Webchat Release Notes

The following sections list every released version of Webchat, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

Webchat 2.38.0

Released: August 2026, September 2026

Improvements

• Clearer Agent Timeout Messaging - When a request to connect with an agent times out, the chat now shows a clear message explaining that an agent is unavailable, instead of ending the conversation without explanation. This helps users understand what happened and know what to do next.

  

Webchat 2.37.1

Released: September 2026

Fixes

• Accurate Agent Connection Status After Chat Ends - Fixed an issue where the chat window kept showing a message about connecting to an agent even after the conversation had ended, timed out, or the agent went offline. Customers no longer see this outdated status once a session closes.

Webchat 2.37.0

Released: July 2026

New Features

• Chat Transcript Download During Active Conversations - The "Download as PDF" button in OCP Conversational Chat® is now available throughout an active conversation, not only after it ends. Users can download a full transcript of all messages exchanged so far at any point during the session, enabling mid-conversation reference and record-keeping.

• Sensitive Input Masking for Secure Data Entry - When a conversation requires confidential information, the chat widget can now mask each character as it is typed, replacing it with asterisks. An eye icon lets the user reveal what they typed before sending, and the chat history displays the value as masked, protecting sensitive data from being visible on screen.

• Input Disabled During Agent Transfer - While a conversation is being transferred to a live agent, the chat input field and send button are automatically disabled and a waiting message is shown. Input re-enables as soon as the agent joins, preventing messages from being sent into an unmonitored session during handover.

Fixes

• Accessible Time Picker via Keyboard Navigation - Users navigating the chat widget by keyboard can now fully select and confirm a time in the time picker without requiring a mouse.

• Localized Interface Text for Updated Chat Header - Text fields introduced in the updated chat header are now correctly translated across all supported languages, ensuring a consistent experience for all users.

Webchat v2.36.0

Released: November 2025

New

• Minimized Chat Alert Flashing Notification: Implemented a configurable visual pulsing notification on the chat bubble when a new message is received while the widget is minimized.

UX/Accessibility

• The animation stops immediately upon maximizing the widget.

  • Designed to be WCAG 2.1 compliant (safe refresh rate) and consistent with the existing unread message badge.

Webchat v2.33.0

Released: August 2025

• Minor improvements for session timeout, Timepicker and Calendar Rich Content type

Webchat v2.32.0

Released: July 2025

• Minor improvements for a form, autocomplete, and session time-out.

Webchat v2.31.0

Released: July 2025

• Users can now upload files during their conversations with the OCP bot, prior to being transferred to a live agent.

Webchat v2.30.0

Released: May 2025

This release includes small usability improvements and bug fixes.

Webchat v2.29.0

Released: March 2025

Added

• New Rich Content Type: Form
  Users can now fill out a form within the chat dialogue, providing a smoother experience by entering all necessary information at once instead of going back and forth in messages.

• New Rich Content Type: Autocomplete
  The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.

For more information, go to WebChat Integration Guide.

Webchat v2.28.0

Released: February 2025

This release introduces support for new rich content types—Calendar and Time Picker (for Purolator), along with key bug fixes.

Added

Users can now select dates and times in a user-friendly format, enhancing the overall experience.

• Rich Content - Calendar

• Rich Content - Time Picker

Fixes

• Resolved an issue where disabling the sound button also disabled other notifications.

• Links are now displayed in a single line.

For more information, go to WebChat Integration Guide.

Webchat v2.27.0

Released:

Added

• Support highlighting of flow path in Orchestrator

Fixed

• The utterance sent via Proactive Chat feature is shown to the end-user