August 2026 | OCP® Learning Center

New Features

Automatic PCI Data Protection During Voice Biometric Enrollment - OCP VB Agent-side Authentication® enrollment and verification now automatically detect and set aside any recorded speech containing sensitive payment card data, protecting customers without extra agent effort. Enrollment reaches a quick initial checkpoint sooner, while additional safeguards ensure only clean, nonsensitive speech counts toward enrollment. When sensitive content can't be confidently checked, that portion is skipped, so it's never retained.

Fixes

Correct Voice Used for Newest Omilia Voices - Requests for a specific voice from Omilia's newest voice family are now honoured. Previously, these requests were silently served with the deployment's default voice, so applications configured for one voice could be heard speaking in a different voice. Voice selection now behaves consistently across all supported voices.
Uninterrupted Streaming After Quiet Periods - OCP Conversational Text-to-Speech® streaming no longer fails on the first request following a period of low traffic. The connection to the speech engine is kept warm, and a request that fails before any audio has been played is automatically retried, so callers hear the full prompt instead of an error.

New Features

Session pinning, renaming, deletion & search - Manage your chat history more easily: pin important conversations, rename sessions, remove ones you no longer need, and search across chat titles to find a conversation fast.
Agent Assist tab in the Self-Learning Dashboard - A new tab surfaces the Agent Assist configuration directly within the Self-Learning workspace.

Improvements

More reliable chat history and onboarding - Fixed chat history not scrolling to the top, a display issue in the onboarding agent guide, and incorrect state resets when restarting a conversation.
Smoother user management - Adding users to Copilot now works reliably.
Clearer tool configuration guidance - The tool configuration screen now highlights proven workflow patterns to help you set up agent tools faster.
Better Knowledge Base uploads - FAQ documents are now grouped more clearly, and uploading a partial batch of FAQs is smoother.
Improved persona setup - The persona editor now pre-fills detected persona details, reducing manual setup.

Improvements

Change the logic so that the first 3 sec of an audio chunk, which is duplicated, are not counted in the overall average score.
New calibration values for the model 3.1.0

Fixes

Restored Volume and Rate Controls in Text-to-Speech Configuration - Some text-to-speech configuration screens stopped showing volume and rate settings for certain locales, so changes could not be saved. Volume and rate controls now display correctly every time, so you can configure them without interruption.

Improvements

Faster Response Times During High-Traffic Periods — Response times stay consistently fast during bursts of heavy concurrent usage, so authentication, search, and retrieval actions remain smooth even at peak load.

Spanish pronunciation & verbalization fixes (es-US, es-CO)

Chained spelled-out letters are now clearly separated.
Capitalized abbreviations opening a sentence are handled correctly.
Unit designators after address abbreviations are read properly as part of the address.

Colombian Spanish (es-CO) number & currency fixes

Decimal values with units read correctly: "2,5Gb" → "dos coma cinco gigabits" (previously "veinticinco gigabits").
Numbers written with a period are no longer mistaken for dates.
Amounts under one unit read as the subunit: "$0,01" → "un centavo" (previously "signo de dólar cero coma cero uno").
Decimal numbers using the Colombian "," separator are read as "coma" instead of "punto".

Lexis voices only: en-US, en-GB, fr-CA, es-US, es-CO

Punctuation is no longer preceded by an audible gap.
Long runs of the same repeated digit are correctly handled and do not result in hallucinated audio.