VFO Schema

Oveview

The JSON response described below is generated at the conclusion of the VFO dialog session. The JSON serves as a comprehensive summary of the interaction, encapsulating details about:

The restaurant where the dialogue took place,
The final list of items ordered by the user,
The outcome of the dialogue.

General structure

JSON

{
  "dialog_id": string,            
  "escalated": boolean,             
  "escalation_reason": string,      
  "items": [...],
  "message_type": string,            
  "ocp_group_name": string,          
  "ocp_organization_id": string,     
  "offers": [...],
  "region": string,                  
  "session_id": string,              
  "store_information": {...},
  "test_flag": boolean,              
  "time": integer,                  
  "total_price": decimal         
}

Property	Type	Description
`dialog_id`	String	Unique identifier for the dialog.
`escalated`	Boolean	Indicates whether the dialogue required escalation.
`escalation_reason`	String	Contains the escalation code if the order was escalated (for example, menu issues, payment problems). This field is optional.
`items`	Array of items	A detailed list of products ordered by the user.
`message_type`	String	Type of message (for example, vfo_order).
`ocp_group_name`	String	Name of the group associated with the store where the order was placed.
`ocp_organization_id`	String	Unique identifier for the organization to which the dialog belongs.
`offers`	Array of offers	List of offers and their details applied or suggested with the order.
`region`	String	The region of the cloud environment that order was placed.
`session_id`	String	Unique identifier for the session.
`store_information`	Object	A detailed Information about the store where the order was placed.
`test_flag`	Boolean	If true, indicates that the dialog is for testing purposes.
`time`	Integer	Dialog’s start time.
`total_price`	Double	Total price of the order as announced to the customer The overall cost of the ordered items, including any modifications and applicable offers.
`crew_escalation_type`	String	Contains the detailed escalation reason if the order was escalated by a crew member. This field is optional.
`mobile_order_ss`	String	Indicates whether the system successfully processed a digital order request. Allowed values: success, fail. This field is optional.
`drive_away`	String	Indicates that the customer drove away early, either before or after ordering any products. Allowed values: full_cart, empty_cart. This field is optional.

store_information

This section contains details about the restaurant.

Property	Type	Description
`store_id`	String	The unique identifier for the store.
`legal_entity`	String	Legal name of the restaurant entity.
`lane`	String	The drive-through lane number.
`daypart`	String	The time of day when the service was availed (for example, breakfast, lunch, afternoon, dinner, evening, lateNight).
`city`	String	The city where the restaurant is located.
`state`	String	The state where the restaurant is located.
`country`	String	The country where the restaurant is located.

items

List of items ordered by the user, with each item having the following details.

Property	Type	Description
`quantity`	Number	Number of units of the item ordered.
`productName`	String	Name of the product ordered.
`price`	Decimal	Price of the individual item.
`upsold`	Boolean	Indicates if the item was a result of upselling.
`modifications`	Array	Any modifications made to the item, detailed further below.

modifications

Details about modifications to an item.

Property	Type	Description
`quantity`	Number	Quantity of the modification.
`modifier_subtype`	String	Type of modification applied (for example, remove_ingredient).
`productName`	String	Name of the product being modified.
`price`	Number	Price adjustment due to the modification.
`upsold`	Boolean	Indicates if the modification was a result of upselling.

offers

Details about offers or special options during the order.

Property	Type	Description
`type`	String	Type of offer (for example, donation).
`subtype`	String	Specific subtype of the offer (for example, roundup).
`accepted`	Boolean	Indicates if the offer was accepted by the customer.
`amount`	Decimal	The financial amount associated with the offer or donation.

JSON Example

This JSON example details an order from Taco Bell, indicating the store information, ordered items, total price, and an accepted roundup donation offer.

JSON

{
  "dialog_id": "78977ae3796d73ce0df345f43df8df075daa54a6.1683276326110.63abf63debd946c4bbd4592bc3d800b",
  "escalated": true,
  "escalation_reason": "dummyReason",
  "items": [
    {
      "item": [
        {
          "price": 2.01,
          "productName": "Cinnabon",
          "quantity": 1,
          "upsold": false
        },
        {
          "price": 2.01,
          "productName": "Medium Generic Soda",
          "quantity": 1,
          "upsold": false
        },
        {
          "price": 4.53,
          "productName": "Bread Toast",
          "quantity": 1,
          "upsold": false
        },
        {
           "modifications": [
                      {
                          "quantity": 1,
                          "modifier_subtype": "remove_ingredient",
                          "productName": "Ice",
                          "price": 0,
                          "upsold": false
                      }
                    ],
                },
        {
          "price": 8.55,
          "productName": "Breakfast Combo",
          "quantity": 1,
          "upsold": false
        },
        {
          "price": 0,
          "productName": "Hot Sauce",
          "quantity": 1,
          "upsold": false
        }
  ],
  "message_type": "vfo_order",
  "ocp_group_name": "12345",
  "ocp_organization_id": "12a12ab1-1234-12a1-abcd-a12aa1234567",
  "offers": [
    {
      "accepted": false,
      "amount": 1.18,
      "subtype": "roundup",
      "type": "donation"
    }
  ],
  "region": "aws-us-east-1",
   "session_id": "0DE14D29-95D9-4E63-882F-421BC934588D",
   "store_information": {
    "city": "Juneau",
    "country": "United States",
    "daypart": "breakfast",
    "lane": "1",
    "legal_entity": "AB Legal",
    "state": "Alaska",
    "store_id": "123456"
  },
  "test_flag": false,
  "time": 1738588840891,
  "total_price": 12.12
}