| I don’t recognize a transaction, unknown charge, I want to know what that charge is on my account, unknown transactions, I don’t know what this transaction is, I’m not sure where this transaction came from, unrecognized transaction |
| a dispute, dispute a charge, dispute claim, dispute a transaction, dispute charge, dispute department, I was charged twice, I want to dispute a transaction, challenge a charge, why am I being charged this amount |
| refund, I would like some charges reversed on my account, rebate on my account, I want that transaction reversed |
| declined purchase, declined transaction, transaction declined, transaction failed, transaction didn’t go through |
| how do I withdraw my full balance, how can I withdraw money from my bank account |
| fraud, fraud charges, fraud department, fraud department please, fraud prevention, fraud services, fraudulent activity, fraudulent charge, fraudulent charges, possible fraud, report fraud, security, suspicious activity, phishing emails, got hacked, account compromised, my computer was hacked, someone has stolen my password, returning security call, purchase that is not mine, charge that is not mine, transaction that is not mine, unauthorized charges, account scammed, fraudulent transaction, received message from security department, fraud flag, fraud investigation, fraud charge, fraud transaction, security department, fraud claim, report a fraudulent transaction on my bank account, report a fraudulent transaction on my checking account, unauthorized user, fraud put a hold on my account |
| account options, I have question about that personal account package, business account packages, the fees are very high what other account options do you have, types of accounts offer, I want to discuss my business account package |
| account locked, I need to unfreeze my account, unfreeze account, unlock account, how long has my account been frozen, my account has been blocked, suspended account, received a text suspending my account |
| activate account |
| renew account |
| I want to block my account, freeze my account |
| close account, close an account, close my account, close the account, I want to close my account, I’d like to close my account, report a death, no longer need account, no longer want account, HES they have both passed away I need to close up the account and get the balance taken care of, can I close my account over the phone, I am moving out of the country would like to close my account, is there any charge for closing the account, this account doesn’t have that much in it you can close it |
| cancel account, cancel my account, I wanna cancel an account, customer service cancel account |
| I want to change my account, I want to change my monthly account plan, I want to switch to a no fee account, I want to upgrade my account to unlimited transactions, I want to change my account to the most basic |
| interest, interest rate, what is my interest rate, what is my current apr, what is my current interest rate, zero percent interest rate, I want an interest rate promotion, I want an apr promotion |
| lower interest rate, lower my interest rate, reduce interest rate, I would like to inquire about lowering my percentage rate interest charged, I want to lower the fee finance charge, decrease interest charge, lower my interest, I want a lower interest rate, my interest rate is too high |
| fees, annual fee, account fee |
| fee waiver, how can I waive account fees |
| late fee, is there a fee applied if my payment is overdue, I wanna get rid of the late fee, adjust my late fee, can I get a late fee adjustment |
| what is this nsf charge, is there an overlimit fee, overlimit fee |
| credit report, credit score, fico score, information on credit score, will daily credit monitoring negatively impact my credit report or credit score, fico, credit risk assessment, transunion report, free fico scores, stop receiving fico scores, experian report, equifax report, credit bureau report, where do you get my fico score, why did my fico score drop, what is a fico score, how do you calculate my fico score |
| account secondary users |
| add authorized user, I need to add an authorized buyer, okay I’ve received a letter and it says that information on your authorize users may be in complete this information assistant, add my niece |
| I’d like to have a person removed from my account, remove authorized user, remove user, remove wife, remove daughter, remove son, remove husband, I want to remove my wife |
| contact details, personal information, address verification |
| I want to change my contact details, update personal information |
| address change, change address, change mailing address, I have a new address now, I’m looking to change the address on my accounts |
| change my email address, update my email |
| I want to change my assigned contact phone number, I need to add my cell number, I need to add my work number, I need to add my home number, I need to update my phone number |
| change last name, name change, change name, change of name, I want to change the name in my account |
| my account isn’t working |
| status of my account, account status |
| account problem, I have an issue with my account |
| link my account, how can I link my account |
| fund transfer, transfer of funds, transfer money |
| I would like to transfer money from one account to an another, I would like to make a bank transfer, I want to move money |
| automated transfers |
