Copilot Release Notes

The following sections list every released version of Copilot, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

Copilot 1.20.0

Released: November 2026

Improvements

• Platform upgrade — The Copilot interface moves to a newer UI framework, which keeps it secure and up to date. There are no visible changes.

This release includes security updates.

Copilot 1.19.0

Released: October 2026

New Features

• Chat command menu — In the Copilot chat composer, typing / now opens a searchable list of available commands that you can move through with the keyboard, so you can find and run commands without memorising them.

Improvements

• Full conversation reset with /clear — In Copilot chat, /clear now resets the whole conversation, both on screen and in the session behind it, so the next message starts as a brand-new chat.

• Accurate context indicator — The token ring in the chat header now shows how much of the model's context window is currently in use, with warnings at 90% and 100%. Billed usage is shown separately, so you can tell when a long conversation is about to lose earlier context.

• Tabbed Test Panel — The Test Panel now has separate Chat, Voice and Phone tabs, and each session stays connected while you switch between them, so you no longer lose a test in progress.

Copilot 1.18.0

Released: October 2026

• Copy the session ID from Onboarding: Copy it from the conversation panel so you can share or look up that chat without opening the floating widget.

Copilot 1.17.0

Released: September 2026

• Long replies stay where you are reading instead of jumping you to the bottom of the message.

• Tables in chat render as real tables instead of a wall of text.

• On Onboarding, the phone number you attach is marked as selected so you can see it took.

• You can finish an in-flow Concierge in Copilot (welcome greeting, routes, and dialog behaviour) without opening Orchestrator to fill those fields.

• An agent created in Copilot is wired onto the canvas by its id, so a guessed name can no longer point at an agent that does not exist.

Copilot 1.16.0

Released: September 2026

• The floating Copilot widget is hidden while you are in Onboarding, so it no longer sits on top of that flow.

• Uploading a file that is too large now shows a clear size-limit message instead of failing silently.

• A search bar on the chat applications dropdown.

• File uploads are malware-scanned before they are processed.

Copilot 1.15.0

Released: August 2026

Improvements

• The group you choose in Settings is now the group used for new conversations.

• Your selected group stays selected after a conversation starts.

• Scrolling on the Copilot home and onboarding screens works correctly with long conversations, and embedded layouts resize properly.

• Administration errors now show the specific reason returned by the service, and Self Learning setup operations are handled by the dedicated Self Learning service.

• Platform maintenance: health checks report the running version and database upgrades are more resilient. No new end-user chat capability in this release.

Copilot 1.14.0

Released: August 2026

New Features

• Playbook Test Coverage - The Self-Learning Testing view now shows how much of a playbook is covered by tests, and where the gaps are. You can see at a glance which policies, entities, and identity items still need scenarios before you ship.

Improvements

• More Reliable Large Knowledge Base Publishing - Large knowledge bases publish more reliably during Self-Learning deploy. Publishing is paced so the platform gateway is less likely to time out, and deploy waits longer for ingestion to finish before publish starts. Deploy progress stays on screen for longer jobs instead of closing after about a minute or after a brief idle poll.

• Clearer Chat History Errors - If Copilot cannot restore a previous conversation, you now get a specific error instead of a generic failure, so it is clearer what went wrong.

Fixes

• Complete Group Reset Cleanup - Resetting a group now removes the stored files that reset actually wrote, so leftover data does not linger after a reset.

Copilot 1.13.0

Released: August 2026

New Features

• Fork Chat Sessions - You can now fork an existing Copilot chat into a new session. Explore a different path without losing the original conversation, and keep working from a clean branch of the same history.

• Richer Agent-Proven Workflow Review - Agent-proven recipes now show the conversation alongside each desktop step, and explain in plain language why a detected recipe is not yet ready to replay.

• Default Omilia Voice for New Self-Learning Agents - Newly created Self-Learning applications are configured with an Omilia Global TTS voice by default, so first voice tests sound polished without extra TTS setup.

