AGI Connector Release Notes

The following sections list every released version of AGI Connector, newest first. Each section comes from the monthly OCP® Release Notes page named in its Released line.

AGI Connector 4.25.0

Released: October 2026

Features

• Per-Error-Type Control for Recording Errors - Each recording group can now choose separately whether a failed recording start, mute or un-mute interrupts the call. The setting is in the Whole Call Recording configuration in Integrations and requires Integration Configurations 1.15.0. Existing groups keep their current behaviour. If mute failures are ignored, the recording may contain audio meant to be masked.

• Call Rejection When DiaManT Is Unavailable (opt-in) - When enabled, a call that DiaManT cannot serve is rejected before it is answered, so the carrier can route it elsewhere instead of the caller hearing silence. Off by default.

• Whole Call Recording for Genesys Cloud - Calls that arrive through the Genesys Cloud integration are now recorded when Whole Call Recording is enabled for the application group. Until now these calls were never recorded.

Fixes

• Better Handling of Authentication Outages - When the authentication service is down, the connector no longer sends invalid credentials or holds live calls on repeated retries, and recovers as soon as the service is back.

AGI Connector 4.24.0

Released: September 2026

New Features

• Call State Transfer via SIP User-to-User Header - Applications can now carry selected data fields across call transfers using the standard SIP User-to-User header (RFC 7433). When a call is transferred between OCP instances through a carrier, application-defined fields marked in the Transfer Block are preserved and available when the call arrives at its new destination. This enables seamless context continuity for transfer scenarios without requiring external lookup or session stores, so your application doesn't need callers to repeat details or re-identify themselves.

Fixes

• Improved Reliability During Live Conversations - An intermittent authentication timing issue that occasionally interrupted conversation turns is now resolved, so conversations proceed smoothly without unexpected interruptions.

Operations

• Fewer False Alerts When Callers Hang Up - A caller ending the call while a prompt is still playing is an expected event and is no longer recorded as an error, reducing false-positive alerts in monitoring systems.

• Clearer Warning for Inactive Routing Overrides - When a configured routing override cannot take effect, a warning is now recorded at startup instead of the setting being silently ignored, making misconfigurations easier to spot before they affect live calls.

AGI Connector 4.23.3

Released: October 2026

• This release includes security updates.

AGI Connector 4.23.1

Released: August 2026

Bugfixes

• Call Recording on numbers using Gradual Traffic Assignment - For a phone number whose traffic is split across two applications by an app router, the decision to record a call and the application the call actually ran on were made independently. Where only one side of the split had Whole Call Recording enabled, most calls handled by the recorded application were not recorded, and some calls handled by the other application were recorded and filed under the wrong group. Both now follow the same routing decision, so recording matches the application that served the call at any traffic split.

Improvements

• Ignore Errors now covers muting failures - When a group is configured to ignore call-recording errors, a failure to mute a sensitive segment no longer escalates to a critical error, so the call is no longer transferred or terminated because of it. Previously this setting covered only recording-start and un-mute failures. Note that an ignored muting failure means the recording is kept and may contain audio that was intended to be masked; each occurrence is written to the connector logs.

AGI Connector 4.23.0

Released: July 2026

Improvements

• Reduced False Error Alerts on Caller Hang-Up - When a caller ends a call normally, including short calls or platform-initiated disconnects, the connector no longer sends an error notification to the contact center platform. This eliminates false alert emails and error signals that were previously triggered for calls that ended without any issue.

• IVR Error Code Visibility - When a call encounters a speech or prompt failure, the connector now surfaces the specific IVR error code (for example, a prompt playback failure or a grammar error) instead of reporting all failures under a single generic label. Omilia Support teams can identify the type of failure at a glance, reducing the time it takes to diagnose and resolve the issues.

Fixes

• Reliable Transfer Completion for Genesys Calls - Calls transferred from OCP® to a Genesys agent now reach the agent consistently. Previously, a small percentage of calls were returned to OCP as if they were new, causing callers to repeat their interaction instead of being connected to the agent they were transferred to.

• This release includes security updates.

AGI Connector 4.22.1

Released: June 2026

New Features

• Codec-Matched Voice for IVR Text-to-Speech Streaming - When IVR TTS streaming is enabled, the connector now selects the correct codec-matched voice profile for synthesis automatically. Streamed voice prompts play with audio that matches the call's codec, preventing silent or failed audio on streaming environments where no matching default profile was configured.