| cancel transfer, stop automatic funds transfer, I want to cancel a transfer of funds |
| set up different date for a funds transfer, change a funds transfer, I want to transfer funds earlier |
| transfer didn’t go through, I made a transfer that didn’t go through, my transfer was declined |
| funds transfer fees |
| a question about a transfer |
| problem with a transfer, I transferred money into the wrong account |
| I want to know where my transfers went, recent transfers, can you list my transfers |
| set up regular transfers between accounts, I want to put in place automatic transfers |
| wanna check if my transfer was made, I want to know the status of a funds transfer I sent, I want to confirm a transfer |
| payment |
| I wanna pay a couple of bills, pay a bill, I need to pay my bill, bill paying, bill payment, I would like to make a bill payment |
| payment fees |
| I have a problem with a bill payment, bill payment issue |
| make payment, need to make a payment |
| automated payment, automatic payment, autopay, direct pay details, standing order, direct debit, direct deposit |
| set up automatic payment, enroll in online payments, is direct pay set up, set up fixed payment, set up programmed payment, set up future payments, set up reoccuring payments, create a new standing order |
| change a payment, change payment date, change payment amount, I want to change my payment credentials, change payment information |
| I need to cancel a payment, cancel bill payment, delete payment, cancel pending payments, reverse a payment, I need to stop a payment, I want to place a hold on my payments, I need to put a stop payment on a bill I paid on Sunday, apply a stop payment |
| online payment doesn’t go through, payment declined, payment not processed |
| defer payment, delinquency, delinquent, is there any way to extend my current due date, I want to change my due date, my payment is past due, change payment due date, can I change my payment due date, late payment, I am currently late with my payment |
| collection agency, third party collector, third party collections, collections, collections department, debt collector |
| payment status, confirm last payment, I didn’t get my confirmation number for my payment, I don’t know if my payment was received, confirm my payment was received, last payment, I would like to know if my payment has been credited to my account, wanna check to see if my payment was made |
| incorrect payment, problem with a payment, I sent a payment but I’m having issues, issue with a payment |
| quicken, quickbooks, microsoft money, paypal, google wallet, braintree, 2checkout, click2sell, fitbit pay, samsung pay, garmin pay, mobile wallets, android pay, apple pay |
| info about paid taxes, pay without limit |
| open a new account, apply for a new account, I want to open a new account, can I open a account over the phone, what documents I need to open a personal account, is there a charge for opening the account, do I need to go to the branch to open a account, I want to open an account for my son can I do it over the phone, I want to open business account, I registered a new business and I want to open a business account, new business account |
| application, submit an application |
| application status, have I been approved for my new account, what is the status of my application, I wanna check the status of my application |
| my application was declined, why was my application declined |
| statement not delivered, can’t find statement, lost my statement, where is my statement, I didn’t get my bill, can’t find bill, lost my bill, I didn’t receive my statement |
| when is my statement closing date, when is the end of my billing period, when was my bill mailed out yet, change my billing cycle, when does billing close, statement cycle, last statement date, when was my last statement sent, what is my billing cycle |
| I want to order a copy of my most recent statement, send me a copy of my statement, mail me a copy of my bill, can I get a duplicate of my bill, I would like to get a statement copy by mail, yes I would like to get statement copy |
| I have a problem with my statement, problem with bill, my balance is not correct, statement issue, unfair billing, bill dispute |
| account number, swift code, bank account number, I need my account information for direct deposit, bank information for a deposit, what is your institution number, what is my branch number, branch number account information, transit number, branch transit, swift code, swift number, what is your swift code, what is your iban number |
| bank passbook, I want to keep my bank book and also have statement in the mail |
| what accounts offer free cheques, I am running out of cheques, personal cheques, cheque book |
| void cheque from chequing account, I want to get void cheque for my employer, where can I get the void cheque information from |
| just want to know if the cheque has cleared, why did the cheque not clear, post date cheque cleared my account, trace a cheque, I would like to inquire about a check I have written if it went through or what |
| deposit a check |
| cash checks |
| I want to order cheques for my chequing account, want to order cheque, I want to order new cheques for personal bank account, I have misplaced my cheques, how long will it take to get my cheques, want to order cheques do I have to go to the branch, can I order cheques on my savings account, I want to order cheques from my business account |