• Simpler RingCX Connection - RingCX project setup now accepts an account ID, with a more reliable authorization flow and clearer success or error feedback in the connection popup.

Improvements

• Smoother Voice Test Waiting States - Pending indicators in Self-Learning voice mode fade in with light motion, so short waits feel less abrupt during testing.

• More Reliable Knowledge Base Answers - Concierge agents are less likely to refuse in-scope FAQ questions when the knowledge base covers a broad set of topics, so callers are routed to the right knowledge more consistently.

• Faster Call Ingestion - Call assessment during ingestion runs more efficiently under load, so new conversation data is ready sooner.

• More Reliable Large Knowledge Base Publishing - Large knowledge bases now publish in smaller steps with clearer progress during Self-Learning deploy, reducing timeouts on bigger projects.

Fixes

• Stronger Privacy in Call Assessment - Pre-redaction personal data is no longer retained in call assessment storage.

• Reliable Agent Assist Navigation - Opening Agent Assist now takes you to the correct destination again.

• Cleaner Agent Loading Experience - Agents that already have content no longer flash the first-time ingestion animation.

• More Stable Concurrent Updates - Background processing and UI edits are less likely to overwrite each other when they run at the same time.

• This release includes security updates.

Copilot 1.12.0

Released: August 2026

New Features

• Session pinning, renaming, deletion & search in Copilot Widget - Manage your chat history more easily: pin important conversations, rename sessions, remove ones you no longer need, and search across chat titles to find a conversation fast.

• Self-Learning Dashboard

Improvements

• More reliable chat history and onboarding journey.

• Smoother user management.

• Clearer tool configuration guidance - The tool configuration screen now highlights proven workflow patterns to help you set up agent tools faster.

• Better Knowledge Base uploads - FAQ documents are now grouped more clearly, and uploading a partial batch of FAQs is smoother.

• Improved persona setup - The persona editor now pre-fills detected persona details, reducing manual setup.

Copilot 1.11.0

Released: July 2026

New Features

• New Self-Learning UI - New Self-Learning MFE surfaced in Copilot, giving users a dedicated interface for the Agentic Self-Learning capability.

Improvements

• Copilot-Server - Server-side updates to support the new Self-Learning UI.

Copilot 1.10.0

Released: July 2026

New Features

• Create Concierge-in-Flow Node from Chat - You can now ask Copilot to add a Concierge-in-flow node directly to your OCP® flow, without leaving the chat interface. Describe the node you need in plain language, Copilot creates and wires it into your flow on your behalf, saving you the manual steps of navigating the canvas and configuring the node yourself.

• Create QnA Agent from Chat - Copilot can now create a fully configured QnA agent on your behalf, directly from a conversation. Describe your use case, provide a knowledge base source, and Copilot sets up the agent for you, eliminating the need to navigate the agent builder UI manually.

Improvements

• Tool Usage Analytics in the Admin Page - The Copilot admin page now displays how often each tool has been called and which agent invoked it, giving administrators clear visibility into how Copilot capabilities are being used across their deployment.

Copilot 1.9.1

Released: June 2026

New Features

• NLU Specialist Agent - Copilot now includes a dedicated NLU Specialist. When NLU-related tasks are needed, the main assistant seamlessly hands off to the specialist, which can manage models, handle training and deployment, run evaluations, and test intent recognition, then returns control when done. No context-switching for the user.

• Onboarding Agent (US1 Landing Page) - New users can now create their first Conversational AI application through a guided chat session inside Copilot. The agent collects high-level requirements, builds and configures the application, and immediately opens a live test panel, all in one flow. Sessions are saved and can be resumed at any time.

• Conversation History & Session Resume - Copilot now shows a list of past chat sessions. Users can scroll back through previous conversations and resume any of them from where they left off, without losing context.

For more information go to OCP® CoPilot.