AGI Connector 4.22.0

Released: May 2026

New Features

• Selective Text-to-Speech Streaming per Group - Text-to-speech streaming can now be enabled for individual groups rather than toggled on or off for the entire environment. This allows new streaming behavior to be rolled out gradually to specific customer groups, reducing risk and giving you finer control over which calls use the streaming path.

• System Prompt Support for Hybrid Turn Detection - The connector now passes a system prompt to the speech recognition engine during voice interactions, enabling the Hybrid Turn Detection feature. This improves how the system determines when a caller has finished speaking, resulting in more natural and accurate conversation flow.

Improvements

• Whole Call Recording for NICE CCaaS V2 Customers on SIP-Header Routing - Whole Call Recording now works correctly for NICE CCaaS V2 deployments where calls are routed via SIP headers without a number assignment in the configuration. Previously, recording was silently disabled for these customers even when configured. Calls are now recorded as expected once recording is enabled for the group.

AGI Connector 4.21.1

Released: April 2026

Fixes

• Reliable FCR Recording Filename: Fixed an issue where the connector built the call recording filename using the wrong group identifier, causing recordings to be filed under an unexpected group. The connector now uses the correct audio group, so FCR recordings land where they are expected.

Security

• Security patches applied for High-severity CVE in logback-classic (CVE-2025-11226).

AGI Connector 4.21.0

Released: March 2026

• Improved Call Recording Reliability on Transfer - Fixed a race condition that caused corrupted or incomplete call recording files when calls were transferred. Recordings are now reliably captured in full for transferred calls.

• Accurate Error Reporting for Speech Failures - Corrected an error-handling defect where TTS and speech recognition errors were incorrectly classified when sent to the dialogue engine. The engine now receives the correct error type, enabling proper fallback behavior and more reliable handling of speech failures.

• Enhanced deepASR Speech Recognition Integration - The connector now passes deepASR's native recognition output directly to the dialogue engine, improving accuracy and ensuring better forward compatibility as the deepASR service evolves.

• Genesys Support in Frankfurt OCP Instance - The AGI Connector is now enabled for Genesys-based deployments in the Frankfurt region, extending availability for customers using Genesys in that geography.

• Reduced Log Noise for Nice Early Hangup - Improved log quality for Nice integrations. expected messages triggered when a caller hangs up immediately after connecting are now correctly logged at warning level instead of error, reducing alert fatigue and simplifying issue triage.

AGI Connector 4.20.2

Released: February 2026

Summary

This hotfix resolves recording file corruption and applies security patches for dependency vulnerabilities.

Recording Reliability

Fixed an issue where call recordings could become corrupted when picked up before finalization, ensuring complete and valid audio files.

Security

Security patches applied to address High-severity CVEs from dependency updates.

AGI Connector 4.20.1

Released: January 2026

This release improves speech recognition performance and addresses security vulnerabilities.
What's New

• Performance Improvement

• Optimized Audio Processing for Speech Recognition

  • Improved automatic codec matching between telephony channels and speech recognition services

  • Benefit: Reduced latency and improved audio quality during voice interactions

  • Impact: Faster and more accurate speech recognition, particularly for deployments using mixed audio codecs (G.711 μ-law / A-law)

AGI Connector 4.20.0

Released: November 2025

Stability improvements

• Streamlined NICE Integration for Speed and Simplicity

• More Resilient Error Handling

AGI Connector v4.18.1

Released: August 2025

• Minor fixes and improvements

AGI Connector v4.18.0

Released: June 2025

This release includes small usability improvements and bug fixes

AGI Connector v4.17.0

Released: April 2025

Added

• Small improvements to logging and billing.

• Critical errors triggered by AGI announcement or backend action limits are now reported to DiaManT.

AGI Connector v4.16.0

Released: April 2025

• OCP Full Call Recording Support – Added support for full call recording in OCP

• AGI Connector Logs in ELK – Enhanced logging by adding missing AGI connector logs to ELK, improving debugging and issue resolution.

AGI Connector v4.15.2

Released: March 2025

• Security improvements

AGI Connector v4.15.0

Released: December 2024

Added

• Connector part for a Ring Central Voice Integration

• Fixes

• Bugfix for a new prompt model. The new prompt model is disabled and can enabled after TTS-proxy will deploy their part