| what is the fee to receive cheques, fee for ordering cheques, is there a fee for a void cheque |
| problem with my cheques, cheques problem |
| is the alerts service free, credit card alerts, sms alert, text alerts, email alerts |
| how do I set up reminders, how do I set up notifications, I want to receive text alerts, I want to set up credit alerts, set up account reminders, how do I set up text alerts, how do I set up credit alerts, how do I opt in to new account alerts new account alerts, set up security alerts, change an alert I recently set up |
| stop receiving text reminders, cancel text reminders, I want to stop receiving text alerts, stop account alerts, stop account reminders, stop receiving sms reminders, stop receiving email reminders, cancel alerts |
| fraud alert, I received a security alert, security alert |
| I want to contact an attorney |
| loan, student loans, personal loan, business loan, secured loan, mortgage, home loan |
| inquire about my loan, what are my loan options, I have a question about my loan, I have a question about my mortgage |
| private loan consolidation, student loan consolidation, consolidation loan, how can I consolidate my loan, I want to consolidate debt |
| renegotiate my loan, loan amortization, mortgage amortization |
| interest rate on my loan, what is my per diem loan interest, interest rate on my business loan, I want to review my interest rate on my loan, how often do I pay the interest rate on my loan, they told me that the interest rate would never go up on my loan, how does interest work with revolving loan, mortgage interest rate |
| is there a way to lower the interest rate on my loan |
| balance of student credit line, loan balance, available credit on credit line, balance on car loan, how much is left on my loan, how much is remaining on my loan |
| minimum payment for my loan, loan minimum payment |
| loan next payment, what is the next payment for my loan |
| how soon do I have to pay my loan back, loan payment date |
| loan activity, give me my loan summary, what went through my loan, what went through my mortgage loan |
| I received a renewal letter about my car loan, extend the date for my loan, renew my loan |
| I would like to apply for a loan , new loan, I want to apply for personal loan, I want to apply for student loan, I calling into apply co sign for the loan, wife has completed an application for loan, complete the application for the loan |
| check the status of a student loan application, check the status of my personal loan application, I want to know status of my loan application, I applied online for a loan but did not get a response, how long does it take to know the status of my loan application, status of loan application |
| why my loan application was declined, why was I not accepted for a loan, I applied for a loan online and don’t know why I was not approved |
| loan payment, a line of credit payment, mortgage payment |
| pay a loan, I want to pay my line of credit, I want to pay my home loan |
| change personal loan payment, I want to change the account that is charged for my loan, change my loan payment |
| car loan defer a payment, skip a loan payment, is it possible to just skip a loan payment, I want to skip a mortgage payment |
| pay off my loan, loan pay out, loan letter of release, pay off my mortgage loan |
| breakage cost for loan, break my loan |
| I want to know how I can rebuild my credit, refinance my loan, rebuilding my loan, I want to rebuild my line of credit |
| I have a complaint about my loan, problem with my loan, general security agreement on my loan |
| loan statement, loan bill, bill for my credit line account, there’s a discrepancy in my loan statement |
| is there an offer for a loan on my account |
| overdraft |
| overdraft interest rate |
| can I change the interest on the overdraft |
| can you give me the amount of my overdraft, overdraft balance |
| increase my overdraft, I want to up my overdraft, apply for overdraft, overdraft application |
| is there a fee for overdraft, do I have to pay a fee for an overdraft |
| what is the status of my overdraft application, my application for overdraft is pending |
| my overdraft application was declined |
| I want to file a complaint about my overdraft |
| account overdraft, I have an overdrawn account |
| investment, investments, stocks, retirement plan, tfsa, five twenty nine plan, certificate of deposit |
| new investment, open a new investment account, new retirement plan |
| investment balance, how much is in my investments account, I want to check the balance of my investment account, how much do I have in my investment account |
| what is the status of my application for the investment account, I applied for an investment what is the current status, my application for an investment account is still pending I want to talk to someone about it |
| my application for an investment account was declined, I applied for an education savings plan and I was rejected, my application for a certificate of deposit was declined |
| interest for my investment account, investment interest rate |
| investment renewal, renew my investment account, I want to renew my term deposit |
| close my investment account, calling about canceling my investments account, cancel my certificate of deposit |
| withdraw from my investments account, make a withdrawal from investment account, redeem investment, cash out investment |
