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Logging in and logging out

Logging in

To access OCP Console®, the credentials for OCP® are required.
Find out how to obtain OCP® credentials.

To log in to OCP® Console, follow the steps below:

  1. Navigate to https://ocp.ai/ and click Console.  

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  1. Select the regional OCP Console URL that you are using.

  2. In the opened dialog box, enter your OCP® username or email and click Sign In.

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  1. Enter your password and click Sign In.

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  1. Provide the one-time password as shown below.

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Starting from , OCP requires Two-Factor Authentication (2FA) using a One-Time Password (OTP) to improve security and PCI compliance. For setup instructions, see the Two-Factor Authentification section.

  1. A successful login brings you to the OCP Console® landing page which provides shortcuts to other tools and sections.

If you have entered the correct credentials but are still unable to log in, it's possible that your account has been suspended. For further details and steps to resolve this issue, please refer to the Account suspension section.

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  1. Opens OCP miniApps® web application.

  2. Forwards you to OCP Learning Center.

  3. Opens OCP Orchestrator® web application.

  4. Leads to the Support Center section.

Two-Factor Authentication

Starting from , Omilia requires Two-Factor Authentication (2FA) for all users not using Single Sign-On (SSO). This security layer reduces the risk of unauthorized access from compromised passwords.

Automated scripts, bots, or integrations relying only on username and password authentication will stop working once 2FA is enabled. Update these processes to support 2FA or switch to API keys where applicable.

To set up 2FA, follow the steps below:

  1. After entering your credentials at the OCP Console® page, you will see the following screen:

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  1. Install one of the following supported authenticator app on your mobile. Both apps are free-of-charge:

    • Google Authenticator

    • FreeOTP

Other applications (for example, Twilio or Authy) are not supported and may generate invalid codes.

  1. Open the authenticator app and scan the QR-code that you see on the screen. The app will generate an authentication code.

  2. Enter the six-digit code provided by the app into the One-time code field.

  3. Click Submit to finish the setup.

  4. Optionally, you can provide a Device Name to help you manage your one-time password devices.

If you encounter an error, refer to the Troubleshooting section.

This setup procedure needs to be repeated only once. After that, to log in using 2FA, just enter your credentials and the one-time code provided by the authenticator app, then click Sign in.

Account suspension

To keep your account secure, we have implemented an additional layer of protection called account suspension. It activates when multiple failed login attempts occur in a short time, which might indicate suspicious activity, like a hacking attempt. Account suspension temporarily blocks further login attempts to help safeguard your account.

The suspension lasts 10 minutes, after which your account restores automatically.

User hard lock

The user hard lock activates after 90 days of inactivity. You will receive reminder emails 7, 3, and 1 days before deactivation to notify you of the upcoming account lock. To reactivate your account, contact Omilia Service Desk.

Your account remains active if you log in before the 90-day period expires.

Password reset

If you have forgotten your password, you can initiate a reset by following these steps:

  1. On the Sign In page, click the Forgot Password? link located just below the password field.

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  1. On the Forgot Yout Password? page, enter your username or email address in the provided field.

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  1. Click the Submit button.

  2. Check your inbox for an email containing instructions on how to create a new password. If you do not see the email within a few minutes, check your spam or junk folder.

If you remember your password and wish to return to the login screen, click the Back to Login link.

Logging out

To log out, click the arrow button in the top bar and click Logout.

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For security reasons, you will be automatically logged out after 15 minutes of inactivity.

Troubleshooting

Invalid Code Error

If you receive an Invalid code error during the Two-Factor Authentication setup or login process, try the following steps:

  1. Remove the OCP entry from your authenticator app and scan the QR-code to add it again.

  2. If you are using Google Authenticator, you may need to remove and re-add the entry 2-3 times for it to work correctly.

  3. If the issue persists:

    1. Remove the OCP entry from your authenticator app.

    2. Uninstall your authenticator application.

    3. Reinstall your authenticator application.

    4. Try the setup again.

In case you cannot access your one-time password application due to mobile loss, application crash and so on, contact Omilia Service Desk for assistance.