15 - Monitor your Application

Previous tutorial 14 - Re-ask an Intent

The OCP® Monitor allows the user to drill down to any conversation occurring within an OCP® application. It involves Orchestrator application dialogs, flows, and miniApp invocation, originating from calls or web-chat. The Monitor tab is the portal to understand every single detailed information about the system user interaction.

To access OCP® Monitor, go to Insights → Monitor tab in the side panel.

To learn more about OCP® Monitor, read the OCP® Monitor User Guide.

Next tutorial 16 - OCP Conversational Insights® Overview