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January 2026

To be Released

AGI connector 4.20.1

This release improves speech recognition performance and addresses security vulnerabilities.
What’s New

  • Performance Improvement

  • Optimized Audio Processing for Speech Recognition

    • Improved automatic codec matching between telephony channels and speech recognition services

    • Benefit: Reduced latency and improved audio quality during voice interactions

    • Impact: Faster and more accurate speech recognition, particularly for deployments using mixed audio codecs (G.711 μ-law / A-law)

Chat Connector 1.18.0

New

  • Salesforce Messaging for In-App and Web Integration
    A new integration module enabling seamless agent transfers within Salesforce MIAW, providing enhanced customer handoff capabilities for contact center operations.

  • Better Conversation Visibility
    Rich content now visible in Insights Monitor - Button selections, dates, and form inputs are displayed correctly

  • Stability & Performance

    • Optimized resource usage during high-volume Salesforce interactions

    • Improved reliability during peak usage and Redis failover scenarios

    • Fixed multi-tab chat session handling

Security

  • Security patches and logging improvements applied

Console 1.19.2

  • Enable OCP® CoPilot element on admin interface

Liveness Detection 5.2.0

  • The Liveness Detection service has been migrated to ARM-based images

  • Security update to resolve Liveness Detection Service (OOD and RA) vulnerabilities detected by AWS Inspector.

  • Migrate to a modern high-performance dependency manager for faster builds and improved cross-platform support.

  • Liveness Detection service code optimization for enhanced security.

  • RA Detection service code optimization for better model performance.

ONS 1.11.0 Release

Features

  • Contextualization on NLU model (creating context rules)

  • NLU Model full evaluation (including rb part)

  • Support it-IT locale

  • Additional supported fields NLU contexts (level and prompt)

  • New encoder for english models for decontextualization

  • Group configuration management (changing limits and ASR adaptation enablement)

Improvements

  • More informative message when reaching the model's limit

  • Option to delete all deprecated xpacks at once & update message on logs

  • Option unlock a stuck checkout process

  • ONS Audit Events to Console

Fixes

  • Resolved issue with ";" symbol on suggested utterances

  • Delete faulty deprecated xPack list on rollback

  • Fixes on entities of Weaviate db

Security and Vulnerability Updates

  • Resolved vulnerabilities

  • NLU Integration: Integrated with NLU® Engine 9.0.2.

  • ML Server Integration: Integrated with ML Server 3.3.0.

Orchestrator 1.31.2

Orchestrator 1.31.2 was released containing the following improvements and updates:

  • Agent Types are now evident in the UI (Concierge Agent, Task Agents). This ensures tools are only available for Task Agents.

  • Separate Agents are now visible in the UI sidebar.

Orchestrator 1.31.3

  • Global TTS updates and fixes

Testing Studio+ 1.17.0

Updated:

  • Keyboard navigation improvements

  • Audit event logs integration with Console (under the Admin page)

  • Download a project test file

  • Delete a project tets folder

  • Include simulation data on Test Case generation (through Orc/Monitor)

  • Select Test Suite on Test Case generation (through Orc/Monitor) → waiting for Orc/Monitor next release to deliver the UI part

Fixed:

  • Auto generated test cases being overwritten

  • Highlight the content of a file

TTS 2.5.6

  • Security updates

OCP xPacks v1.13.0

New OCP xPacks

  • it-IT Universal deepNLU® xPack v3.1.0

Updated OCP xPacks

  • pt-BR Banking2.0 deepNLU® xPack v4.2.0-no intents

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • pt-PT Banking2.0 deepNLU® xPack v4.2.0-no intents

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • en-US Universal 2.0+ deepNLU® xPack v2.4.0

  • en-US Universal 2.0 deepNLU® xPack v2.4.0

  • en-GB Universal deepNLU® xPack v3.11.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • en-GB Universal+ deepNLU® xPack v3.11.0

    • The new en-GB Universal+ deepNLU® xPack v3.11.0 incorporates all features and updates from the en-GB Universal deepNLU® xPack v3.11.0 release, in addition to its own address recognition functionality.

  • en-US Universal deepNLU® xPack v3.12.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • en-US Universal+ deepNLU® xPack v3.12.0

    • The new en-US Universal+ deepNLU® xPack v3.12.0 incorporates all features and updates from the en-US Universal deepNLU® xPack v3.12.0 release, in addition to its own address recognition functionality.

    • Improved recognition accuracy for the following entity: USCity.

  • es-US Universal deepNLU® xPack v3.10.0

    • Improved recognition accuracy for the following entities: DayOfMonth, Month, and Year.

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

  • es-US Universal+ deepNLU® xPack v3.10.0

    • The new es-US Universal+ deepNLU® xPack v3.10.0 incorporates all features and updates from the es-US Universal deepNLU® xPack v3.10.0 release, in addition to its own address recognition functionality.

  • en-AU Universal deepNLU® xPack v3.3.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, TimeRelativeToNow, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • es-ES Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entities: DayOfMonth, Month, and Year.

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

  • fr-CA Universal deepNLU® xPack v3.10.0

    • Improved recognition accuracy for the following entities: DIALOGACT and CONVENTIONAL.

    • Optimized code to improve overall performance.

  • fr-FR Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entities: DIALOGACT and CONVENTIONAL.

    • Optimized code to improve overall performance.

  • pt-BR Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • pt-PT Universal deepNLU® xPack v3.9.0

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.