Chat Connector Release Notes

The following sections list every released version of Chat Connector, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

Chat Connector 8.19.2

Released: October 2026

• This release includes security updates.

Chat Connector 8.19.1

Released: September 2026

Improvements

• Chat sessions now report an accurate end-of-chat status when an agent transfer request times out, instead of an ambiguous or incorrect status.

• Chat sessions connected to a Salesforce integration now automatically close and notify the customer when Salesforce signals an inactivity timeout.

Security

• This release includes security updates.

Chat Connector 8.18.1

Released: August 2026

Fixes

• Reliable Sensitivity Flagging for Chat Input - Chat messages containing sensitive information, such as passwords or PINs, are now correctly flagged as sensitive so they're consistently masked in transcripts and logs. This resolves an issue where the flag wasn't always set as expected, strengthening privacy protection for customer conversations.

Security

• Updated Embedded Components - The embedded Apache Tomcat runtime (10.1.57) and the Netty networking library (4.1.136.Final) have been upgraded to address published security advisories. No configuration change is required.

Chat Connector 8.18.0

Released: July 2026

New Features

• Automatic Language Detection for Chat Sessions - The chat widget now detects the visitor's browser language automatically and selects the matching conversation configuration, ensuring visitors are served in their preferred language without requiring separate API keys for each locale. If no matching language is found, the session falls back to the default locale seamlessly.

• Chatter IP Address Visibility in Dialog Logs - The IP address of the person chatting is now captured and displayed in OCP Conversational Insights®, giving your team additional context for antifraud analysis and session identification.

• Secure Sensitive Information Capture in WebChat - When a dialog requests sensitive information such as a password, the chat widget can now mask the input field and preserve the exact characters typed, including uppercase letters, ensuring credentials are handled securely throughout the conversation.

Improvements

• Chat Input Locked During Agent Transfer - While a conversation is being transferred to a live agent, the chat input is disabled and displays a waiting message. Input is re-enabled automatically once the agent connects, preventing messages from being sent into an unattended session.

Fixes

• Accurate Agent Join Detection for Salesforce Transfers - Supervisors monitoring a Salesforce chat session are no longer mistakenly treated as joined agents, so the handoff experience behaves as expected.

Chat Connector 8.17.0

Released: March 2026, May 2026

New Features

• Chatter IP Address Visibility - Chat sessions can now expose the end user's IP address in Conversational Insights®, enabling fraud detection and geographic analysis without requiring additional infrastructure. This capability is configured at the application level via the send_caller_ip_to_diamant setting, allowing you to selectively enable IP tracking for conversations where compliance and privacy requirements permit. The IP address appears in the ANI field, making it immediately available alongside other call metadata for your analytics and antifraud workflows. For more information, go to Advanced OCP Conversational Insights®.

• Hold and DTMF Testing in Chat - Developers testing dialog flows in the Orchestrator chat simulator can now trigger hold by typing _[hold]_ and send DTMF tones by typing _[dtmf]_ followed by digits (for example, _[dtmf] 1234_), streamlining validation of IVR-style interactions without requiring a phone line. For more information, go to Test Dialog Application.

Improvements

• Clearer Authentication Documentation - The Chat Connector REST API documentation now provides comprehensive guidance on all supported authentication methods, including clarified examples and endpoint-specific requirements, reducing integration confusion and accelerating customer onboarding. Chat API (REST API)

• Personal Access Token Support for Dialog History - The Dialogs API (_/dialogs/history endpoint_) now documents support for Personal Access Token (PAT) authentication via the _X-OCP-PERSONAL-ACCESS-TOKEN_ header, offering extended token lifetime and eliminating password expiration issues for programmatic access to conversation history. For more information, go to Chat API (REST API).

• Accurate Text Input Handling - Customer text input now preserves all non-ASCII characters and special symbols exactly as typed, improving password capture accuracy and supporting international character sets. Previously, overly aggressive sanitization was altering customer input before it reached the dialog application; input is now passed through with only minimal HTML safety escaping.

Fixes

• Salesforce Agent Links Displayed Correctly - Links sent by Salesforce agents now appear correctly on the customer's side of the chat instead of showing as null, ensuring customers can access shared resources and reference materials during assisted conversations.

Chat Connector 8.16.1

Released: February 2026

Fixed

• In Salesforce Chat Integration, fixed the issue where, upon web socket reconnection, if another replica handled the dialog, the user could not send messages and the dialog stopped with an error.

Chat Connector 8.16.0

Released: January 2026

New

• Salesforce Messaging for In-App and Web Integration
  A new integration module enabling seamless agent transfers within Salesforce MIAW, providing enhanced customer handoff capabilities for contact center operations.

• Better Conversation Visibility
  Rich content now visible in Insights Monitor - Button selections, dates, and form inputs are displayed correctly

• Stability & Performance

  • Optimized resource usage during high-volume Salesforce interactions

  • Improved reliability during peak usage and Redis failover scenarios

  • Fixed multi-tab chat session handling

Security

• Security patches and logging improvements applied

Chat Connector v8.15.0

Released: October 2025

• Enhancements

  • Attachments can now be sent with additional data models.

  • Increased the timeout for agent transfers.

  • Live Agent URL configuration is now less strict, accepting trailing slashes.

• Fixes

  • Resolved session ID inconsistencies in the chat connector

  • Corrected localization for messages in the agent transfer module.

Chat Connector v8.14.4

Released: October 2025

• Fixes for Salesforce Chat integration stability

Chat Connector v8.14.3

Released: October 2025

• Fixes for Salesforce Chat integration stability

Chat Connector v8.14.0

Released: August 2025

• Minor improvements for a session time-out, attachments before transfer, Salesforce chat integration, and Calendar rich content.

• Bugfixes for attachments before transfer and Talkdesk integration.

Chat Connector v8.13.0

Released: July 2025

• Minor improvements for attachments before transfer, autocomplete, and session time-out.

Chat Connector v8.12.0

Released: July 2025

• Minor improvements for Salesforce chat integration

Chat Connector v8.11.0

Released: July 2025

• Users can now upload files during their conversations with the OCP bot, prior to being transferred to a live agent.

Chat Connector v8.10.1

Released: June 2025

This release includes a bug-fix for Salesforce Chat Integration

Chat Connector v8.10.0

Released: May 2025

Added

• Integration with SalesForce AI

• Small usability improvements.

Chat Connector v8.9.0

Released: April 2025

Added

• Support for enhanced billing transparency and reporting

Chat Connector v8.8.1

Released: April 2025

• Various fixes and improvements

Chat Connector v8.8.0

Released: March 2025

• Autocomplete Support for Chat Connector
  The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list. For more information, go to WebChat Integration Guide.

Chat Connector v8.6.1

Released: December 2024

Fixes

• Bugfix