| switch investment, I want to change investment account, I want to change investment account is there a penalty |
| I want to deposit money into investment account, investments contribution, contribute to my investment account, increase my contribution to my investment |
| a credit card, credit card, credit cards, student credit card, visa debit |
| credit card question, question about visa debit, visa question, card information |
| card transaction, mastercard transaction, I want to check a card transaction, question about a withdrawal on my credit card |
| card pin, what’s my atm pin, need help with my card pin, can I have the same pin for all the cards, I entered my pin incorrectly at the bank machine |
| I want to change my credit card pin, help resetting my atm pin |
| transfer a balance to my card, new card with transfer balances, card balance transfer rate, transfer my card balance, card balance transfer fee, card balance transfer interest rate |
| balance card balance, balance credit card balance, balance of my card, balance on card, how much do I owe on my card, what’s my visa balance, outstanding card balance, card debt, I want to check my card balance |
| I need to freeze my credit card, freeze my card, block my card, freeze my card account, block my card account |
| what is the minimum payment on my card, my minimum payment on my card |
| what was the last payment that I made on my credit card, confirm my card bill was paid |
| list of my card payments, I want my payment history on my card |
| my card payment was declined, card payment rejected |
| could you see how much I paid into my visa today |
| card payment address, payment address for my credit card, address to send payment for card, billing address for card payment, what is the payment address for cards |
| I have an issue with a card payment, no funds to pay my card |
| card payment options, how can I pay my card, credit card payment option, how to make a card payment, options for visa payment |
| regarding a credit card offer, credit card promotion |
| what is the next payment on my card account |
| I wanted to know when my credit card bill was due for the month of august, when is the due date for paying my credit card bill, when is my card bill due |
| a credit card payment, card payment, credit card payment, deposit money on my card, visa payment |
| I want to pay my card, make a credit card payment, make a payment on my credit card, pay card, pay credit card, pay credit card bill, pay my card, pay my credit card, pay my credit card bill, pay my card, I want to pay my credit card bill, like to pay new card, I want to pay my visa |
| what is the HES limit of this card credit limit, card credit limit, what is the credit limit on my personal card, what is the credit limit on my business card |
| cash limit for my credit card |
| what’s my card’s limit, what are the limits on my client card, daily limit on my client card, what are my limit on business client card, what is the limit on my visa debit |
| change my card’s limit, can I change limit on debit card, credit card limit increase, increasing credit card limit I’ve been approved for, can I change limit on business client card |
| when I use my card in the us does it charged me any other fee besides exchange, I don’t know what interest is being charged on my credit card, card fee, card annual fee, card interest rate |
| how much credit do I have on my card, credit left on my card, credit remaining on my card |
| card history, charges on my card, what are the charges on my card, can you please give me all transactions on my card, I want to know all of my recent card transactions, card history, authorized transactions on my card, posted transactions on my card |
| unknown transaction on my visa |
| dispute a card transaction, I am being charged twice on my visa debit |
| I want to return an item I bought with my credit card and I wanted to know if I can get a refund, do I get a refund on my card if I return a purchase, how can I get a refund on my card, credit card remove a charge |
| card declined, card rejected, card was declined, credit card declined, declined card, I want to know why my card was declined, my card has been declined, my daughter’s debit card has been frozen overseas |
| add authorized user to my card account, supplementary card for my wife, add my daughter on my credit card, remove card holder, remove card user, I want to get an additional card for my employee |
| a lost card, card stolen, credit card lost, I have a lost card, mislocated my card, I can’t find my card, I misplaced my card, I need to report a lost card, my card was stolen |
| card compromised, card fraud, fraudulent credit card, visa fraud, my card has been used by somebody else, card account hacked, card is compromised, fraudulent transaction on my card, I did not authorize this charge on my visa debit, I did not authorize this charge on visa debit |
| I haven’t received my card statement |
| card statement, card statement information, view my card statement, |
| problem with a charge on my credit card statement, I am being charged twice on my visa debit, issue with credit card bill |
| contactless payments, tap feature |
| new card, I’d like a credit card, get a new card, I like to order a new card, need a new card |
| activate a card, activate a new card, card activation, how do I activate my visa debit |
| renew my card, my card expired, I think my card is going to expire soon and I need information on getting a new one issued, I want to renew my card, card expiring, do I have to call when my card expires to get a new one, expired card replacement, does visa debit card expire |
