Release Date: 27/04/2022
Affected Environments: us1, us2 (eastus-z, eu1, 10/05/2022)
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 2.4.0

  • AgentRequest on Ambiguous/Suggestion actions

  • en-US Amount miniApp introduced

  • Mark functionalities that don’t apply for web-chat sessions

  • MiniApps Admin API - Integrate with APM/ELK

  • One-step for WS/Intelli miniApps

  • Amount miniApp - Asterisk between DTMF digits

  • Remove any HOLDMessageCounter logic

  • Option to re-enter Hold functionality during MaxWait

  • Entity miniApp tag option - visible only for miniAppsCustomerAdmin role

  • Change redirection link for Getting Started Guide

  • SSLException: Connection reset on WebService miniApp

  • Drop dtmfResponseFlag & DtmfInputCounter when out of context

  • Move greeting prompt inside the initial prompt card

  • Add Manage Languages tab for the Intelli miniApp

  • New corpus collection miniApps Prompts tab crash fix

  • Date miniApp sensitivity enabled - mask Date related entities

  • Text miniApp sensitivity enabled - mask Text related entities

  • Disambiguation - Custom entities set as “Not Defined” do not work

  • Set lowConfidenceFlag to false when not applicable

  • Redesign Validations tab

  • Same Intent provided during NewTask step

  • Need to handle callback on Hold with a good bye message

  • Set Date autoUpdate to on

  • Alphanumeric miniApp Manage Languages tab crash fix

  • Inconsistent date nbest result fix

  • Change Date Tag options

  • Rename Confirmation Succession Prompt

  • Drop NLU context after ReAsk step

  • Announcement is not replayed after an agent_request at a Get_Intent_New_Task step

  • ‘Numbers’ column refactor

  • Numbers tab - Reattach option


Release Date: 17/03/2022
Affected Environments: eastus-z, us1, eu1, us2
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 2.3.3

  • Max retries of web service failure

  • Intelli miniApp’s initial Wait prompt is triggered

  • Cannot delete Reask Prompts Blocks

  • Trigger MaxHoldRequests logic even if Hold feature is disabled

  • YesNo miniApp - Ignore out of context DTMF inputs

  • Data model creation auto-navigate

  • Mark flag for ambiguous steps

  • ReAsk step - Same intent returned will be marked as RepeatRequest

  • Agent handling prompt is doubled at disambiguation

  • Repeat request - Double announcements

  • Repeat request after reAsk triggers wrong action (OQ)

  • Wrong FailExitReason during ambiguous agent requests

  • WAF rules block the saving of intelli and webservice on AWS

  • Change ASR settings on the fly

  • PCI-DSS Mask sensitive data for WS miniApp

  • Custom FailExitReason for WS/Intelli miniApps

  • Yes/No disambiguation - ReAsk block displays only the prompt of the first active locale

  • Change Hold Music caller prompt

  • [fr-CA] Locale Intent Banking miniApp missing utterances from Browse Intent tab

  • WebService miniApp throws an error when opened in an AWS environment


Release Date: 20220118 08:00:00UTC
Affected Environments: eastus-z, us1, eu1
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 2.2.0

  • Support British locale - Universal, Entity, YesNo miniApp

  • Custom reaction on miniApp success

  • Custom grammar for the EndMenu step - UI

  • Apply the same alias to EndMenu grammar, If OQ grammar is set

  • Migrate all Intent miniApps to Intent 2.0

  • Support list data model

  • Custom ASR settings support

  • Custom tag declarations for Entity miniApp

  • Sort NLU applications - UI

  • Keep the last defined intent on max error exit - Application

  • Support AgentRequest on Ambiguous/Suggestion actions - Application

  • Implement Maintenance mode - UI, API

  • Execute JS on the UI - Test before saving

  • Apply form-data instead of json request - 413 error fix

  • Return remaining number of flow applications per group - API

  • End-point to get the configuration of a miniApp

  • Hold test javascript parameters globally

  • Announcement operator set to notDefined does not work

  • Prioritise valid inputs over Hold functionality

  • Prioritise agent request handling over YesNo:NO, YesNo:DK/NO

  • Change Throw Error Reaction text - UI

  • Change text for registration


Release Date: 20211123 08:00:00UTC
Affected Environments: eastus-z, us1, eu1
Deployment Duration: 60 min
Expected Downtime: 0 min

Version 2.1.0

  • New Entity Identification miniApp

  • Custom DTMF settings (Termination Chars, Length, Inter digit timeouts)

  • Extend Javascript support with user functions in all miniApps

  • Use custom NLU Entities in Intent miniApp conditions

  • Upload pre-recorded audios through UI for all languages

  • StartOver Prompt support for Intent miniApp

  • Enable dev, uat, prod modes for the encryption service

  • Improved speed on monitoring tool (DRT Viewer)


Release Date: 20211021 08:00:00UTC
Affected Environments: eastus-z, us1, eu1
Deployment Duration: 60 min
Expected Downtime: 0 min
Version 2.0.3

