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OCP xPacks Release Notes

The following sections list every released version of OCP xPacks, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

OCP xPacks 1.22.1

Released: October 2026

US1

US2

EU1

October 26, 2026

Rolled-forward

October 29, 2026

New OCP xPacks

  • he-IL Universal deepNLU® xPack v3.0.0

  • de-AT Universal deepNLU® xPack v3.0.0

  • de-CH Universal deepNLU® xPack v3.0.0

Fixed OCP xPacks

  • en-US Car Retail deepNLU® xPack v3.3.0

    • Updated the dependencies from en-US Universal v3.9.2 to v3.21.0. Includes all en-US Universal fixes and improvements released in between.

  • en-US Energy deepNLU® xPack v3.3.0

    • Updated the dependencies from en-US Universal v3.10.5 to v3.21.0. Includes all en-US Universal fixes and improvements released in between.

  • en-GB Universal deepNLU® xPack v3.18.0 / en-GB Universal+ deepNLU® xPack v3.18.0-Addresses

    • Tuning for the recognition of the following entities: Alphanumeric, CardNumber, DIALOGACT, MonetaryAmount, and Numeric.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Fixed dates spoken as a zero-led day, a month from 10 to 12 and a spoken year (e.g. "zero two one one nineteen sixty five") being read month-first. They now return DayOfMonth=2, Month=11, Year=1965.

    • Removed "@" prefixes from dictionary tokens to avoid warnings during contextualization on OCP.

    • Confirmed that Numeric accepts up to 21 digits and Alphanumeric up to 27 characters.

    • Confirmed SentimentDescriptor entity support; the detected polarity is returned as the value of the entity.

    • Tightened the Yes_Repeat_No_Closing rule so it no longer matches when "repeat" and "anything else" belong to different menu options in the same prompt.

    • Fixed two false positives: a year after "since" (e.g. "since twenty nineteen") returned as Hour, and "one then i" returned as Alphanumeric.

  • en-AU Universal deepNLU® xPack v3.9.0

    • Tuning for the recognition of the following entities: Alphanumeric, CardNumber, DIALOGACT, MonetaryAmount, and Numeric.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Removed "@" prefixes from dictionary tokens to avoid warnings during contextualization on OCP.

    • Confirmed that Numeric accepts up to 21 digits and Alphanumeric up to 27 characters.

    • Confirmed SentimentDescriptor entity support; the detected polarity is returned as the value of the entity.

    • Tightened the Yes_Repeat_No_Closing rule so it no longer matches when "repeat" and "anything else" belong to different menu options in the same prompt.

    • Fixed two false positives: a year after "since" (e.g. "since twenty nineteen") returned as Hour, and "one then i" returned as Alphanumeric.

  • de-DE Universal deepNLU® xPack v3.19.0 / de-DE Universal+ deepNLU® xPack v3.19.0-Addresses

    • Added support for the SentimentDescriptor entity. Words and phrases expressing a positive or negative attitude are now recognized, and the detected polarity is returned as the value of the entity.

    • Confirmed that Numeric accepts up to 21 digits and Alphanumeric up to 27 characters.

    • Removed "@" prefixes from dictionary tokens to avoid warnings during contextualization on OCP.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Improved detection of DIALOGACTs (HOLD, AGENT_REQUEST, CLOSING, NEW_TASK, REJECT, ACCEPT, RETRY, REPEAT_REQUEST, RESTART, COMPLIMENT, THANKING, GO_BACK, CONTINUE, GREET).

    • Improved detection of CONVENTIONAL (notAvailable, backChannel, greeting), ComChannel, Hour, StartDate, EndDate, Year, and Amount.

    • Expanded coverage for DIALOGACT, CONVENTIONAL, ComChannel, MetaAction, SentimentDescriptor, Month, Year, CurrencyIndicator, StartDate, EndDate, and EUCity.

  • en-US Universal 2.0 deepNLU® xPack v2.8.0 / en-US Universal 2.0+ deepNLU® xPack v2.8.0-Addresses

    • Updated the dependencies from en-US Universal v3.19.0 to v3.21.0. Includes all en-US Universal fixes and improvements released in between.

  • en-US Banking 2.0 deepNLU® xPack v4.6.0

    • Updated the dependencies from en-US Universal v3.14.5 to v3.21.0. Includes all en-US Universal fixes and improvements released in between.

  • en-US Universal deepNLU® xPack v3.21.0 / en-US Universal+ deepNLU® xPack v3.21.0-Addresses

    • Tightened the Yes_Repeat_No_Closing rule so it no longer matches when "repeat" and "anything else" belong to different menu options in the same prompt.

    • Fixed three false positives: a year after "since" (e.g. "since twenty nineteen") returned as Hour, "one then i" returned as Alphanumeric, and the plural "offices" returned as Apartment.

  • en-US Redaction deepNLU® xPack v1.3.0

    • Reduced over-redaction caused by false positives in CardNumber recognition.

  • es-ES Universal deepNLU® xPack v3.4.0

    • Fixed ESZipCode typing and Direction values without a bearing; city, province and region names that are homonyms now get a default reading; location entities are no longer recognized inside spelled sequences.

    • Fixed "entre el X y el Y" date ranges not returning EndDate when the first date contains a spoken "y" (e.g. "noventa y ocho"). StartDate and EndDate are now both returned.

    • Fixed Numeric zero-padding a single digit that follows a 4-to-6 digit group (e.g. "1234 5" was returned as "1234 005").

    • Fixed spoken all-number dates returning nothing when the Date MiniApp asks for a day-first reading (dayFirst), e.g. "cero uno cero dos dos mil diez" now returns DayOfMonth=1, Month=2, Year=2010.

    • Fixed spoken digit dates with a 1900s year returning nothing (e.g. "cero cinco cero tres mil novecientos ochenta y siete").

    • Fixed four-number dates such as "cero dos cero tres" returning nothing; they now return DayOfMonth=2, Month=3.

    • Fixed typed Alphanumeric of three or four letters and digits separated by a space (e.g. "abc 123") returning nothing; it is now read like "abc123".

    • Fixed a closing word after a spelled place name being included in the name (e.g. "l_m de madrid gracias").

    • Spoken references to letter case (e.g. "mayúscula", "minúscula") and to special characters used in passwords are now recognized in Alphanumeric input and are not included in the returned value.

    • Numeric now accepts up to 21 digits and Alphanumeric up to 27 characters, including typed capitalized tokens longer than 18 characters, which are now returned as one value.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Removed "@" prefixes from dictionary tokens to avoid warnings during contextualization on OCP.

  • es-US Universal deepNLU® xPack v3.13.0 / es-US Universal+ deepNLU® xPack v3.13.0-Addresses

    • Fixed "entre el X y el Y" date ranges not returning EndDate when the first date contains a spoken "y" (e.g. "noventa y ocho"). StartDate and EndDate are now both returned.

    • Fixed Numeric zero-padding a single digit that follows a 4-to-6 digit group (e.g. "1234 5" was returned as "1234 005").

    • Fixed spoken all-number dates returning nothing when the Date MiniApp asks for a day-first reading (dayFirst), e.g. "cero uno cero dos dos mil diez" now returns DayOfMonth=1, Month=2, Year=2010.

    • Fixed spoken digit dates with a 1900s year returning nothing (e.g. "cero cinco cero tres mil novecientos ochenta y siete").

    • Fixed typed Alphanumeric of three or four letters and digits separated by a space (e.g. "abc 123") returning nothing; it is now read like "abc123".

    • Fixed a closing word after a spelled place name being included in the name (e.g. "l_m de madrid gracias").

    • Spoken references to letter case (e.g. "mayúscula", "minúscula") and to special characters used in passwords are now recognized in Alphanumeric input and are not included in the returned value.

    • Numeric now accepts up to 21 digits and Alphanumeric up to 27 characters, including typed capitalized tokens longer than 18 characters, which are now returned as one value.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Removed "@" prefixes from dictionary tokens to avoid warnings during contextualization on OCP.

OCP xPacks 1.22.0

Released: October 2026

US1

US2

EU1

October 13, 2026

Rolled-forward

October 15, 2026

Fixed OCP xPacks

  • en-US Universal deepNLU® xPack v3.20.0 / en-US Universal+ deepNLU® xPack v3.20.0-Addresses

    • Tuning for the recognition of the following entities: Alphanumeric, DIALOGACT, MonetaryAmount, and Numeric.

