Skip to main content
Guides
Omilia Service Desk
Main navigation
Guides
Close navigation
Main
Getting Started Home
OCP Overview
Register and log in
Set up your Organization and Groups
Create your 1st miniApp
Create your 1st Orchestrator Application
Getting Started with AI Agents
Place your 1st call
Transfer a caller
Disambiguate a Vague Request
Create an Announcement
Configure the Re-ask Prompts
Configure the Goodbye Message
Get a Client ID
Create a Web Service miniApp
Create a Dynamic Announcement
Serve Exchange Rates using a Flow
Re-ask an Intent
Monitor your Application
OCP Conversational Insights® Overview
Guides
OCP® Documentation Overview
OCP® Overview
What is OCP®?
OCP® Tools
Why use OCP®?
What are OCP miniApps®?
What are OCP® Agents
What is OCP Conversational Natural Language®?
What is Orchestrator®?
What does OCP Insights® offer?
OCP® Integration
Getting started with OCP®
Organizations, Groups, and Roles
OCP Roles mapping
Orchestrator roles mapping
miniApps role mapping
Environments Manager roles mapping
Conversational Natural Language roles mapping
Exports API roles mapping
Metrics API roles mapping
Testing Studio+™ roles mapping
Integrations role mapping
Pathfinder API role mapping
Voice Biometrics roles mapping
Monitor and Dialogs API role mapping
OCP Console® User Guide
Logging in and logging out
User Profile
Navigation and Tabs
miniApps Tab
NLU Tab
Orchestrator Tab
Voice Biometrics Tab
Agent Assist Tab
Integrations Tab
Insights Tab
Environments Manager Tab
Access Management Tab
Testing Studio+™ Tab
Profile Tab
Support Center Tab
Pathfinder Tab
Terms & Conditions Tab
Service notifications
OCP® CoPilot
OCP miniApps®
Why use OCP miniApps®
Types of OCP miniApps®
Features of OCP miniApps®
Configuration OCP miniApps®
How to manage miniApps®
Non-Intent OCP miniApps®
Intent OCP miniApps®
Announcement OCP miniApps®
Entity miniApp
YesNo OCP miniApps®
Intelli and Web Service OCP miniApps®
IP addresses and domains for OCP WebServices
Validations Tab
Agent Handling Tab
Properties Tab
Chat Tab
Manage Languages Tab
DTMF Tab
User Functions Tab
JavaScript Functions in miniApps
Dynamic Values
Responses
Fail Exit Reason
miniAppResult
Orchestrator User Guide
Getting Started with Orchestrator
Working with Legacy Applications
Agentic Flows
Application Options Menu
Configure Settings of miniApps and Flows
Conditions
Re-ask Intent
Reset on Intent Change
Deploy a Dialog Application
Test a Dialog Application
Manage Flows
Transfer Conversation
Configure Incoming Attached Data
Configure a Set Field block
Collect Flow Information with Custom Logging
Substitute Field’s Value
Event Handlers
Voice Biometrics in Orchestrator
Reserved Field Names
OCP Conversational Natural Language® User Guide
Logging in
Creating an NLU model
Adding custom data to an NLU model
Training an NLU model
Evaluating a model
Deploying a model
Exporting / importing an NLU model
Critical deployment
Deleting a model
Managing a deployed model
Managing Snapshots of an NLU Model
ASR Adaptation User Guide
Updating a deployed model version
Testing a deployed model
Stopping / starting a deployed model
Deleting a deployment
Custom data and machine learning best practices
Autocorrect Applications
Creating an Autocorrect Application
Deploying an Autocorrect Application
Testing an Autocorrect Application
Integrating an Autocorrect Application
Stopping / Re-starting an Autocorrect Application
Deleting an Autocorrect Application
Intent lists
el-GR Banking
el-GR Energy
el-GR Telco
en-US Banking
en-US CarRetail
fr-CA Banking
es-US Banking
NLU Tags lists
en-US Universal deepNLU® xPack NLU Tags List
OCP Testing Studio+™
Testing Studio+™ User Guide
Testing Studio+™ Structure
Environments Manager User Guide
Pathfinder User Guide
Voice Biometrics
Voice Biometrics Profiles
Voice Biometrics Review
Voice Biometrics Blocklists
Voice Biometrics Agent Widget User Guide
Voice Biometrics - Antifraud FAQ
Liveness Detection
Agent Assist
Agent Assist Profiles
Agent Assist Widget
Insights
OCP® Monitor User Guide
Dialog Events Review
OCP® Reporting User Guide
Export Service User Guide
Optimise IQ
Advanced OCP Conversational Insights®
Reporting in Voice Biometrics
IP Addresses for OCP data services
DRTViewer User Guide
DRTViewer Overview
DRTViewer Session View
DRTViewer Search Guide
Call Data Records (CDRs)
CDR Models Schema
VB Models Schema
VFO Schema
Whole Call Recording
Integrations
Numbers Control Panel User Guide
All Numbers Tab
Number Sets Tab
