To generate the access key, follow the guidelines below:

  1. Navigate to the Admin tab in your NICE InContact profile and find your user in the Users/Employees tab, as in the screenshot below:

2. Click on the user/employee and select the Access Keys tab. To generate a new access key, click Edit:

3. Then click Generate New Access Key:

4. After that, click (Show Secret Key) and copy the secret key.

It is very important to copy the secret key before clicking Done, otherwise you’ll have to regenerate it, as you won’t be able to see it again.

5. After storing the secret key somewhere safe, also copy the access key ID.

6. Click Done.