    • Improved recognition of card numbers (CardNumber) spoken with different digit groupings.

    • Fixed recognition of monetary amounts (MonetaryAmount) when part of the amount is repeated due to hesitation.

    • Improved NLU handling of the ASR confusion between "and" and "n" in Alphanumeric.

    • DIALOGACT=HOLD is now returned for hold-related utterances only in MiniApps that support hold. In all other MiniApps, only CONVENTIONAL=hold is returned, without a DIALOGACT entity.

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK values. When an utterance contains AGENT_REQUEST together with CLOSING or NEW_TASK, only AGENT_REQUEST is now returned.

    • Fixed "washington d c" being incorrectly resolved to the state of Washington in the USState entity. It now resolves to DC (District of Columbia).

  • en-US Redaction deepNLU® xPack v1.2.0

    • Tuning for the recognition of the following entities: CardExpirationDate, CardHolderName, CreditCardNumber, and CVV.

    • Added more misheard CVV keywords to the dictionary: (e.g. "cvp", "cvt", "cbd", "cbb").

    • A card number read in groups of 4 or 8 digits across several turns is now labelled as CreditCardNumber when it is next to any card-related section (CVV, card number, cardholder name, or expiration date). Previously, this applied only next to a card number section.

    • Digit groups spoken before a full card number read-back are now recognized as CreditCardNumber.

    • A 4-digit group following a detected card number is now labelled as CreditCardNumber, unless it looks like an expiration date (MMYY).

    • Within a card number section, a MMYY group after the word "expiration" is now recognized as CardExpirationDate.

    • Added support for the phrase "the name on it is [first name] [last name]" (e.g. "the name on it is John Smith") for CardHolderName.

OCP xPacks 1.21.1

Released: September 2026

US1

US2

EU1

September 28, 2026

Rolled-forward

September 28, 2026

New OCP xPacks

  • sv-SE Universal deepNLU® xPack v3.0.0

  • en-US Redaction deepNLU® xPack v1.1.0

Fixed OCP xPacks

  • en-AU Universal deepNLU® xPack v3.8.0

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, CONVENTIONAL, DayOfMonth, DayPeriod, DIALOGACT, Month, SentimentDescriptor, Year, and YesNo.

  • en-GB Universal deepNLU® xPack v3.17.0 / en-GB Universal+ deepNLU® xPack v3.17.0-Addresses

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, CONVENTIONAL, DayOfMonth, DayPeriod, DIALOGACT, Month, SentimentDescriptor, and Year.

    • Date miniApp: a bare Cardinal/Ordinal number with an optional preposition (e.g. "on the 5th") is now correctly recognized as DayOfMonth when nothing else is present.

  • en-US Universal deepNLU® xPack v3.19.0 / en-US Universal+ deepNLU® xPack v3.19.0-Addresses

    • Tuning for the recognition of the following entities: Alphanumeric, DayOfMonth, Month, USCity, and Year.

    • Fixed inconsistent dialog behavior when both NotAvailable and Hold values were present.

    • Fixed a typed hyphen in Alphanumeric values (e.g. "abcd-1234") being split into two separate values instead of one.

    • Fixed Alphanumeric dropping a capitalized prefix in mixed alpha+numeric input (e.g. "Aug282026" was read as "282026").

    • Fixed a compound month (e.g. "10/11") followed by a day starting with "oh" or "zero" not being recognized in date context.

    • Address recognition: tuning for the recognition of StreetNumber and USStreet entities.

  • en-US Universal 2.0 deepNLU® xPack v2.7.0 / en-US Universal 2.0+ deepNLU® xPack v2.7.0-Addresses

    • Updated to the latest en-US Universal dependencies.

  • es-ES Universal deepNLU® xPack v3.3.0

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, Building, CONVENTIONAL, Country, DayOfMonth, DIALOGACT, EndDate, Month, MonetaryCurrency, StartDate, Text, Year, and YesNo.

    • Added support for the SentimentDescriptor entity. Words and phrases expressing a positive or negative attitude are now recognized, and the detected polarity is returned as the value of the entity.

    • NLU support for date range recognition. Utterances that state a period, for example "desde el primero de enero hasta el dos de marzo", now return the StartDate and EndDate entities (under the dateRange_miniApp NLU tag).

    • Multi-word phonetic letter references are now recognized generically, without requiring a dictionary entry for each phrase. Existing dictionary-based references continue to work.

    • Bare spelling-alphabet (NATO) letters (e.g. "alfa," "bravo") are now recognized on their own, without requiring surrounding context.

    • Fixes to spelled letter and digit sequences: spoken separators (guion, guion bajo, barra, punto), the filler words letra, cifra and número, and the conjunction "y" no longer truncate the value or leak into it; doble and triple now repeat the following character correctly; and a single spoken number on its own is returned as an Alphanumeric entity.

    • Date fixes: spoken dates no longer lose DayOfMonth or return the wrong Year outside date contexts, and an ordinal day followed by a month and number no longer returns a second DayOfMonth.

    • Wider coverage for DIALOGACT=RESTART, including the "reiniciar" verb family and imperative forms such as regresa al principio and comience de nuevo.

    • Dialog and courtesy fixes: the affirmative "dije" family is now recognized on a confirmation turn and its negative counterpart is no longer returned twice; pan-Hispanic courtesy forms mil gracias, buen día, chau, chao added; and multiword Compliments now return COMPLIMENT instead of general sentiment.

    • Context fixes: at a suggestion step in a Text miniApp, an answer containing a modal verb or a month is no longer misread as a yes or no reply, and in the yes or no re-ask context "no creo" no longer returns DIALOGACT=CLOSING.

  • es-US Universal deepNLU® xPack v3.12.0 / es-US Universal+ deepNLU® xPack v3.12.0-Addresses

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, Building, CACity, CARegion, CONVENTIONAL, DayOfMonth, DIALOGACT, EndDate, Month, SentimentDescriptor, StartDate, USCity, USCounty, USState, USVillage, Year, and YesNo.

    • Bare spelling-alphabet (NATO) letters (e.g. "alpha," "bravo") are now recognized on their own, without requiring surrounding context.

    • Fixes to spelled letter and digit sequences: spoken separators (guion, guion bajo, barra, punto), the filler words letra, cifra and número, and the conjunction "y" no longer truncate the value or leak into it; doble and triple now repeat the following character correctly; and a single spoken number on its own is returned as an Alphanumeric entity.

    • Date ranges stated with explicit start and end wording now return StartDate and EndDate reliably, including verbal anchors and del ... al ... forms that mix cardinal and ordinal day readings.

    • Date fixes: spoken dates no longer lose DayOfMonth or return the wrong Year outside date contexts, and an ordinal day followed by a month and number no longer returns a second DayOfMonth.

    • Added the "reiniciar" verb family to the Restarts dictionary for DIALOGACT=RESTART.

    • Dialog and courtesy fixes: the affirmative "dije" family is now recognized on a confirmation turn and its negative counterpart is no longer returned twice; pan-Hispanic courtesy forms mil gracias, buen día, chau, chao added; and multiword Compliments now return COMPLIMENT instead of general sentiment.

    • Address recognition: added support for hyphenated spoken street numbers (e.g. "ciento sesenta-y-dos").

    • Address recognition: fixed ordinal street names (e.g. "5th Street") not being recognized due to a conflict with cardinal-number processing.

  • pl-PL Universal deepNLU® xPack v3.1.0

    • Resolved a conflict between AGENT_REQUEST and CLOSING/NEW_TASK entities.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

    • Fixed Year recognition problems in pl-PL dates.

    • Added support for the SentimentDescriptor entity. Words and phrases expressing a positive or negative attitude are now recognized, and the detected polarity is returned as the value of the entity.

OCP xPacks 1.21.0

Released: September 2026

US1

US2

EU1

Rolled-forward

Rolled-forward

September 16, 2026

New OCP xPacks

  • nl-NL Universal deepNLU® xPack v3.1.0-Addresses

    • The nl-NL Universal xPack has been enhanced with address recognition, delivered as a separate nl-NL Universal+ xPack.