Routers Tab: Gradual Traffic Assignment
OCP miniApps® integration into NICE CXone
How to generate a new NICE access key
NICE API integration with OCP miniApps®
NICE telephony integration with OCP miniApps®
NICE CXone Integration
OCP® integration with NICE CXone Virtual Agent Hub
Voice Biometrics Integration with NICE CXone
Agent Assist Integration with NICE CXone
Integration with Genesys
OCP miniApps® integration with Genesys
Voice Biometrics Integration with Genesys
Voice Biometrics Enrollment through Genesys
Integrate Agent-Side verification with Genesys
OAuth client creation
WebChat Integration Guide
OCP® Integration with Talkdesk
OCP® Chat integration with Talkdesk
OCP® Voice Integration with Talkdesk
SIP Configuration
External IdP Setup Guide
OCP® Integration with Salesforce
How to assign traffic gradually
OCP Voice (SIP) Integration with RingCX
How to manage batch numbers through CSV
How to manage batch numbers through API
API
API Authentication
Agent Assist API
Agent Assist Operations Websocket API
Chat API (REST API)
Chat API (Websockets)
Chat Session API
Chat Voice API
Exports API
Environments Manager API
miniApps API
Numbers management
Batch numbers management through API
Batch numbers management through CSV
Gradual traffic assignment
OCP® Metrics API
OCP Conversational NLU® API
Orchestrator API
Fields and Models
Health Check
Canvases
Applications
Flows
FlowApps
Error Handlers
Repeat Handlers
Dialog End Handlers
Transfers
Pathfinder API
Testing Studio+™ API
Visual IVR API
Voice Biometrics API
Voice Biometrics Socket.IO API for Verification, and Status Monitoring
HTTP Code Responses
Encryption Profiles
Frequently Asked Questions
OCP miniApps® billing
OCP miniApps® trial vs paid accounts
Error Creating API Profile
Deleting an API profile
How to enable debug mode in NICE CXone
Zip-Code-Specific Address Grammar Implementation
How to extract the complete n-best result list
Omilia Service Desk
Omilia Service Desk User Guide
Manage your Omilia Service Desk Account
Omilia TTS Solution
Voice Models
TTS Verbalization Guide and Specification for en-US
SSML tags support of Omilia TTS
Glossary of Terms
OCP® Release Notes
November 2025
October 2025
September 2025
August 2025
July 2025
June 2025
May 2025
April 2025
March 2025
February 2025
December 2024
November 2024
October 2024
September 2024
August 2024
July 2024
June 2024
May 2024
April 2024
March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
Omilia Academy
Omilia Service Desk
Main
OCP® Documentation Overview
OCP® Overview
What is OCP®?
OCP® Tools
Why use OCP®?
What are OCP miniApps®?
What are OCP® Agents
What is OCP Conversational Natural Language®?
What is Orchestrator®?
What does OCP Insights® offer?
OCP® Integration
Getting started with OCP®
Organizations, Groups, and Roles
OCP Roles mapping
Orchestrator roles mapping
miniApps role mapping
Environments Manager roles mapping
Conversational Natural Language roles mapping
Exports API roles mapping
Metrics API roles mapping
Testing Studio+™ roles mapping
Integrations role mapping
Pathfinder API role mapping
Voice Biometrics roles mapping
Monitor and Dialogs API role mapping
OCP Console® User Guide
Logging in and logging out
User Profile
Navigation and Tabs
miniApps Tab
NLU Tab
Orchestrator Tab
Voice Biometrics Tab
Agent Assist Tab
Integrations Tab
Insights Tab
Environments Manager Tab
Access Management Tab
Testing Studio+™ Tab
Profile Tab
Support Center Tab
Pathfinder Tab
Terms & Conditions Tab
Service notifications
OCP® CoPilot
OCP miniApps®
Why use OCP miniApps®
Types of OCP miniApps®
Features of OCP miniApps®
Configuration OCP miniApps®
How to manage miniApps®
Non-Intent OCP miniApps®
Intent OCP miniApps®
Announcement OCP miniApps®
Entity miniApp
YesNo OCP miniApps®
Intelli and Web Service OCP miniApps®
IP addresses and domains for OCP WebServices
Validations Tab
Agent Handling Tab
Properties Tab
Chat Tab
Manage Languages Tab
DTMF Tab
User Functions Tab
JavaScript Functions in miniApps
Dynamic Values
Responses
Fail Exit Reason
miniAppResult
Orchestrator User Guide
Getting Started with Orchestrator
Working with Legacy Applications
Agentic Flows
Application Options Menu
Configure Settings of miniApps and Flows
Conditions
Re-ask Intent
Reset on Intent Change
Deploy a Dialog Application
Test a Dialog Application
Manage Flows
Transfer Conversation
Configure Incoming Attached Data
Configure a Set Field block
Collect Flow Information with Custom Logging
Substitute Field’s Value
