June 2026

Deployment Service 1.5.0

Improvements

• Extended Locale Support - Five new locales are now supported: Dutch (Netherlands), Dutch (Belgium), Hebrew (Israel), Danish (Denmark), and French (Belgium).

• Higher Default File Limit for Applications - The default maximum number of files allowed per application has been raised to 300, reducing the chance of hitting limits when deploying larger or more complex applications.

• NLU Configuration Validation in Application Flows - The deployment service now validates NLU configuration within application flows at deployment time, catching misconfigurations early and preventing failed deployments caused by invalid language understanding settings.

Environments Manager 1.27.1

New Features

• Agent A/B Model Testing Admin Panel - Administrators can now set up A/B model testing for agents from a new Agent Models page in the console admin area. The page lists your agents (searchable and paginated) and lets you add or remove model configurations for each one, choosing the model, backend, and provider from dropdown and setting how traffic is split between them. The traffic shares must add up to 100% before the configuration can be saved, and clearing an agent's configurations asks for confirmation first. The feature is enabled per environment.

Security Improvements

• Internal dependencies were updated to address reported security vulnerabilities. These are hardening updates with no change to how the product works.

IAM 3.11.0

New Features

• Invite New Users by Email - Organization admins can now invite new users directly by email from OCP Console. The invited user receives a time-limited link to set their own password and is logged in immediately after. Public self-registration can be disabled as a result, giving administrators tighter control over who joins their organization.

• Admin-Initiated Password Reset - OCP Console and organization admins can now reset a user's password directly from the user list or the user's details view. This removes the need for a public "Forgot Password" link, reducing the attack surface for credential abuse while letting admins resolve access issues without involving support.

Improvements

• User Reactivation by Organization Admins - Organization admins can now reactivate a deactivated user in their organization without raising a support request. This applies even when the user belongs to multiple organizations, and all reactivation actions are logged for audit purposes.

• Cleaner Email Sender Display - System emails such as password change notifications and inactivity alerts now display a clean, domain-appropriate sender name instead of a raw technical address. On white-label environments, Omilia branding is not shown in the sender field.

• Earlier Notification Before Personal Access Token Expiry - Users now receive an additional reminder 30 days before their personal access token expires, giving more time to renew tokens before access is interrupted.

• Automatic Disablement of Inactive Service Accounts - Service accounts that have been inactive for 90 days are now disabled automatically, with an advance alert sent at 60 days. This keeps the platform in line with access-control best practices and reduces the risk from dormant credentials.

• Refreshed OCP Console Interface - Phase 1 - The OCP® Console user interface has been updated as part of a wider overhaul initiative, delivering a more consistent and refined experience.

Fixes

• Corrected Wording in System Email Notifications - Grammar errors in account lock and token expiry notification emails have been corrected, ensuring all automated messages read clearly and professionally.

• This release includes security updates.

Metrics API 3.4.4

Overview

Metrics API 3.4.4 focuses on two themes: making real-time alerting more flexible and accurate, and broadening the range of data available for reporting and analytics.

Highlights

• More powerful alerting through expression-based calculated metrics (ratios, percentages, and other derived indicators).

• Organization-level alert monitoring in addition to existing group-level scoping.

• A single aggregations response that returns both raw and calculated metrics, with built-in validation.

• Improved alert reliability that eliminates false notifications during periods of no activity.

• Expanded analytics coverage with new data sources for dialogs, agent-assist sentiment, intent distribution, and security detection.

What's New

• Advanced calculated metrics for alerting - Alerts can now be defined using mathematical expressions such as ratios and percentages. For example, the no-match rate expressed as a percentage of completed sessions. This replaces the previous fixed numerator/denominator approach with a far more flexible model, allowing teams to configure precisely the operational indicators that matter to them. Percentage-based alerts are handled natively, so thresholds and notifications display values in a clear, consistent format.

• Composite metrics in the aggregations capability - The aggregations API now supports optional calculated expressions alongside standard metric aggregations, returning both raw and derived values in a single response. Input is validated for correctness and security, and edge cases such as division by zero or missing values are handled gracefully. This simplifies dashboard and report creation by reducing the number of separate calls required and ensuring consistent, trustworthy results.

• Organization-level alert monitoring - Alerting can now be scoped at the organization level in addition to the existing group level. This gives teams operating across multiple organizations more precise, configurable monitoring, and makes it easier to tailor alert coverage to how each deployment is structured.

• More reliable alerts with fewer false positives - Alert evaluation no longer treats periods with no recorded activity as zero values. Previously, quiet windows could unintentionally satisfy low-threshold conditions and trigger alerts even when nothing was wrong. With this change, absent data is correctly ignored during evaluation, significantly improving the signal-to-noise ratio of operational alerts and reducing unnecessary notifications.

• Expanded analytics data coverage - This release adds several new data sources that are now available for reporting, monitoring, and analytics:

  • Dialog-level and root-level real-time metrics: richer visibility into conversational performance at multiple levels.

  • Agent-assist sentiment analysis: sentiment insights to support agent-assist use cases.

  • MiniApps intent distribution: aggregated view of how user intents are distributed across MiniApps.