Fixed OCP xPacks

  • fr-BE Universal deepNLU® xPack v3.1.0

    • Tuning for the recognition of the following entities: Alphanumeric, CONVENTIONAL, DIALOGACT, InfoRequest, MetaAction, MonetaryAmount, MonetaryCurrency, Numeric, and ProperTimeInstant.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

    • Restricted DIALOGACT=HOLD to miniApps that genuinely support hold.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Fixed Alphanumeric dropping a capitalized prefix in mixed alpha + numeric input.

  • fr-FR Universal deepNLU® xPack v3.3.0

    • New public entities: BECity, BEPostCode, BEProvince, BERegion, BuildingPart, FRArea, FRDistrict, FRPointOfInterest, FRVillage, and POIRelation.

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, Amount, AmountType, AmountUnit, ComChannel, CONVENTIONAL, Country, DayOfMonth, DayPeriod, DIALOGACT, EndDate, Hour, InfoRequest, LocationIndicator, MetaAction, MonetaryAmount, MonetaryCurrency, Month, Numeric, ProperTimeInstant, StartDate, StreetType, TimeRelativeToNow, Year, and YesNo.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

    • Restricted DIALOGACT=HOLD to miniApps that genuinely support hold.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Fixed Alphanumeric dropping a capitalized prefix in mixed alpha + numeric input.

  • fr-FR Universal deepNLU® xPack v3.3.0-Addresses

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, Amount, AmountType, AmountUnit, ComChannel, CONVENTIONAL, Country, DayOfMonth, DayPeriod, DIALOGACT, EndDate, FRArea, FRPointOfInterest, FRStreet, Hour, InfoRequest, LocationIndicator, MetaAction, MonetaryAmount, MonetaryCurrency, Month, Numeric, ProperTimeInstant, StartDate, StreetName, StreetType, TimeRelativeToNow, Year, and YesNo.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

    • Restricted DIALOGACT=HOLD to miniApps that genuinely support hold.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Fixed Alphanumeric dropping a capitalized prefix in mixed alpha + numeric input.

  • fr-CA Universal deepNLU® xPack v3.11.0

    • New public entities: BECity, BEPostCode, BEProvince, BERegion, BuildingPart, FRArea, FRDistrict, FRPointOfInterest, FRVillage, and POIRelation.

    • Tuning for the recognition of the following entities: Alpha, Alphanumeric, Amount, AmountType, AmountUnit, CACity, ComChannel, CONVENTIONAL, Country, DayOfMonth, DayPeriod, DIALOGACT, EndDate, Hour, InfoRequest, LocationIndicator, MetaAction, MonetaryAmount, MonetaryCurrency, Month, Numeric, ProperTimeInstant, StartDate, StreetType, TimeRelativeToNow, USCity, USStreet, Year, and YesNo.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

    • Restricted DIALOGACT=HOLD to miniApps that genuinely support hold.

    • Fixed Alphanumeric splitting on a typed hyphen, returning two values instead of one.

    • Fixed Alphanumeric dropping a capitalized prefix in mixed alpha + numeric input.

  • nl-NL Universal deepNLU® xPack v3.1.0

    • New public entities: NLArea, NLPointOfInterest, POIRelation, NLPostCodePrefix, and NLPostCodeSuffix.

    • Tuning for the recognition of the following entities: Alphanumeric, CONVENTIONAL, Numeric, and Text.

    • Added support for the SentimentDescriptor entity.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

  • nl-BE Universal deepNLU® xPack v3.1.0

    • New public entities: NLArea, NLPointOfInterest, POIRelation, NLPostCodePrefix, and NLPostCodeSuffix.

    • Tuning for the recognition of the following entities: Alphanumeric, CONVENTIONAL, Numeric, and Text.

    • Added support for the SentimentDescriptor entity.

    • Increased accepted Numeric entity length to 21 digits.

    • Increased accepted Alphanumeric entity length to 27 characters.

OCP xPacks 1.20.0

Released: August 2026

US1

US2

EU1

August 31, 2026

Rolled-forward

August 31, 2026

New OCP xPacks

  • pt-PT Universal+ deepNLU® xPack v3.15.0

    • The pt-PT Universal xPack has been enhanced with Portuguese address recognition, delivered as a separate pt-PT Universal+ xPack.

Fixed OCP xPacks

  • en-US Universal deepNLU® xPack v3.18.0

    • Improved recognition accuracy for Alpha, Alphanumeric, DayPeriod, DayOfMonth, CONVENTIONAL, and SentimentDescriptor entities.

    • The Alphanumeric entity now returns both readings of an ambiguous spoken number group when the caller is interacting with an Alphanumeric miniApp. For example, "a b fifty four a b" returns "a b 54 a b" and "a b 50 4 a b".

    • An alphanumeric value spoken with a separator such as "dash" or "hyphen" is no longer truncated at that point. Recognition continues to the end of the value, and the separator itself is not returned as part of the value.

    • When a separator word such as "dash", "hyphen", "underscore", "dot", "slash" or "backslash" was spoken between two spelled letters, the letter before the separator was dropped from the value. All spelled letters are now returned.

    • In the en-US Alpha miniApp, "AM" no longer misfires the DayPeriod entity when the two letters appear together, which previously also corrupted the returned Alpha value.

    • SentimentDescriptor polarity is now flipped correctly for the reported negation patterns expressed as a contraction, for example "I wouldn't appreciate that" and "I don't like this product". The entity is also no longer returned for phrases that carry no sentiment, such as "I would like".

    • CONVENTIONAL=hold and CONVENTIONAL=notAvailable are now returned consistently regardless of the order in which they are spoken in the utterance.

  • es-US Universal deepNLU® xPack v3.11.0

    • Tuning in the recognition of Alphanumeric, DIALOGACT, CONVENTIONAL, and MonetaryCurrency entities.

    • New support for the SentimentDescriptor entity. Words and phrases expressing a positive or negative attitude are now recognized, and the detected polarity is returned as the value of the entity.

    • NLU support for date range recognition. Utterances that state a period, for example "desde el primero de enero hasta el dos de marzo", now return the StartDate and EndDate entities (under the dateRange_miniApp NLU tag).

    • Multi-word phonetic letter references are now recognized generically, without requiring a dictionary entry for each phrase. For example, "s de sao paulo" returns s(sao paulo). Existing dictionary-based references continue to work.

    • Wider coverage for DIALOGACT=RESTART, including imperative forms such as "regresa al principio" and "comience de nuevo".

    • At a suggestion step in a Text miniApp, an answer that contains a modal verb or a month is no longer misread as a yes or no reply. The original text is preserved instead.

    • In the yes or no re-ask context (prompt: ¿Qué más puedo hacer por usted hoy?), "no creo" no longer returns DIALOGACT=CLOSING. Explicit closing phrases such as "adiós" and "no necesito más ayuda" are unaffected.

  • uk-UA Universal deepNLU® xPack v3.9.0

    • Enhanced DIALOGACT entity recognition.

  • uk-UA Banking deepNLU® xPack v4.4.0-no_intents

    • Tuning for recognition of the following entities: ACCEPT, CONVENTIONAL, DIALOGACT, and REJECT.

    • Improved DIALOGACT=REJECT recognition accuracy on ambiguous or poorly-transcribed utterances, which previously triggered a definitive entity instead of falling through to No Interpretations.

OCP xPacks 1.19.2

Released: August 2026

US1

US2

EU1

Rolled-forward

Rolled-forward

August 25, 2026

New OCP xPacks

  • fr-BE Universal deepNLU® xPack v3.0.0

OCP xPacks 1.19.1

Released: July 2026

US1

US2

EU1

Rolled-forward

Rolled-forward

August 4, 2026

New OCP xPacks

  • fr-FR Universal+ deepNLU® xPack v3.2.2

    • The fr-FR Universal xPack has been enhanced with French address recognition, delivered as a separate fr-FR Universal+ xPack.

    • New public entities: BECity, BEPostCode, BEProvince, BERegion, BuildingPart, FRArea, FRDistrict, FRPointOfInterest, FRVillage, and POIRelation.

    • Tuning for the recognition of the following entities: LocationIndicator, StreetType, FRCity, FRDepartment, FRRegion, FRPostCode, and Numeric-related entities.

    • Added recognition and annotation support for location-related entities, including FRStreet, StreetNumber, StreetName, Building, BuildingNumber, BuildingUnit, BuildingUnitNumber, Apartment, ApartmentNumber, Floor, FloorNumber, POBox, POBoxNumber, FRArea, FRDistrict, FRPointOfInterest, FRVillage, and POIRelation.