| card frozen, is my card frozen, card is blocked |
| close a card account, I want to close card, I have no need for my card and want to close it, I want to cancel my old credit card, relative passed away cancel card, get rid of my credit card account, I want to cancel my old card, relative passed away- cancel card |
| cancel a card, cancel card, I need to cancel a credit card |
| card is not working, my card does not work, well I try to use my new card and it won’t work, something is wrong with my card it keeps giving me an error message |
| broken credit card, my card was snapped in half, damaged card, cracked card, my card wont swipe |
| like to know when my new card will be sent out, I still haven’t received my new card, was my new card sent, do you send a new card automatically, when will I receive my card, new card didn’t arrive, my new card has not arrived |
| replace my debit card, card replacement |
| my card is not working and I want to replace it, client card is broken and need a replacement, my business debit card is is damaged and need to order a new one |
| contact details on my card |
| change name on card, incorrect name on card, there is a wrong name on my visa |
| credit card application, mastercard application, card application, business credit card application, visa application, apply for a card, issue new card |
| have I been approved for my new card, what is the current status on my card application, check on a status of approval on a new card |
| my card application was declined for a new credit card, why was my credit card application declined |
| link my visa to my checking account |
| is my card active, is my card valid |
| card issue, card problem, credit card problems, having trouble with my card, , there is something wrong with my credit card and I need help, I am having issues with my credit card |
| I need an extension on my card, I want to change the expiry date on a credit card that I have, reload card, remove tap from card |
| change card, upgrade card, switch card, convert my card, change card design, I want to change to low interest rate card |
| bank account, checking account, savings account |
| check my bank account, information about my checking account, question about savings account |
| bank account fees, is there a fee for a savings account |
| question about the overlimit fee for my savings, nsf charge for a bank account |
| I want to find out about interest rates in savings, savings account interest, I want to make an inquiry about the current interest rate in my bank account please |
| can you increase my interest in the savings, I want to change my bank account interest |
| checking bank balance, balance on checkings, I want to know what’s left in my bank account, how much is in my checking account, savings account balance |
| the last moves on my checking account, I would like to know the last entries that went through my checking account, checking account transactions |
| open bank account, new bank account, I would like a new checking account please |
| I applied for a new bank account what is the status |
| why was my bank account application declined |
| Closing a bank account, I’d like to delete an e savings account, cancel my checking account |
| add another person on my checking account, add my husband to my bank account, extra person on my savings |
| status of my savings, is my checkings still active, I think my bank account is inactive want to talk to someone |
| bank account statement |
| I have an issue with my bank account |
| change my bank account limit, increase my bank account limit, increase the withdrawal limit of my checking account, I want to change the cash limit of my checking account |
| my bank account limit |
| bank account offer, are there any offers available for my bank account |
| deposits, make a deposit to my checking account, I need to cancel a deposit, I would like to correct a deposit, info about my recent deposits |
| safety deposit box, deposit box |
| I just have a question |
| insurance, home insurance, auto insurance, balance protector, travel insurance |
| can I register for an insurance, I would like to purchase insurance, sign up for insurance |
| renew my current insurance, insurance renewal, my insurance has expired I want to renew it |
| stop the insurance I have, can you tell me how to cancel the travel insurance |
| I want to pay my insurance, make a payment for my insurance please, a payment I made for the insurance was declined |
| tax receipt , tax report, how can I receive the tax receipt |
| e-statement, electronic statement, online statement, |
| I want to be able to check my statement online, sign up for e-statements, should I enroll for an e-statement, what is required in order to set up my online statements |
| online banking, e-banking, I’d like to do online banking, I need help with my online banking, internet banking, mobile banking |
| enroll in online banking, register for e-banking, set up online banking |
| manage my account online, I want to add two cards on for online banking, manage my account through online banking, add an account on online banking |
| online banking access, what’s my online banking password, I forgot the verification code to go online, what’s my online banking password |
| e transfer, email transfer, interac email transfer, online transfer |
