OCP Release Notes
In this section, you can find the OCP Release Notes for past and upcoming releases. Release Notes are created per OCP Component update.
April 29, 2024
Environments: EU1, US1, US1W, US2dev
Component: Orchestrator
Version: v.1.20.0
Added:
Newly created miniApps are now shown immediately on the right side menu
Double click on a miniApp node to open miniApps configuration in a new page
OCP variables are now listed in the dropdown list in Condition blocks
Minor fixes and improvements
Component: miniApps
Version: v.2.23.0
Added:
Introducing encryption with JSON Web Key (JWK)
Added MS Azure TTS German voices Kasper and Elke
Introducing Omilia's TTS 'Oliver' for en-US
Increased Max threshold for initial/additional WS timeouts
Minor fixes and improvements
April 11, 2024
Environments: US2
Component: Metrics API
Version: v.2.1.0
Added:
Metrics-api v2 endpoints
Implement dialog batch metrics
Support multi-region
April 10, 2024
Environments: US1, US2, US2W, EU1
Component: OCP miniApps
Version: v2.22.0
Added:
Support for OCP Variables
Introduce KVPs for WS call response status
Improved:
Sensitive Fields Are Now Masked in WS miniApps Regardless the miniApp Sensitivity
Increase Max WS timeout to 40000ms
Add username and password fields to CFront tranfer module UI
Error Reaction prompt section can now be found under Properties tab
Fixed:
Minor Fixes and Improvements
Component: Orchestrator
Version: v1.19.0
Added:
Limit KVPs total number per flow
Introduce soft warnings in UI
Support OCP Variables
OCP Variables are available in Condition blocks
Fixed:
Minor Fixes and Improvements
Component: Environment Manager
Version: v1.14.0
Added:
Introduced OCP Variables
Updated the NLU endpoint for fetching app token
Updated the status endpoint
Component: OCP Exports Service
Version: v1.4.0
Added:
Multi Region Reconciliation Process Updates
Security Updates
Cross Region Steams handling
Documentation Updates
April 01, 2024
Environments: US1, US1W, EU1
Component: OCP Chat Widget
Version: v2.25.0
Added:
Attachments support. User can attach JPG, JPEG, PDF, DOC type files in the chat.
March 27, 2024
Environments: US1, US2, US2W, EU1
Component: OCP miniApps
Version: v2.21.0
Added:
Support for Dynamic Grammars for Name Verification
Introduce de-DE Date miniApp
Support handlebars.js
Improve Date and Alpha miniApps default validations
Support Replay Option for Announcement miniApp and Welcome step
Fixed:
Minor Fixes and Improvements
December 13, 2023
Environments: US1, US2, US2W, EU1, AWS-PRE, US2dev
Component: OCP Testing Studio
Version: v1.3.0
Added:
Integration with Orchestrator: Users can now effortlessly associate their available Orchestrator applications with their testing projects
Exclude Awaits when Generating a Golden Dialog
Fixes:
Various internal improvements and minor fixes
Environments: US1
Component: Environment Manager
Version: v1.12.0
Added:
Application Tags/Versioning
Utilize Base Image Entry point Setup
Remove Composed Component IDs
Enable Component ID Replacement
Add more descriptive error response when communicating with Orchestrator
Fixes:
Remove redundant scrollbar
Set up deployment notifications for EnvsManager UI and API in Slack
Defect dojo integration
Enhance Export Metadata
Fetch NLU Deployments Limit Issue
Bug fixes
Create markdown for Releases to Azure Artifacts
December 10, 2023
Environments: US1, US2, US2W, EU1
Component: OCP miniApps
Version: v2.20.0
Added:
Caching WebService Responses
Support for Application Tagging
Read Response Headers
StartOver Facelift
Add Enable Option for Welcome Prompt
Support DTMF Confirmation for Yes/No Disambiguation and Suggestion in Intent miniApps
NBest Triggering Can Also Be Determined by miniApps Type
Support New Google TTS Voice Talent en-US-Neural2
UI Improvements including:
Reorganization for Intent miniApps Tab
Reorganization of Yes/No miniApps Tab
DTMF Tab Facelift
Fixes:
Apply Sensitivity to WS/Intelli Outputs
Various Minor Fixes and Internal Improvements
November 07, 2023
Environments: AWS-PRE, EU1, US1, US1W, US2dev, US2, US2W
Component: OCP Console
Version: v1.7.0
Added:
Security updates
Fixed:
Bug with notifications counter
Changed:
Link to Billing removed from the main screen
File upload modals
October 30, 2023
Environments: East-US
Component: Chat Widget
Version: v2.23.0
Added:
Same chat continues for different pages in the browser.
Three message states for webchat: Sent, Sending, Error.
October 12, 2023
Environments: US1, US2, US2dev, US2W
Component: miniApps
Version: v2.19.1
Fixed:
Various security fixes
Fix for issue with entity confirmation realizer
Component: OCP Testing Studio
Version: v 1.2.1 - Hotfix
Fixed:
Add a Fix for Uploading .zip file on Windows Machine
Environments: East-US
Component: Chat Widget
Version: v2.22.0
Added:
Chat Survey feature that allows clients to gather valuable feedback from end-users about the quality of their conversations with agents after the chat has ended.