OCP xPacks 1.19.0

Released: July 2026

US1

US2

EU1

August 3, 2026

August 12, 2026

August 3, 2026

New OCP xPacks

  • da-DK Universal deepNLU® xPack v3.0.0

Fixed OCP xPacks

  • en-US Universal deepNLU® xPack v3.17.2

    • Improved DIALOGACT recognition accuracy.

    • The affirmative expression "why not" is now correctly recognized as YesNo=YES / DIALOGACT=ACCEPT in the Confirmation and YesNo miniApp contexts.

  • ru-UA Universal deepNLU® xPack v3.8.2

    • Tuning for recognition of the following entities: ACCEPT, CONVENTIONAL, DIALOGACT, and REJECT.

    • Improved DIALOGACT=REJECT recognition accuracy on ambiguous or poorly-transcribed utterances, which previously triggered a definitive entity instead of falling through to No Interpretations.

OCP xPacks 1.18.3

Released: July 2026

US1

US2

EU1

July 6, 2026

Rolled-forward

Rolled-forward

Fixed OCP xPacks

  • en-GB Universal deepNLU® xPack v 3.16.0

    • Improved recognition accuracy for ACCEPT, Agree, Alphanumeric, CardNumber, CONVENTIONAL, DIALOGACT, Exit, Hour, Numeric, REJECT, SentimentDescriptor, and YesNo entities.

    • The Numeric entity now returns all candidate interpretations of composite spoken numerals (e.g. "twenty nine" → 29, 20, 9) when the caller is interacting with Numeric or Alphanumeric miniApps.

    • The words "space" and "hyphen", when spoken during Alphanumeric dictation, are now filtered out. The resulting annotation remains continuous.

    • Phrases such as "it is", "it does" (ACCEPT) and "it is not", "it does not" (REJECT) are now reliably mapped to the correct dialog act entities. Previously these were missed or only partially triggered.

    • Several Hour entity misrecognition cases have been addressed, including false Hour annotations triggered by numeric ordinals (e.g. "one time", "two times") and incorrect value assignments for expressions like "all night and all morning" and "three o’clock this morning".

    • Improved recognition of card numbers provided as compound spoken numerals. Previously, such inputs were truncated to partial values due to incorrect numeral decomposition.

  • en-GB Universal+ deepNLU® xPack v 3.16.0

    • Improved recognition accuracy for ACCEPT, Agree, Alphanumeric, CardNumber, CONVENTIONAL, DIALOGACT, Exit, Hour, Numeric, REJECT, SentimentDescriptor, and YesNo entities.

    • The Numeric entity now returns all candidate interpretations of composite spoken numerals (e.g. "twenty nine" → 29, 20, 9) when the caller is interacting with Numeric or Alphanumeric miniApps.

    • The words "space" and "hyphen", when spoken during Alphanumeric dictation, are now filtered out. The resulting annotation remains continuous.

    • Phrases such as "it is", "it does" (ACCEPT) and "it is not", "it does not" (REJECT) are now reliably mapped to the correct dialog act entities. Previously these were missed or only partially triggered.

    • Several Hour entity misrecognition cases have been addressed, including false Hour annotations triggered by numeric ordinals (e.g. "one time", "two times") and incorrect value assignments for expressions like "all night and all morning" and "three o’clock this morning".

    • Improved recognition of card numbers provided as compound spoken numerals. Previously, such inputs were truncated to partial values due to incorrect numeral decomposition.

  • en-AU Universal deepNLU® xPack v 3.7.0

    • Improved recognition accuracy for ACCEPT, Agree, Alphanumeric, Amount, CardNumber, CONVENTIONAL, DIALOGACT, DayOfMonth, Exit, Hour, MonetaryAmount, Numeric, REJECT, SentimentDescriptor, TimeRelativeToNow, and YesNo entities.

    • The Numeric entity now returns all candidate interpretations of composite spoken numerals (e.g. "twenty nine" → 29, 20, 9) when the caller is interacting with Numeric or Alphanumeric miniApps.

    • The words "space" and "hyphen", when spoken during Alphanumeric dictation, are now filtered out. The resulting annotation remains continuous.

    • Phrases such as "it is", "it does" (ACCEPT) and "it is not", "it does not" (REJECT) are now reliably mapped to the correct dialog act entities. Previously these were missed or only partially triggered.

    • Several Hour entity misrecognition cases have been addressed, including false Hour annotations triggered by numeric ordinals (e.g. "one time", "two times") and incorrect value assignments for expressions like "all night and all morning" and "three o’clock this morning".

    • Improved recognition of card numbers provided as compound spoken numerals. Previously, such inputs were truncated to partial values due to incorrect numeral decomposition.

OCP xPacks 1.18.2

Released: June 2026

US1

US2

EU1

July 9, 2026

July 15, 2026

July 13, 2026

New OCP xPacks

  • nl-BE Universal deepNLU® xPack v3.0.0

  • nl-NL Universal deepNLU® xPack v3.0.0

Fixed OCP xPacks

  • en-US Universal deepNLU® xPack v3.17.1

    • Improved recognition accuracy for ACCEPT, Agree, Alphanumeric, CardNumber, CONVENTIONAL, DIALOGACT, Exit, Hour, Numeric, REJECT, SentimentDescriptor, and YesNo entities.

    • The Numeric entity now returns all candidate interpretations of composite spoken numerals (e.g. "twenty nine" → 29, 20, 9) when the caller is interacting with Numeric or Alphanumeric miniApps.

    • The Numeric miniApp now correctly interprets the spoken letter "oh" (or "o") as the digit 0.

    • Phrases such as "it is", "it does" (ACCEPT) and "it is not", "it does not" (REJECT) are now reliably mapped to the correct dialog act entities. Previously these were missed or only partially triggered.

    • Several Hour entity misrecognition cases have been addressed, including false Hour annotations triggered by numeric ordinals (e.g. "one time", "two times") and incorrect value assignments for expressions like "all night and all morning" and "three o’clock this morning".

    • Improved recognition of card numbers provided as compound spoken numerals. Previously, such inputs were truncated to partial values due to incorrect numeral decomposition.

    • Improved recognition of dates provided digit-by-digit (e.g. "one zero zero five one nine seven six" for date of birth), which previously resulted in no-match.

  • en-US Universal+ deepNLU® xPack v3.17.1

    • Improved recognition accuracy for ACCEPT, Agree, Alphanumeric, CardNumber, CONVENTIONAL, DIALOGACT, Exit, Hour, Numeric, REJECT, SentimentDescriptor, and YesNo entities.

    • The Numeric entity now returns all candidate interpretations of composite spoken numerals (e.g. "twenty nine" → 29, 20, 9) when the caller is interacting with Numeric or Alphanumeric miniApps.

    • The Numeric miniApp now correctly interprets the spoken letter "oh" (or "o") as the digit 0.

    • Phrases such as "it is", "it does" (ACCEPT) and "it is not", "it does not" (REJECT) are now reliably mapped to the correct dialog act entities. Previously these were missed or only partially triggered.

    • Several Hour entity misrecognition cases have been addressed, including false Hour annotations triggered by numeric ordinals (e.g. "one time", "two times") and incorrect value assignments for expressions like "all night and all morning" and "three o’clock this morning".

    • Improved recognition of card numbers provided as compound spoken numerals. Previously, such inputs were truncated to partial values due to incorrect numeral decomposition.

    • Improved recognition of dates provided digit-by-digit (e.g. "one zero zero five one nine seven six" for date of birth), which previously resulted in no-match.

  • es-US Universal deepNLU® xPack v3.10.3

    • Fixed missing Year entity extraction for Spanish date utterances. Year values spoken as part of a full date or in isolation were not captured; the date defaulted to the current year. Now resolved for both TEXT and SPEECH modes.

  • pt-BR Universal deepNLU® xPack v3.7.0

    • Improved recognition accuracy for DIALOGACT and CONVENTIONAL entities.

    • Improved recognition accuracy and hypothesis coverage for spoken numeric expressions.

  • pt-PT Universal deepNLU® xPack v3.14.0

    • Improved recognition accuracy for DIALOGACT and CONVENTIONAL entities.

    • Improved recognition accuracy and hypothesis coverage for spoken numeric expressions.

