April 2024

Orchestrator v.1.20.0

Added

Newly created miniApps are now shown immediately on the right side menu
Double click on a miniApp node to open miniApps configuration in a new page
OCP variables are now listed in the dropdown list in Condition blocks
Minor fixes and improvements

miniApps v.2.23.0

Added

Introducing encryption with JSON Web Key (JWK)
Added MS Azure TTS German voices Kasper and Elke
Introducing Omilia's TTS 'Oliver' for en-US
Increased Max threshold for initial/additional WS timeouts
Minor fixes and improvements

Metrics API v.2.1.0

Added

Metrics-api v2 endpoints
Implement dialog batch metrics
Support multi-region

Voice Biometrics v1.7.0

Agent-side widget:

Check voice against blocklist and show results on the agent’s screen
Save on Genesys Audiohook Consumption on Agent-side Verification

Voice Biometrics API:

Provide pause and resume endpoints for Genesys Audiohook

Voice Biometrics v1.6.2

Improved

New backend model update
- Stricter biomodel deployed for running verifications

OCP miniApps v2.22.0

Added

Support for OCP Variables
Introduce KVPs for WS call response status

Improved

Sensitive Fields Are Now Masked in WS miniApps Regardless the miniApp Sensitivity
Increase Max WS timeout to 40000ms
Add username and password fields to CFront tranfer module UI
Error Reaction prompt section can now be found under Properties tab

Fixed

Minor Fixes and Improvements

Orchestrator v1.19.0

Added

Limit KVPs total number per flow
Introduce soft warnings in UI
Support OCP Variables
OCP Variables are available in Condition blocks

Fixed

Minor Fixes and Improvements

Environment Manager v1.14.0

Added

Introduced OCP Variables
Updated the NLU endpoint for fetching app token
Updated the status endpoint

Exports Service v1.4.0

Added

Multi Region Reconciliation Process Updates
Security Updates
Cross Region Steams handling
Documentation Updates

Added

Attachments support. User can attach JPG, JPEG, PDF, DOC type files in the chat.