Workforce AI Release Notes

The following sections list every released version of Workforce AI, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

Workforce AI 2.6.0

Released: September 2026

Enhanced Upload Experience

You can now upload recordings with greater confidence using our new resumable upload system. If your connection is interrupted, you can pick up right where you left off. The new interface shows you the progress of every single file, lets you retry individual failures, and alerts you if you try to upload a duplicate.

Batch Visibility

You can now view the contents and metadata of your batches as soon as they are uploaded, making it easier to verify your data before processing begins.

Reliability Improvements

We have added the ability to re-run audio upload jobs that failed, ensuring that your data processing is not stalled by temporary issues.

Security and Privacy

We have strengthened our data handling to ensure your call transcripts and prompts are never stored in system logs. Additionally, we have implemented industry-standard security headers and more secure file handling to keep your data safe.

Bug Fixes

• Fixed an issue where interrupted uploads required a full restart.

• Improved the accuracy of duplicate file detection during the upload process.

Workforce AI 2.5.6

Released: August 2026

Project-Based Workspace

• Workforce AI now organizes your work into Projects. Each project has its own categories, assessments, results, and settings, making it easy to run separate QA programs by skill, language, client, or business unit. Navigate between Categories, Assessments, and Settings using the new tabbed project view.

Quality Dashboard & Analytics

• A comprehensive results dashboard is now available for each assessment. View aggregate KPIs, per-agent leaderboards, category breakdowns, and trend charts at a glance. Drill down through multiple detail levels, from overall performance to individual agent and category breakdowns, using the new multi-level dashboard views and agent detail drawer.

Heatmap Visualization

• A new interactive heatmap provides at-a-glance performance patterns across agents, categories, and time periods.

Improved Category Management

• 15 new evaluation templates (7 binary, 8 scored) replace the previous set, covering more use cases out of the box.

• Add result explanations to your categories, describe what Pass/Fail means or what each score (1–5) represents, to improve LLM classification accuracy.

• Scored (1–5) categories can now be selected when creating assessments.

• Category and assessment names are now unique per project, so you can reuse names across different projects.

• Category names are validated for allowed characters.

Assessment Enhancements

• Enable sentiment analysis and summarization directly when creating an assessment.

• Assessment status is now more precise: "Stopped" is clearly distinct from "Completed", and paused assessments can be resumed.

Upload & Batch Management Redesign

• Name your batches at upload time for easy identification and filtering.

• The upload form is now organized into clear steps with inline filename rules, live file summary (count, size, duration, date range), and per-file review before submitting.

• The batches list features a card-based layout with visual status indicators and expandable inline details.

Navigation & UI Improvements

• Breadcrumb navigation is now available on every page, so you always know where you are and can navigate back up the hierarchy.

• Updated modals, drawers, input fields, and data tables for a more consistent experience across the platform.

Bug Fixes

• Project list now refreshes immediately after creating a new project.

• Archived assessments are no longer shown in the project assessments list.

• Resolved dialog processing failures related to v2 scripts and token expiration.