OCP xPacks 1.17.1

Released: May 2026

US1

US2

EU1

Rolled-forward

June 3, 2026

June 2, 2026

New OCP xPacks

  • pl-PL Universal deepNLU® xPack v3.0.0

Fixed OCP xPacks

  • en-GB Universal deepNLU® xPack v3.15.0

    • Improved recognition accuracy for Alphanumeric, Amount, DayOfMonth, DIALOGACT, Exit, Month, MonetaryAmount, UKPostcode, and Year entities.

    • Fixed false positive DIALOGACT=CLOSING triggers in "anything else" contexts. Utterances expressing a legitimate intent (e.g. "I want to finish this loan early") were incorrectly matched by closing logic due to ambiguous words like "finish".

    • Fixed Amount entity misparse where spoken disfluencies (e.g. "two two hundred sixty nine dollars") caused incorrect parsing to 2269.00 instead of 269.00. "Two two hundred" is not a natural English spoken form for 2200 - native speakers would say "twenty-two hundred". Rule constraints have been updated to prefer the higher-confidence match in such cases.

    • Fixed Date entity recognition for multiple spoken date formats. Patterns now correctly resolved include: compound day + month numeric spoken forms (e.g. "twentysecond oh seven", "twentyfourth zero eight"), day + month without year (e.g. "twentysixth oh four", "thirtyfirst ten"), and full dates with four-digit year (e.g. "twentyfour oh eight two thousand twentysix").

    • Fixed Alphanumeric and UKPostcode extraction for spoken sequences where zero appears as the middle digit of a three-digit group. This caused incorrect postcode parsing for callers spelling out digits (e.g. "I P twenty nine H D" could be read as either IP209HD or IP29HD).

  • en-GB Universal+ deepNLU® xPack v3.15.0

    • Improved recognition accuracy for Alphanumeric, Amount, DayOfMonth, DIALOGACT, Exit, Month, MonetaryAmount, UKPostcode, and Year entities.

    • Fixed false positive DIALOGACT=CLOSING triggers in "anything else" contexts. Utterances expressing a legitimate intent (e.g. "I want to finish this loan early") were incorrectly matched by closing logic due to ambiguous words like "finish".

    • Fixed Amount entity misparse where spoken disfluencies (e.g. "two two hundred sixty nine dollars") caused incorrect parsing to 2269.00 instead of 269.00. "Two two hundred" is not a natural English spoken form for 2200 - native speakers would say "twenty-two hundred". Rule constraints have been updated to prefer the higher-confidence match in such cases.

    • Fixed Date entity recognition for multiple spoken date formats. Patterns now correctly resolved include: compound day + month numeric spoken forms (e.g. "twentysecond oh seven", "twentyfourth zero eight"), day + month without year (e.g. "twentysixth oh four", "thirtyfirst ten"), and full dates with four-digit year (e.g. "twentyfour oh eight two thousand twentysix").

    • Fixed Alphanumeric and UKPostcode extraction for spoken sequences where zero appears as the middle digit of a three-digit group. This caused incorrect postcode parsing for callers spelling out digits (e.g. "I P twenty nine H D" could be read as either IP209HD or IP29HD).

  • en-US Universal deepNLU® xPack v3.16.0

    • Improved recognition accuracy for Amount, DIALOGACT, Exit, and MonetaryAmount entities.

    • Fixed false positive DIALOGACT=CLOSING triggers in "anything else" contexts. Utterances expressing a legitimate intent (e.g. "I want to finish this loan early") were incorrectly matched by closing logic due to ambiguous words like "finish".

    • Fixed Amount entity misparse where spoken disfluencies (e.g. "two two hundred sixty nine dollars") caused incorrect parsing to 2269.00 instead of 269.00. "Two two hundred" is not a natural English spoken form for 2200 - native speakers would say "twenty-two hundred". Rule constraints have been updated to prefer the higher-confidence match in such cases.

  • en-US Universal+ deepNLU® xPack v3.16.0

    • Improved recognition accuracy for Amount, DIALOGACT, Exit, and MonetaryAmount entities.

    • Fixed false positive DIALOGACT=CLOSING triggers in "anything else" contexts. Utterances expressing a legitimate intent (e.g. "I want to finish this loan early") were incorrectly matched by closing logic due to ambiguous words like "finish".

    • Fixed Amount entity misparse where spoken disfluencies (e.g. "two two hundred sixty nine dollars") caused incorrect parsing to 2269.00 instead of 269.00. "Two two hundred" is not a natural English spoken form for 2200 - native speakers would say "twenty-two hundred". Rule constraints have been updated to prefer the higher-confidence match in such cases.

  • es-US Universal deepNLU® xPack v3.10.2

    • Improved closing detection for "no" / "no gracias" at Intent_ReAsk (anything else) step.

  • es-US Universal+ deepNLU® xPack v3.10.2

    • Improved closing detection for "no" / "no gracias" at Intent_ReAsk (anything else) step.

  • pt-BR Universal deepNLU® xPack v3.6.0

    • Improved recognition accuracy for Alphanumeric and Numeric entities.

    • Fixed Numeric entity dropping the component in spoken digit sequences with "e" + cardinal.

  • pt-PT Universal deepNLU® xPack v3.13.0

    • Improved recognition accuracy for Alphanumeric and Numeric entities.

    • Fixed Numeric entity dropping the component in spoken digit sequences with "e" + cardinal.

  • ru-UA Banking deepNLU® xPack 4.3.0-no_intents

    • Improved dialog act recognition for:

      • agent-transfer requests

      • repeat requests

    • Reduced Yes/No miniApp misclassification where YesNo could interfere with REPEAT_REQUEST.

    • Fixed an issue where the Amount miniApp failed to correctly extract monetary values when the transcription had a grammatically incorrect accusative form of the thousand multiplier (e.g. сім тисячу гривень instead of the standard сім тисяч гривень). In such cases, the grammar was parsing the utterance as two separate amounts and returning the higher-confidence one, causing the system to confirm "7" instead of "7000".

  • ru-UA Universal deepNLU® xPack v3.8.0

    • Fixed an issue where the Amount miniApp failed to correctly extract monetary values when the transcription had a grammatically incorrect accusative form of the thousand multiplier (e.g. сім тисячу гривень instead of the standard сім тисяч гривень). In such cases, the grammar was parsing the utterance as two separate amounts and returning the higher-confidence one, causing the system to confirm "7" instead of "7000".

OCP xPacks 1.16.2

Released: May 2026

US1

US2

EU1

May 7, 2026

Rolled-forward

Rolled-forward

Fixed OCP xPacks

  • en-GB Universal deepNLU® xPack v3.14.2

    • Improved recognition accuracy for DayOfMonth and MonetaryAmount entities.

    • Date utterances in Day-Month word order (for example "twentysix oh four") are now correctly recognized and resolved to the expected date value, fixing a gap where only Month-Day order was supported.

    • Two-digit year tokens spoken as a single compound word (for example. "twentysix" → 2026) are now correctly handled in Day-Month-Year utterance patterns, consistent with the split form.

  • en-GB Universal+ deepNLU® xPack v3.14.2

    • Improved recognition accuracy for DayOfMonth and MonetaryAmount entities.

    • Date utterances in Day-Month word order (for example "twentysix oh four") are now correctly recognized and resolved to the expected date value, fixing a gap where only Month-Day order was supported.

    • Two-digit year tokens spoken as a single compound word (for example. "twentysix" → 2026) are now correctly handled in Day-Month-Year utterance patterns, consistent with the split form.

OCP xPacks 1.16.0

Released: April 2026

US1

US2

EU1

April 29, 2026

May 4, 2026

May 6, 2026

Fixed OCP xPacks

  • en-US Universal deepNLU® xPack v3.15.0

    • Improved detection of multiple consecutive 13-digit numeric-only tracking numbers (Cardinals) separated by a single space as distinct Alphanumeric entities in chat, preserving existing comma and slash separator behavior.

    • Resolved an Alphanumeric extraction issue where a preceding colon caused incomplete capture of tracking numbers.

  • en-US Universal+ deepNLU® xPack v3.15.0

    • Improved detection of multiple consecutive 13-digit numeric-only tracking numbers (Cardinals) separated by a single space as distinct Alphanumeric entities in chat, preserving existing comma and slash separator behavior.

    • Resolved an Alphanumeric extraction issue where a preceding colon caused incomplete capture of tracking numbers.