Event Handlers
Voice Biometrics in Orchestrator
Reserved Field Names
OCP Conversational Natural Language® User Guide
Logging in
Creating an NLU model
Adding custom data to an NLU model
Training an NLU model
Evaluating a model
Deploying a model
Exporting / importing an NLU model
Critical deployment
Deleting a model
Managing a deployed model
Managing Snapshots of an NLU Model
ASR Adaptation User Guide
Updating a deployed model version
Testing a deployed model
Stopping / starting a deployed model
Deleting a deployment
Custom data and machine learning best practices
Autocorrect Applications
Creating an Autocorrect Application
Deploying an Autocorrect Application
Testing an Autocorrect Application
Integrating an Autocorrect Application
Stopping / Re-starting an Autocorrect Application
Deleting an Autocorrect Application
Intent lists
el-GR Banking
el-GR Energy
el-GR Telco
en-US Banking
en-US CarRetail
fr-CA Banking
es-US Banking
NLU Tags lists
en-US Universal deepNLU® xPack NLU Tags List
OCP Testing Studio+™
Testing Studio+™ User Guide
Testing Studio+™ Structure
Environments Manager User Guide
Pathfinder User Guide
Voice Biometrics
Voice Biometrics Profiles
Voice Biometrics Review
Voice Biometrics Blocklists
Voice Biometrics Agent Widget User Guide
Voice Biometrics - Antifraud FAQ
Liveness Detection
Agent Assist
Agent Assist Profiles
Agent Assist Widget
Insights
OCP® Monitor User Guide
Dialog Events Review
OCP® Reporting User Guide
Export Service User Guide
Optimise IQ
Advanced OCP Conversational Insights®
Reporting in Voice Biometrics
IP Addresses for OCP data services
DRTViewer User Guide
DRTViewer Overview
DRTViewer Session View
DRTViewer Search Guide
Call Data Records (CDRs)
CDR Models Schema
VB Models Schema
VFO Schema
Whole Call Recording
Integrations
Numbers Control Panel User Guide
All Numbers Tab
Number Sets Tab
Routers Tab: Gradual Traffic Assignment
OCP miniApps® integration into NICE CXone
How to generate a new NICE access key
NICE API integration with OCP miniApps®
NICE telephony integration with OCP miniApps®
NICE CXone Integration
OCP® integration with NICE CXone Virtual Agent Hub
Voice Biometrics Integration with NICE CXone
Agent Assist Integration with NICE CXone
Integration with Genesys
OCP miniApps® integration with Genesys
Voice Biometrics Integration with Genesys
Voice Biometrics Enrollment through Genesys
Integrate Agent-Side verification with Genesys
OAuth client creation
WebChat Integration Guide
OCP® Integration with Talkdesk
OCP® Chat integration with Talkdesk
OCP® Voice Integration with Talkdesk
SIP Configuration
External IdP Setup Guide
OCP® Integration with Salesforce
How to assign traffic gradually
OCP Voice (SIP) Integration with RingCX
How to manage batch numbers through CSV
How to manage batch numbers through API
API
API Authentication
Agent Assist API
Agent Assist Operations Websocket API
Chat API (REST API)
Chat API (Websockets)
Chat Session API
Chat Voice API
Exports API
Environments Manager API
miniApps API
Numbers management
Batch numbers management through API
Batch numbers management through CSV
Gradual traffic assignment
OCP® Metrics API
OCP Conversational NLU® API
Orchestrator API
Fields and Models
Health Check
Canvases
Applications
Flows
FlowApps
Error Handlers
Repeat Handlers
Dialog End Handlers
Transfers
Pathfinder API
Testing Studio+™ API
Visual IVR API
Voice Biometrics API
Voice Biometrics Socket.IO API for Verification, and Status Monitoring
HTTP Code Responses
Encryption Profiles
Frequently Asked Questions
OCP miniApps® billing
OCP miniApps® trial vs paid accounts
Error Creating API Profile
Deleting an API profile
How to enable debug mode in NICE CXone
Zip-Code-Specific Address Grammar Implementation
How to extract the complete n-best result list
Omilia Service Desk
Omilia Service Desk User Guide
Manage your Omilia Service Desk Account
Omilia TTS Solution
Voice Models
TTS Verbalization Guide and Specification for en-US
SSML tags support of Omilia TTS
Glossary of Terms
OCP® Release Notes
November 2025
October 2025
September 2025
August 2025
July 2025
June 2025
May 2025
April 2025
March 2025
February 2025
December 2024
November 2024
October 2024
September 2024
August 2024
July 2024
June 2024
May 2024
April 2024
March 2024
February 2024
January 2024
December 2023
November 2023
October 2023
September 2023
Breadcrumbs
On this Page
User Guides
In this section you can find useful and detailed user guides for OCP tools.
.svg){kind=logo}