  • Liveness and blocklisting detection: additional security and authentication signals available for monitoring.

OCP NLU 1.14.1

Improvements

• Consistent xPack Version Across All Servers After Deployment - After deploying a new OCP deep NLU® xPack, all running servers now automatically refresh to the latest version without requiring a manual restart, ensuring consistent recognition behavior across your deployment from the moment a new xPack goes live.

Orchestrator 1.35.1

New Features

• A/B Model Testing on Agents - Agents can now split their traffic across several model backends at once, so you can A/B test models in production. Each agent can carry a list of model configurations, each with a traffic weight (the shares must add up to 100%) and its own model, backend, and generation settings. Agents that don't use this feature keep working exactly as before with their single model.

• Manage A/B Models from the Console - Console administrators can manage these configurations for any agent from a dedicated admin area. You can view the configurations for each agent, replace them, or clear them, with validation that traffic shares add up to 100% before anything is saved.

• Automatic Redeployment - When you change an agent's model configurations, the agent is automatically redeployed so the change takes effect immediately. If the redeployment fails, the change is safely rolled back and an error is reported, so an agent is never left in a half-updated state.

Security Improvements

• UI dependencies were updated to address reported security vulnerabilities, including an upgrade of the axios HTTP library to a patched version. These are internal hardening updates with no change to UI behavior.

Pathfinder 1.9.0

What's New

• Faster, more reliable project exports. Exporting a project no longer blocks or times out on large knowledge bases - exports run in the background. Track progress and download when ready, with a real download progress bar, and re-download the archive anytime until it expires. You'll be notified when your export is ready. Exports now also include the knowledge-base metadata-field schema.

• Personal Access Token (PAT) authentication. Authenticate API requests with a Personal Access Token, in addition to standard bearer tokens.

• Filter knowledge-base documents by filename. Quickly find documents by searching on their filename.

Improvements & fixes

• Knowledge-base search now reflects paraphrase edits immediately instead of after a delay.

• Clearer, safer error messages during document ingestion.

• Reliability and security hardening across export and authentication.

• Import ZIP file size limit increased to 200 MB.

Pathfinder 1.9.1

• Compatibility fix

Redaction Service 0.2.2

New Features

• Cancellation of Pending Batch Transcription Jobs - You can now cancel a batch transcription job that is still pending, giving you control over long-running or unwanted jobs without waiting for them to complete or time out.

• Redaction Status in API Response - The redaction API now returns a clear indicator of whether audio was actually modified. When no sensitive data is detected and the file is left unchanged, you can skip downloading the redacted audio and continue using the original, reducing unnecessary data transfer. For single-call integrations, a new streamlined response option returns either the redacted audio or a compact confirmation, all in one request.

Improvements

• Faster Processing When Redaction Is Disabled - When redaction is turned off for a group, audio is now returned immediately without running the transcription step, reducing latency and processing overhead.

• Improved Transcription Accuracy for Sensitive Data - Recognition accuracy for alphanumeric PCI and PII entities, such as credit card numbers, CVVs, and account identifiers has been improved, reducing transcription errors for sensitive financial data.

• Personal Access Token support and enhanced background authentication to manage user permissions more efficiently, keeping your data secure and accessible only to authorized users.

Fixes

• Consistent and Accurate Error Responses - Error messages returned by the API now consistently describe what went wrong, replacing generic service-level titles with clear, actionable descriptions. Async redaction jobs are now reliably retrievable after submission, resolving intermittent cases where a submitted job could not be found on follow-up requests. Unknown response format values are now correctly rejected with a validation error instead of silently falling back to a default.

Testing Studio 1.18.1

• Security Updates

Testing Studio 1.19.0

Improvements

• Agentic Step Control in Test Runs - You can now choose to assert or skip agentic steps within a dialog during test execution. This gives you finer control over which parts of an agentic flow are validated, making it easier to focus test runs on the steps that matter.

Fixes

• Reliable Goldenize Action on Failed Tests - Goldenizing a failed test case now completes successfully. Previously, attempting to goldenize a failed test returned an error, preventing the expected result from being saved.

• Persistent Banner Dismissal Across Tab Switches - Dismissing the run-summary banner in Agents Unit Testing now stays dismissed when switching between the Scenarios and Results tabs. Previously, the banner reappeared every time you navigated back to the Scenarios tab.

• This release includes security updates.

TTS 3.0.0

Beta

Lexis is Omilia’s new generative text-to-speech model, built to unlock the most authentic Customer Service experiences.

Speech with the expressiveness, warmth, timing, and emotion of a skilled human agent, generated in real time, entirely inside your own platform and adapting to the context and the stakes of every conversation, in many languages.

• Model: Lexis v1.0.0

• CX Ambassador Persona library: en-US - Rob v1.0.0

• SSML support: <break>

New features

• New voice family Lexis. Adds support for our newest, more natural-sounding voice technology.

• New SSML _{tag. You can now control exactly how a word or abbreviation is spoken by supplying a spoken-form alias. Example: <sub alias="World Health Organization">WHO} is read as "World Health Organization" while "WHO" stays in your text.