.svg){kind=logo}
The Self Learning tab opens the Self-Learning Agents tool.
Self-Learning Agents are the latest generation of contact center automation on the Omilia Cloud Platform® (OCP®). Instead of manually designing conversation flows, scripting dialogs, or engineering prompts, the platform learns directly from your existing customer interactions.
Connect your contact center, upload your call recordings or transcripts, and the platform automatically:
-
Discovers what your customers call about.
-
Extracts the knowledge and workflows your agents use every day.
-
Builds complete conversation flows and resolution strategies (Playbooks).
-
Deploys production-ready AI agents without writing a single line of dialog script.
For more information, refer to the Self Learning Agents User Guide.