  • en-AU Universal deepNLU® xPack v3.6.0

    • Improved detection of multiple consecutive 13-digit numeric-only tracking numbers (Cardinals) separated by a single space as distinct Alphanumeric entities in chat, preserving existing comma and slash separator behavior.

    • Resolved an Alphanumeric extraction issue where a preceding colon caused incomplete capture of tracking numbers.

  • en-GB Universal deepNLU® xPack v3.14.0

    • Improved detection of multiple consecutive 13-digit numeric-only tracking numbers (Cardinals) separated by a single space as distinct Alphanumeric entities in chat, preserving existing comma and slash separator behavior.

    • Resolved an Alphanumeric extraction issue where a preceding colon caused incomplete capture of tracking numbers.

  • en-GB Universal+ deepNLU® xPack v3.14.0

    • Improved detection of multiple consecutive 13-digit numeric-only tracking numbers (Cardinals) separated by a single space as distinct Alphanumeric entities in chat, preserving existing comma and slash separator behavior.

    • Resolved an Alphanumeric extraction issue where a preceding colon caused incomplete capture of tracking numbers.

  • de-DE Universal deepNLU® xPack v3.17.0

    • Improved detection of DIALOGACT (value=NEW_TASK) in the Anything else step.

  • de-DE Universal+ deepNLU® xPack v3.17.0

    • Improved detection of DIALOGACT (value=NEW_TASK) in the Anything else step.

  • pt-BR Universal deepNLU® xPack v3.5.0

    • The Numeric logic has been improved to output multiple values for ambiguous spoken inputs (e.g., “oitocentos oito” can now correctly resolve to both 808 and 800 8 depending on context), improving accuracy for edge cases in Portuguese numeric recognition.

    • Hesitation markers occurring between parts of a numeric sequence no longer cause NLU to incorrectly split the span into separate entities. Numeric sequences interrupted by hesitations are now correctly recognized as a single continuous entity.

  • pt-PT Universal deepNLU® xPack v3.12.0

    • The Numeric logic has been improved to output multiple values for ambiguous spoken inputs (e.g., “oitocentos oito” can now correctly resolve to both 808 and 800 8 depending on context), improving accuracy for edge cases in Portuguese numeric recognition.

    • Hesitation markers occurring between parts of a numeric sequence no longer cause NLU to incorrectly split the span into separate entities. Numeric sequences interrupted by hesitations are now correctly recognized as a single continuous entity.

  • uk-UA Universal deepNLU® xPack v3.7.0

    • Improved dialog act recognition for agent-transfer requests and repeat requests.

    • Reduced Yes/No miniApp misclassification where YesNo could interfere with REPEAT_REQUEST.

  • uk-UA Universal+ deepNLU® xPack v3.7.0

    • Improved Ukrainian address recognition, with enhanced UALocationIndicator generation.

    • Updated Ukrainian administrative areas resource with additional entries.

    • Fixed Ukrainian location disambiguation to reduce false negatives when UACity and UAVillage overlap with UASettlement.

  • en-US Universal 2.0 deepNLU® xPack v2.6.0.nlu

  • en-US Universal+ 2.0 deepNLU® xPack v2.6.0.nlu

OCP xPacks 1.15.0

Released: March 2026

US1

US2

EU1

April 6, 2026

April 22, 2026

April 6, 2026

New OCP xPacks

  • uk-UA Universal+ deepNLU® xPack v3.6.0

    • Added support for location-related entity recognition including UAStreet, StreetNumber, and StreetName entities.

  • de-DE Universal+ deepNLU® xPack v3.16.0

    • Added support for location-related entity recognition including DEStreet, StreetNumber, and StreetName entities.

Fixed OCP xPacks

  • el-GR Banking 2.0 deepNLU® xPack v3.5.2

    • Enhanced recognition accuracy for ACCEPT, DIALOGACT, and YesNo entities.

  • en-US Banking 2.0 deepNLU® xPack v4.5.0

    • Enhanced recognition accuracy for Alphanumeric and CONVENTIONAL entities.

    • Improved REQUEST entity recognition with better detection of double-intent scenarios.

    • Resolved bugs for Alphanumeric entity.

  • pt-BR Banking 2.0 deepNLU® xPack v4.4.0-no_intents

    • Enhanced recognition accuracy for Numeric and Year entities.

  • pt-PT Banking 2.0 deepNLU® xPack v4.4.0-no_intents

    • Enhanced recognition accuracy for Numeric and Year entities.

  • el-GR Energy deepNLU® xPack v3.2.0

    • Introduced new public entities: StartDate and EndDate.

    • Enhanced date recognition with additional context for improved context-sensitive understanding.

    • Numeric entity is now multi-valued.

    • Enhanced recognition accuracy for ACCEPT, Alphanumeric, CONVENTIONAL, DIALOGACT, DayOfMonth, Hesitation, InfoRequest, Numeric, TimeRelativeToNow, YesNo, and Year entities.

    • Optimized code to ensure consistent NLU interpretation of identical utterances, regardless of the presence or absence of a comma.

    • Resolved recognition errors for ACCEPT, Alphanumeric, DIALOGACT, and Numeric entities.

  • el-GR Telecommunications deepNLU® xPack v3.4.2

    • Enhanced recognition accuracy for ACCEPT, DIALOGACT, and YesNo entities.

  • de-DE Universal deepNLU® xPack v3.16.0

    • Implemented comprehensive rule-based address recognition system with support for complex German addresses.

    • Introduced new residential and commercial address component entities:

    • Apartment and ApartmentNumber: Identifies apartment and unit information.

    • Floor and FloorNumber: Detects floor level information.

    • Enhanced DEPostalCode entity with improved contextual awareness to reduce false positive matches.

    • Expanded German street type variations, and address component terminology dictionaries.

    • Extended geographic coverage to include additional German regions such as Aichach-Friedberg, Alb-Donau-Kreis, Altmarkkreis, and related regional variations.

    • Integrated direction support (West, Nord, Süd, Ost) to improve address disambiguation accuracy.

    • Eliminated false positive postal code detections occurring when postal codes overlap with street numbers.

    • Enhanced processing of compound location names such as Schleswig-Holstein.

    • Refined LocationIndicator filtering to prevent temporal keywords from being incorrectly classified as street names.

  • el-GR Universal deepNLU® xPack v3.10.3

    • Enhanced recognition accuracy for ACCEPT, DIALOGACT, and YesNo entities.

  • en-AU Universal deepNLU® xPack v3.5.0

    • Enhanced recognition accuracy for Alphanumeric and CONVENTIONAL entities.

    • Resolved bugs for Alphanumeric entity.

  • en-GB Universal deepNLU® xPack v3.13.0

    • Enhanced recognition accuracy for Alphanumeric, CONVENTIONAL, and UKPostcode entities.

    • Resolved bugs for Alphanumeric entity.

  • en-US Universal deepNLU® xPack v3.14.0

    • Enhanced recognition accuracy for Alphanumeric and CONVENTIONAL entities.

    • Resolved bugs for Alphanumeric entity.

  • pt-BR Universal deepNLU® xPack v3.4.0

    • Enhanced recognition accuracy for Numeric and Year entities.

  • pt-PT Universal deepNLU® xPack v3.11.0

    • Enhanced recognition accuracy for Numeric and Year entities.

  • en-GB Universal+ deepNLU® xPack v3.13.0

    • The new en-GB Universal+ deepNLU® xPack v3.13.0 incorporates all features and updates from the en-GB Universal deepNLU® xPack v3.13.0 release, in addition to its own address recognition functionality.

  • en-US Universal+ deepNLU® xPack v3.14.0

    • The new en-US Universal+ deepNLU® xPack v3.14.0 incorporates all features and updates from the en-US Universal deepNLU® xPack v3.14.0 release, in addition to its own address recognition functionality.

OCP xPacks v1.14.1

Released: February 2026

US1

US2

EU1

March 12, 2026

Rolled-forward

March 11, 2026

New OCP xPacks

  • sr-RS Universal deepNLU® xPack v3.2.0

Updated OCP xPacks

  • el-GR Banking deepNLU® xPack v3.5.0

    • New public entities: StartDate and EndDate.

    • Added new context to enhance the context-sensitive understanding of dates.

    • Numeric entity is now multi-valued and can capture multiple values.