| e transfer inquiry, I would like to do a money transfer online for a fairly large amount, I’d like to make an online transfer, I’d like to make an interact transfer, I have to have a question about an e transfer |
| etransfer charges, is there a fee to do an interac transfer, what is the rate for an etransfer |
| add a recipient on my etransfer, I want find out how I can remove my husband from an etransfer |
| register for online transfers, I want to talk to someone to enroll me for electronic money transfers |
| online transfer limit |
| need to up my etransfer limit, extend my etransfer limit, changing the limit you have set me for electronic transfers |
| cancel an etransfer, interac transfer cancellation, to find out how to cancel an etransfer |
| reclaim an etransfer as soon as possible, my etransfer was rejected I want to reclaim it |
| resend an electronic money transfer it was rejected, trouble resending the etransfer |
| receive a pending etransfer, track etransfer, etransfer is still pending, how can I confirm the receipt of an etransfer to another person, I would like to verify my etransfer was actually received |
| online money transfer has been declined, I have an email money transfer that has not come through, etransfer failed |
| etransfer has expired what should I do, when is the e-transfer going to expire |
| online transfer password, I don’t remember the security question for etransfers, my password for electronic transfer was rejected, wrong password for online transfers |
| etransfer history |
| wrong phone number for etransfers, update phone for e-transfers |
| change my email address for etransfers, add another email address for when I’m doing an etransfer |
| wrong contact details for etransfers, correct my personal details for online transfers |
| I would like to do an etransfer deposit, deposit an etransfer, deposit some funds through etransfer |
| trying to do an etransfer but doesn’t seem to work, e transfer problem, an etransfer not working |
| set up online banking to transfer money to a third party |
| international transfer, international money transfer help, international money transfer to the uk |
| money transfer abroad, money transfer to another country, transfer money abroad, transfer funds to another country, make a transfer to Germany |
| online banking issues, I cannot sign in to my online banking, computer problem, I can’t get into my online banking |
| telephone banking, I want to do telephone banking, telephone banking service, telebanking, banking by phone |
| set up telephone banking, I need to activate telephone banking for a debit card |
| what is the code for your telephone banking, phone banking password |
| change the pin for the phone banking, I don’t remember my pin for phone banking, I lost my telephone banking pin, resetting the phone banking pin |
| verify a money order, verify funds |
| wire transfer, do a wire transfer on a bank account, is there a fee for wire transfers, information about sending a wire transfer, international wire transfer |
| currency exchange, exchange rate for us dollars, us exchange rate, foreign exchange rate, foreign currency, exchange rates, exchange some money |
| buy euros, purchase foreign exchange, I want to get my forex delivered, |
| I ordered foreign exchange what is the status of my order |
| cancel a foreign exchange order |
| is there a fee for converting to foreign currency, what is the actual fee for converting canadian dollars to american dollars |
| foreign exchange promo, special offer in foreign exchange |
| foreign exchange deposit, deposit foreign exchange |
| I’m travelling abroad, what do I need to do so my card is operational abroad, I am going to be travelling outside the country and I wanted to let you guys know, can I use my card abroad I am planning a trip, I am going to be travelling, do I need to let you guys know that I would be travelling, travel advisory |
| atm, cashbox, withdrawal from the atm |
| nearest atm, what is the nearest atm location I need to withdraw money |
| atm charged me extra, I am at the atm and I cannot withdraw money, I cannot withdraw money from the atm |
| the atm machine ate my card, the atm kept my card, the atm retained my card, bank card is stuck in the machine |
| you called me, just returning one of your calls |
| customer soliciting |
| complaint, file a complaint |
| I have trouble, problem, technical support |
| pin, pin number, do I have a pin |
| problem with my pin, I’m facing pin issues, pin not working |
| get a new pin, issue pin, request new pin, how can I set up a 3 digit pin |
| change my pin number, change pin, what is the process of changing my pin, I forgot my pin, update my pin, reset my pin, my pin number is blocked, I want to change the pin to make it convenient for me, how can I change my pin |
| user name, user id |
| I can’t remember my user id, forgot my user id |
| security code, my codes aren’t working, how do I find the security code |
| password, identification word, identification code, temporary password working |
| facing problems with the password |
| I want to setup a new password |
| forgot password, password reset, password locked, change password, I forgot my password, I tried to log in and entered wrong password and it locked me out how can I change my password |
| I’m opening a restaurant I want to know the options |
| special offers, a discount |
| banking question, self serve banking, direct banking, I wanna do my banking |