October 03, 2023
Environments: EU1
Component: OCP Testing Studio
Version: v1.1.0
Added:
Expose APIs for CI/CD
Fixed:
Issue when the name of .zip file doesn't match the folder's name (in the .zip)
Fix accessibility findings
September 28, 2023
Environments: East-US
Component: Chat Widget
Version: v2.21.0
Added:
A hover popover feature in the header for titles with 25 or more symbols. This improves readability and allows for longer titles without affecting the user experience.
Sound notifications to the WebChat Widget. These audible notifications will alert users to important messages, especially when the widget is minimized or on an inactive browser page or tab.
Support for links within lists, broadening the range of content within the application. This will allow users to navigate directly to relevant pages, resources or external websites from the list items.
Changed:
Updated the WebChat interface for a refreshed design and improved user experience.
Environments: US1
Component: miniApps
Version: v2.19.0
Added:
Improved JS Error handling
Support for
en-GB
in Date miniAppDTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp
Fixed:
MaxContinuousErrors
triggers error reaction before exitFailed to download pre-recorded audio list
Minor fixes and improvements
Component: Orchestrator
Version: v1.16.2
Added:
Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs
Fixed:
Minor fixes and internal improvements
September 27, 2023
Environments: US2, US2W
Component: miniApps
Version: v2.19.0
Added:
Improved JS Error handling
Support for
en-GB
in Date miniAppDTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp
Fixed:
MaxContinuousErrors
triggers error reaction before exitFailed to download pre-recorded audio list
Minor fixes and improvements
Component: Orchestrator
Version: v1.16.2
Added:
Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs
Fixed:
Minor fixes and internal improvements
September 26, 2023
Environments: US2, US2W
Component: OCP Conversational Insights
Version: v1.15
Added:
Export Service - UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID new field
Add new token implementation for Insights
Changed:
Replace table with UI kit
Fixed:
Bug Left panel overwrites the right one on update
Reporting - Comparison dates don't load by default bug
Component: Monitor UI
Version: v1.15
Added:
Support Connection ID & Session ID in Monitor UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID New Field
Add new token implementation for Insights
Reporting - Comparison Dates don't load by default Bug
Changed:
Volume sound wave - Monitor UI
Not Show VB results in Monitor miniApps
Replace table with UI kit
Export Service - UI
Fixed:
Bug Left panel overwrites the right one on update
Invalid user audio duration Bug
Component: OCP Export Service
Version: v1.1.2
Added:
Streaming exports- Redis streams partitioning
Update exports-api tests with new Owner and Viewer roles
Include DAST in APIs pipelines
Integrate Export API with IAM
Add Retry-After header on 429 error
Changed:
Rotate docker logs for all APIs
Export Service - UI
Fixed:
Streaming export 400 Response error code
Export UI - Invalid default time on export creation bug
Exports API - invalid response
Read and use Retry-After from response header
September 25, 2023
Environments: US1
Component: Metrics API
Version: v1.5.1
Added:
Included DAST in APIs pipelines
Fixed:
Rotated docker logs for all APIs
Component: OCP Conversational Insights
Version: v1.15
Added:
Included Rates Percentages in Real Time Reports
Supported CDRs Session ID New Field
New token implementation for Insights
Export Service - UI
Changed:
Replaced table with UI kit
Fixed:
Bug - Left panel overwrites the right one on update
Comparison Dates doesn't load by default
Component: Monitor UI
Version: v1.15
Added:
Volume sound wave - Monitor UI
Supported Connection ID & Session ID in Monitor UI
Supported CDRs Session ID New Field
New token implementation for Insights
Export Service - UI
Changed:
Tech debt - Got rid of Antd Library
Replaced table with UI kit
Fixed:
Bug - Left panel overwrites the right one on update
Invalid user audio duration Bug
Not Show VB results in Monitor miniApps
Bug - Comparison Dates don't load by default
Component: OCP Export Service
Version: v1.1.2
Added:
Streaming exports - Redis streams partitioning
Integrated Export API with IAM
Read and use Retry-After from response header
Added Retry-After header on 429 error
Export Service - UI
Fixed:
Exports API - invalid response
Updated exports-api tests with new Owner and Viewer roles
Bug - Invalid default time on export creation
Bug - Streaming export 400 Response error code
Various bugs and fixes
September 21, 2023
Environments: US1
Components: Voice Biometrics/Agent VB Middleware
Version: v1.2.3/v6.7.3
Fixed:
Fix bug with redis open connections
September 18, 2023
Environments: US2W, US2dev, EU1, US2, US1
Component: IAM
Version: 1.7.0
Added:
Custom Roles for exclusive multi-tenant environments
Fixed:
Token request fail toast
Changed:
User group membership capacity increased
User Management API changes
VB connection
File import handling
September 14, 2023
Environments: US1
Component: Voice Biometrics / Agent VB middleware / biostore
Version: v1.2.2 / v6.7.2 /v6.7.2
Added:
Additional details display added to agent-side Voice Biometrics Widget
Changed:
Aligned with NICE CXone Authentication Security Policies
September 7, 2023
Environments: US1, US2, US2W, US2-dev
Component: Environment Manager
Version: 1.10.1
Changed:
Re-enable the promote functionality
August 30, 2023
Environments: EU1, US1, US2dev, US2W, US2
Component: Console
Version: 1.6.0
Added:
OCP Console UI themes support
Security updates
Fixed:
Profile menu header missing bug