    • Tuning for recognition of the following entities: ACCEPT, Alphanumeric, CONVENTIONAL, DIALOGACT, DayOfMonth, Hesitation, InfoRequest, Numeric, TimeRelativeToNow, and Year.

    • Optimized code for consistent NLU interpretation for identical utterances, regardless of the presence or absence of a comma.

    • Fixed bugs in recognition of ACCEPT, Alphanumeric, DIALOGACT and Numeric.

  • el-GR Telco deepNLU® xPack v3.4.0

    • New public entities: StartDate and EndDate.

    • Added new context to enhance the context-sensitive understanding of dates.

    • Numeric entity is now multi-valued and can capture multiple values.

    • Tuning for recognition of the following entities: ACCEPT, Alphanumeric, CONVENTIONAL, DIALOGACT, DayOfMonth, Hesitation, InfoRequest, Numeric, TimeRelativeToNow, and Year.

    • Optimized code for consistent NLU interpretation for identical utterances, regardless of the presence or absence of a comma.

    • Fixed bugs in recognition of ACCEPT, Alphanumeric, DIALOGACT and Numeric.

  • el-GR Universal deepNLU® xPack v3.10.2

    • Tuning for recognition of the following entity: DIALOGACT.

  • en-AU Universal deepNLU® xPack v3.4.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, Amount, DIALOGACT, MonetaryAmount, MonetaryCurrency, REJECT, and SentimentDescriptor.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

  • en-GB Universal deepNLU® xPack 3.12.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, Amount, DIALOGACT, MonetaryAmount, MonetaryCurrency, REJECT, and SentimentDescriptor.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

  • en-GB Universal+ deepNLU® xPack 3.12.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, Amount, DIALOGACT, MonetaryAmount, MonetaryCurrency, REJECT, and SentimentDescriptor.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

  • en-US Banking deepNLU® xPack v4.4.2

    • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, Alpha, Alphanumeric, Amount, CONVENTIONAL, CardNumber, DayOfMonth, DayPeriod, DIALOGACT, Hour, Modifier, MonetaryAmount, MonetaryCurrency, Month, REJECT, SentimentDescriptor, Text, and Year.

    • Enhanced Phonetic Alphabet recognition.

    • Improved NLU interpretation to ensure identical user inputs are understood consistently, resolving a potential issue where a comma could lead to different results.

    • Cleaned up dictionaries by removing duplicate tokens.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

    • Tuning in the recognition of the following intents: Card-Payment_Declined, Card-Payment_Issues.

  • en-US Universal deepNLU® xPack v3.13.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, Amount, DayOfMonth, DIALOGACT, MonetaryAmount, MonetaryCurrency, REJECT, and SentimentDescriptor.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

  • en-US Universal+ deepNLU® xPack v3.13.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, Amount, DayOfMonth, DIALOGACT, MonetaryAmount, MonetaryCurrency, REJECT, and SentimentDescriptor.

    • The SentimentDescriptor entity now populates its value directly from the sentiment polarity ('negative' or 'positive'). Previously, the value remained 'null' while polarity was tracked separately; it now explicitly outputs the detected sentiment.

  • pt-BR Banking deepNLU® xPack v4.3.0-no_intents

    • Improved recognition accuracy for the following entities: ACCEPT, DIALOGACT.

  • pt-BR Universal deepNLU® xPack v3.3.0

    • Improved recognition accuracy for the following entities: ACCEPT, DIALOGACT.

  • pt-PT Banking deepNLU® xPack v4.3.0-no_intents

    • Improved recognition accuracy for the following entities: ACCEPT, DIALOGACT.

  • pt-PT Universal deepNLU® xPack v3.10.0

    • Improved recognition accuracy for the following entities: ACCEPT, DIALOGACT.

  • ru-UA Banking deepNLU® xPack v4.2.0-no_intents

    • New public entities: BuildingPart, UASettlement, UAVillage, UALocationIndicator, and UAStreet.

    • Tuning for recognition of the following entities: DIALOGACT, StreetType, REJECT, Hour, UACity

    • New Ukrainian address recognition logic with dedicated blocks for Apartment, ApartmentNumber, BuildingPart, BuildingUnit, BuildingUnitNumber, Building, BuildingNumber, Floor, FloorNumber, and UAZipCode.

    • New context-aware tag blocks for isolated entity elicitation: UAApartmentNumber, UAPOBoxNumber, UABuildingNumber, and UABuildingUnitNumber.

    • New UALocationIndicator entity combining UARegion + UACity/UAVillage/UASettlement for structured ASR disambiguation.

    • Restructured location dictionaries with bilingual (Ukrainian + Russian) resource files.

    • Improved NLU interpretation to ensure identical user inputs are understood consistently, resolving a potential issue where a comma could lead to different results.

    • A new NLU context tag, anythingElse, has been added.

  • ru-UA Universal deepNLU® xPack v3.6.0

    • New public entities: BuildingPart, UASettlement, UAVillage, UALocationIndicator, and UAStreet.

    • Tuning for recognition of the following entities: DIALOGACT, StreetType, REJECT, Hour, UACity

    • New Ukrainian address recognition logic with dedicated blocks for Apartment, ApartmentNumber, BuildingPart, BuildingUnit, BuildingUnitNumber, Building, BuildingNumber, Floor, FloorNumber, and UAZipCode.

    • New context-aware tag blocks for isolated entity elicitation: UAApartmentNumber, UAPOBoxNumber, UABuildingNumber, and UABuildingUnitNumber.

    • New UALocationIndicator entity combining UARegion + UACity/UAVillage/UASettlement for structured ASR disambiguation.

    • Restructured location dictionaries with bilingual (Ukrainian + Russian) resource files.

    • Improved NLU interpretation to ensure identical user inputs are understood consistently, resolving a potential issue where a comma could lead to different results.

    • A new NLU context tag, anythingElse, has been added.

  • en-US Universal 2.0 deepNLU® xPack v2.5.0

  • en-US Universal 2.0+ deepNLU® xPack v2.5.0

OCP xPacks v1.13.0

Released: January 2026

US1

US2

EU1

February 10, 2026

Rolled-forward

February 11, 2026

New OCP xPacks

Updated OCP xPacks

  • pt-BR Banking2.0 deepNLU® xPack v4.2.0-no intents

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • pt-PT Banking2.0 deepNLU® xPack v4.2.0-no intents

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • en-US Universal 2.0+ deepNLU® xPack v2.4.0

  • en-US Universal 2.0 deepNLU® xPack v2.4.0

  • en-GB Universal deepNLU® xPack v3.11.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • en-GB Universal+ deepNLU® xPack v3.11.0

    • The new en-GB Universal+ deepNLU® xPack v3.11.0 incorporates all features and updates from the en-GB Universal deepNLU® xPack v3.11.0 release, in addition to its own address recognition functionality.

  • en-US Universal deepNLU® xPack v3.12.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • en-US Universal+ deepNLU® xPack v3.12.0

    • The new en-US Universal+ deepNLU® xPack v3.12.0 incorporates all features and updates from the en-US Universal deepNLU® xPack v3.12.0 release, in addition to its own address recognition functionality.

    • Improved recognition accuracy for the following entity: USCity.

  • es-US Universal deepNLU® xPack v3.10.0

    • Improved recognition accuracy for the following entities: DayOfMonth, Month, and Year.

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

  • es-US Universal+ deepNLU® xPack v3.10.0

    • The new es-US Universal+ deepNLU® xPack v3.10.0 incorporates all features and updates from the es-US Universal deepNLU® xPack v3.10.0 release, in addition to its own address recognition functionality.

  • en-AU Universal deepNLU® xPack v3.3.0

    • Improved recognition accuracy for the following entities: Alphanumeric, AGENT_REQUEST, DIALOGACT, Month, TimeRelativeToNow, Hour, and Year.

    • Cleaned up dictionaries by removing duplicate tokens.

  • es-ES Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entities: DayOfMonth, Month, and Year.

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

  • fr-CA Universal deepNLU® xPack v3.10.0

    • Improved recognition accuracy for the following entities: DIALOGACT and CONVENTIONAL.

    • Optimized code to improve overall performance.

  • fr-FR Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entities: DIALOGACT and CONVENTIONAL.

    • Optimized code to improve overall performance.

