Redaction Service Release Notes

The following sections list every released version of Redaction Service, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

Redaction Service 0.4.0

Released: August 2026

Fixes

• Reliable Handling of Unprocessable Call Recordings - Recordings that previously became stuck during automated processing, including very short audio clips, are now handled correctly so they no longer go missing from your exports.

• Expanded PII Redaction Coverage - Redaction configurations now accept routing numbers and service codes as protected fields, previously rejected with an error, giving you more control over the sensitive information your recordings redact.

• Consistent Number Formatting in Spanish Transcripts - Numbers in Spanish-language transcripts are now written out in words, matching the format already used for English, so transcripts read consistently across languages.

• Complete Audio Transcription Coverage - Transcripts generated from recorded calls no longer drop segments of the audio, ensuring the full conversation is captured accurately.

• Consistent PCI and PII Redaction Behavior - Redaction settings for payment card and personal information now behave consistently with what the configuration screen describes, so turning PCI or PII redaction on or off reliably applies the expected protection.

Redaction Service 0.3.0

Released: June 2026

New Features

• Automatic Language Detection for Redaction - The redaction service now automatically identifies the language of a transcription before processing it, enabling accurate redaction across multilingual call centers without manual configuration. When language detection is enabled, the detected language is also returned to you in the API response, so downstream systems always know which language was recognized.

• Direct Redaction Configuration per Request - You can now pass redaction settings directly when submitting audio for redaction, bypassing the need for a pre-configured group profile. This lets authorized users run redaction jobs on demand with custom parameters, accelerating testing, integration, and ad-hoc processing workflows.

• Spoken Number Normalization Before Redaction - The redaction engine can now convert spoken numbers in transcriptions (for example, "one two three four") into their digit form before scanning for sensitive terms, improving detection accuracy for account numbers, card numbers, and similar PII spoken aloud.

Fixes

• Reliable Request Handling Under High Load - Redaction requests no longer queue up multiple times when the transcription backend is slow to respond, preventing queue overflow and ensuring requests are processed correctly even during periods of high traffic.

Redaction Service 0.2.2

Released: June 2026

New Features

• Cancellation of Pending Batch Transcription Jobs - You can now cancel a batch transcription job that is still pending, giving you control over long-running or unwanted jobs without waiting for them to complete or time out.

• Redaction Status in API Response - The redaction API now returns a clear indicator of whether audio was actually modified. When no sensitive data is detected and the file is left unchanged, you can skip downloading the redacted audio and continue using the original, reducing unnecessary data transfer. For single-call integrations, a new streamlined response option returns either the redacted audio or a compact confirmation, all in one request.

Improvements

• Faster Processing When Redaction Is Disabled - When redaction is turned off for a group, audio is now returned immediately without running the transcription step, reducing latency and processing overhead.

• Improved Transcription Accuracy for Sensitive Data - Recognition accuracy for alphanumeric PCI and PII entities, such as credit card numbers, CVVs, and account identifiers has been improved, reducing transcription errors for sensitive financial data.

• Personal Access Token support and enhanced background authentication to manage user permissions more efficiently, keeping your data secure and accessible only to authorized users.

Fixes

• Consistent and Accurate Error Responses - Error messages returned by the API now consistently describe what went wrong, replacing generic service-level titles with clear, actionable descriptions. Async redaction jobs are now reliably retrievable after submission, resolving intermittent cases where a submitted job could not be found on follow-up requests. Unknown response format values are now correctly rejected with a validation error instead of silently falling back to a default.

Redaction Service 0.1.0

Released: May 2026

Currently the Redaction Service is configurable and accessible only through our support portal. This Service is configured as part of whole call recording enablement, or application configuration.

As part of the Whole Call Recording integration, to capture sensitive terms within OCP, we include edge cases not configured in the miniApp.

This covers Whole Call Recording, Agent Assist, and Agentic Applications.

Supported Capabilities

• PCI Sensitive Terms

• PII Sensitive Terms (Specific List of Supported Entities)

• Specific Term List (As per client configuration)

Identification Numbers

• Social Security Number (SSN)

• Canada Social Insurance Number (SIN)

• Driver's License Number

• State ID Number

• Passport Number

• Adoption Taxpayer Identification Number (ATIN)

• Preparer Tax Identification Number (PTIN)

• Unique Identification Number (Aadhaar)

• Military ID

• Special Tax Identification Number (NITE)

• Tax Identification Code (TIN)

• Individual Taxpayer Identification Number (ITIN)

• Vehicle Identification Number (VIN)

• License Plate Number

Financial & Payment Data

• Primary Account Number (PAN) for Debit and Credit Cards

• Bank Account Number

• Last 4 digits of Bank Account Number

• International Bank Account Number (IBAN)

• 4-digit PIN

• 3 or 4-digit CVV

• Card Expiration Date

Personal Attributes & Demographics

• First Name

• Surname

• Date of Birth (DOB)

• Death Date

• Last 4 digits of SSN

Contact & Digital Identifiers

• Address

• Zip Code

• Phone/Fax number

• E-mail

• Username

• Password

• IP address

Explicitly Term List as defined by the customer

As defined by the customer