This document provides an overview of what’s required to successfully integrate OCP miniApps® into the NICE CXone.
When you go to the miniApps → Integrate tab in your OCP Console® account, you will see the following:
The part highlighted in red refers to NICE CXone integration with OCP miniApps®.
All steps in the integration process are sequential - you should not start with Telephony integration without having created an API Profile.
This step is needed to build the bridge between the NICE CXone API and OCP miniApps®. Here we essentially tie your NICE CXone profile to OCP miniApps® to be able to establish a two-way connection and successfully integrate your pre-existing NICE CXone setup and OCP®.
For a detailed step-by-step description on how to do the above, read NICE API integration with OCP miniApps ®.
During this step, you need to get a virtual number to connect to your API profile. This is needed because the SIP connections between NICE CXone and OCP® are established by using a NICE CXone virtual number.
For a detailed step-by-step description on how to do the above, read NICE telephony integration with NICE telephony integration with OCP miniApps®
NICE CXone Integration
After finishing the API and telephony integration, you can download the provided scripts:
Open NiC Studio Integration tab.
Click NICE inContact scripts. The script download starts.
Detailed integration into NICE CXone
To learn more about OCP miniApps® integration into NICE CXone read the below articles.