  • pt-BR Universal deepNLU® xPack v3.2.0

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

  • pt-PT Universal deepNLU® xPack v3.9.0

    • Improved recognition accuracy for the following entity: DIALOGACT.

    • Optimized code to improve overall performance.

OCP xPacks v1.11.0

Released: November 2025

US1

US2

EU1

December 8, 2025

February 10, 2026

December 16, 2025

New OCP xPacks

  • fr-FR Universal deepNLU® xPack v3.1.0

Updated OCP xPacks

  • en-US Universal 2.0 deepNLU® xPack v2.3.2

  • en-US Universal 2.0+ deepNLU® xPack v2.3.2

  • el-GR Universal deepNLU® xPack v3.10.0

    • Tuning and bug fixing for recognition of the following entities: Year, DayOfMonth.

    • Optimized code for consistent NLU interpretation for identical utterances, regardless of the presence or absence of a comma.

  • en-GB Universal deepNLU® xPack v3.10.2

    • Tuning and bug fixing for recognition of the following entities: DIALOGACT, CardNumber, and Text

    • Improved NLU interpretation to ensure identical user inputs are understood consistently, resolving a potential issue where a comma could lead to different results

  • en-GB Universal+ deepNLU® xPack v3.10.2

    • The new en-GB Universal+ deepNLU® xPack v3.10.2 incorporates all features and updates from the en-GB Universal deepNLU® xPack v3.10.2 release, in addition to its own address recognition functionality.

  • en-US Universal deepNLU® xPack v3.11.2

    • Tuning and bug fixing for recognition of the following entities: DIALOGACT, CardNumber, and Text.

    • Improved NLU interpretation to ensure identical user inputs are understood consistently, resolving a potential issue where a comma could lead to different results

  • en-US Universal+ deepNLU® xPack v3.11.2

    • The new en-US Universal+ deepNLU® xPack v3.11.2 incorporates all features and updates from the en-US Universal deepNLU® xPack v3.11.2 release, in addition to its own address recognition functionality.

  • fr-CA Universal deepNLU® xPack v3.9.0

    • Tuning and bug fixing for recognition of the following entities: ACCEPT, Agree, Alphanumeric, CONVENTIONAL, DayOfMonth, DIALOGACT, EndDate, Exit, MonetaryAmount, PoliteIndex, TimeRelativeToNow, StartDate, Text, and Year.

OCP xPacks v1.10.0

Released: October 2025

US1

US2

EU1

October 29, 2025

Rolled-forward

October 29, 2025

Updated

  • de-DE Universal deepNLU® xPack v3.15.0

    • Finetuning the recognition of the entity _AGENT_REQUEST

    • Fixed bugs for recognition of entity AGENT_REQUEST

  • el-GR Universal deepNLU® xPack v3.9.0

    • Tuning for recognition of the following entities: DayOfMonth.

  • en-GB Universal deepNLU® xPack v3.10.0

    • Tuning for recognition of the following entities: Alpha, Alphanumeric, Amount, MonetaryAmount

    • Enhanced Phonetic Alphabet recognition

  • en-US Universal deepNLU® xPack v3.11.0

    • Tuning and bug fixing for recognition of the following entities: Alpha, Alphanumeric, Amount, MonetaryAmount

    • Enhanced Phonetic Alphabet recognition

  • es-ES Universal deepNLU® xPack v3.1.0

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, cuarenta-y-cinco)

    • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, CONVENTIONAL, Cardinal, Country, DIALOGACT, Else, REPEAT_REQUEST, TimeRelativeToNow, and Year.

  • es-US Universal deepNLU® xPack v3.9.0

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, cuarenta-y-cinco).

    • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, Alphanumeric, CONVENTIONAL, Cardinal, Country, DIALOGACT, DayOfMonth, Direction, Disagree, Else, MonetaryAmount, MonetaryCurrency, REPEAT_REQUEST, Text, TimeRelativeToNow, Year, and Location-related entities

  • fr-CA Universal deepNLU® xPack v3.8.0

    • Tuning and bug fixing for recognition of the following entities: Alphanumeric, AmountUnit, Exists, MonetaryAmount, and MonetaryCurrency.

    • Fixed bugs in recognition of Alphanumeric

  • pt-BR Banking deepNLU® xPack v4.1.0-no_intents

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, quarenta-e-dois).

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

    • Fixed an issue where a comma in the utterance would cause the end-of-call recognition to fail

  • pt-BR Universal deepNLU® xPack v3.1.0

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, quarenta-e-dois).

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

    • Fixed an issue where a comma in the utterance would cause the end-of-call recognition to fail

  • pt-PT Banking deepNLU® xPack v4.1.0-no_intents

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, quarenta-e-dois).

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

    • Fixed an issue where a comma in the utterance would cause the end-of-call recognition to fail

  • pt-PT Universal deepNLU® xPack v3.8.0

    • Enhanced number recognition to correctly interpret hyphenated cardinal numbers in the 31-99 range (for example, quarenta-e-dois).

    • Resolved an NLU inconsistency where identical utterances had different interpretations based on the presence or absence of a comma.

    • Fixed an issue where a comma in the utterance would cause the end-of-call recognition to fail

OCP xPacks v1.8.0

Released: August 2025

US1

US2

EU1

August 25, 2025

September 3, 2025

September 2, 2025

Updated xPacks

  • en-US Banking 2.0 xPack v4.3.2

    • Tuning and bug fixing for recognition of the following entities: AGENT_REQUEST, Alpha, Alphanumeric, CONVENTIONAL, Letter_Group, StreetNumber, Text, TimeRelativeToNow, and USStreet

  • pt-BR Banking 2.0 xPack v4.0.2

    • Tuning for recognition of the Alphanumeric entity.

  • pt-PT Banking 2.0 xPack v4.0.3

    • Tuning for recognition of the Alphanumeric entity.

  • el-GR Universal xPack v3.8.2

    • Numeric entity is now multi-valued and can capture multiple values.

    • Tuning for recognition of the following entities: CONVENTIONAL, DIALOGACT, InfoRequest and Numeric.

  • en-US Universal xPack v3.10.7

    • Tuning and bug fixing for recognition of the following entities: Alpha, Alphanumeric, Letter_Group, StreetNumber, and USStreet

  • pt-BR Universal xPack v3.0.2

    • Tuning for recognition of the Alphanumeric entity.

  • pt-PT Universal xPack v3.7.3

    • Tuning for recognition of the Alphanumeric entity.

OCP xPacks v1.7.0

Released: July 2025

US1

US2

EU1

July 30, 2025

August 11, 2025

August 7, 2025

Added

  • pt-BR Banking 2.0 NLU xPack v4.0.0

  • pt-BR Universal NLU xPack v3.0.0

Fixed

  • pt-PT Banking 2.0 NLU v4.0.2

  • pt-PT Universal NLU v3.7.2

  • en-US Energy NLU v3.2.0

  • es-US Banking 2.0 NLU v4.1.0

  • es-US Universal NLU v3.7.0

  • en-US Banking 2.0 NLU v4.3.0

  • en-GB Universal NLU v3.8.2

  • fr-CA Universal NLU v3.7.2

  • de-DE Universal NLU v3.13.1

  • en-AU Universal NLU v3.1.0

  • en-US Universal NLU v3.10.6

OCP xPacks v1.6.0

Released: June 2025

US1

US2

EU1

Rolled-forward

Rolled-forward

Rolled-forward

  • en-AU Universal NLU xPack v3.1.0

  • en-GB Universal NLU xPack v3.8.2

  • en-GB Universal NLU xPack v3.8.2-Addresses

  • en-US Universal NLU xPack v3.10.5

  • en-US Banking NLU xPack v4.3.0

  • en-US Energy NLU xPack v3.2.0

OCP xPacks 1.4.0

Released: April 2025

US1

US2

EU1

Rolled-forward

Rolled-forward

Rolled-forward

Added

  • pt-PT Universal

  • pt-PT Banking 2.0

  • en-GB Universal with Names support and fixes

  • el-GR Universal with date range support

Updated

  • en-US Universal fixes

  • Date range in de-DE Universal

  • en-US Banking2

OCP xPacks v1.3.0

Released: March 2025

US1

US2

EU1

Rolled-forward

Rolled-forward

Rolled-forward

Added

  • fr-CA Universal

  • en-GB Universal

  • en-US Universal

  • ru-UA Banking

  • ru-UA Universal