  • Masking of secondary NLU fields flagged as sensitive by the NLU

  • Keep rejected values when validation fails

  • Credit card prebuilt validation support of up to 20 digits

  • Decrease NLU service response delays (Batch 1)

  • Disable declarations

  • Support of up to 50 output fields


Release Date: 20211012 08:00:00UTC
Affected Environments: eastus-z, us1, eu1
Deployment Duration: 240 min
Expected Downtime: 0 min
Version 2.0.2

  • New improved connector logging

  • Graceful Handling of NLU timeouts

  • New ASR version with improved logging

  • New support alerting mechanism

  • Improved ASR for Numeric miniApp

  • Improved ASR for Amount miniApp

  • Various UI improvements

  • Improved UI speed

  • Chat support in Disambiguations

  • Chat support in Reask

  • Chat support in Announcements

  • Provide chat token through the UI

  • Provide JS template to embed chat

  • Metadata support for chat

  • Improved performance for Intelli/Webservice miniApps

  • Introduce maximum repeat request threshold to 10


Release Date: 20210909 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.9.0

  • Rich Content support for Numeric miniApps

  • Support of custom asr.timeout for all OQ actions

  • Implement automatic redirect to Console

  • Creation of Encryption Profiles

  • Support of SSML annotation in TTS

  • Trimmed silence from TTS prompts

  • Full integration with OCP *Conversational Natural Language®* (an intuitive and easy-to-use service that allows users to create, train, evaluate, deploy & test NLU Models)

    • Create an NLU Model choosing one of the available Domains & Languages. This will bootstrap your Model with out-of-the-box understanding, powered by Omilia’s NLU xPert Packages (Custom domain offers no out-of-the-box understanding)

    • Add your own Custom Data, train your Model using Machine Learning and expand its Intent Understanding

    • Evaluate the model to see how well it works

    • Upload your own Custom-Built Rule Based Logic (.nlu file, Custom Domain only)

    • Deploy your NLU Model and use it with your Application

    • Quickly test it via the UI to see the Intents and Entities you get

  • Various UI improvements and bug fixes


Release Date: 20210728 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.8.0

  • Intent 2.0 (Banking miniApps only)

  • Support for intent confirmation

  • Support for StartOver in all miniApps

  • Creation of greeting reaction prompts

  • Various UI improvements and bug fixes


Release Date: 20210615 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.7.0

  • Search for miniApps by creator username

  • Support for search in the Numbers tab

  • Support for uploading/downloading fallback JSON in Intelli and Web Service miniApps

  • Various UI improvements and bug fixes


Release Date: 20210601 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.6.1

  • Support for multi locale autocorrect

  • Increasing the number of extValues from 10 to 50

  • Various UI improvements and bug fixes


Release Date: 20210519 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min


Version 1.6.0

  • Numeric, Intelli, WebService, Announcement, YesNo and Universal (Intent) miniApps for German

  • Numeric, Alphanumeric and Date miniApps for Spanish

  • Type and group search for miniApps

  • Various UI improvements and bug fixes


Release Date: 20210427 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.5.0

  • Various UI improvements and bug fixes


Release Date: 20210420 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.9

  • Chat rich content for Intent miniApps

  • Support for stand alone autocorrect

  • Various UI improvements and bug fixes


Release Date: 20210413 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.8

  • Support for downloading audio prompts

  • Custom Validation functionality

  • Session channels update

  • Various UI improvements


Release Date: 20210406 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.7

  • Support for custom incoming SIP headers


Release Date: 20210310 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.5

  • Integration with Genesys Pure Cloud

  • OCP miniApps listing as a Genesys Premium App

  • Introduction of search and filtering features on miniApps list and Number list

  • Greek miniApps Support

  • Javascript support for dialog logic

  • Javascript support for dynamic announcements

  • Javascript support for validations

  • configuration functionality


Release Date: 20210202 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.3

  • Yes/No miniApp support for DNKO

  • Updated NLU engine

  • Text miniApp for Chat

  • UI bug fixes


Release Date: 20210119 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.2

  • Instant NICE inContact telephony Integration

  • Data Protection Option added

  • Unification of Intent miniApp

  • CarRetail NLU Update

  • Various UI improvements


Release Date: 20201222 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version 1.4.1

  • Various ocp.ai UI Improvements

  • Subdialog Support

  • SIP Transfer support


Release Date: 20201201 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version: 1.4.0

  • New Announcement OCP miniApps

  • New Yes/No OCP miniApps

  • Various ocp.ai UI Improvements


Release Date: 20201117 08:00:00UTC
Deployment Duration: 120 min
Expected Downtime: 0 min
Version: 1.3.8

  • Various ocp.ai UI Improvements

  • en-US CarRetail NLU Improvements

  • Organization added as part of OCP miniApps Id

  • Redirection fix of Dialog Monitor Tool

  • Added file format validation in Import Announcement feature

  • Improved error handling in InList validation

  • Failover Support for Authentication Failures