OCP Release Notes

In this section, you can find the OCP Release Notes for past and upcoming releases. Release Notes are created per OCP Component update.

Upcoming Releases

April 2025

IAM v3.7.0

Added

Additional validation on group names when creating a group

Changed

Max session limiter counts SA and browser sessions limits separately
Improved custom browser login flow handling

Removed

“Allow import” from user's details tab

Fixed

Dropdown menus the next offset page bug

Console v1.17.0

Added

CCaaS Business unit name added to id on support view
Password reset option for User's personal profile view

Changed

Minor UI updates

Removed

“Allow Import” removed from user's attributes and CSF views

Voice Biometrics v1.13.0

Added

Empty audio has incorrect voiceprint fail reason
Crop info mismatch
Deploy 5.4.3 biopack
Create client-specific configuration for Dominant Speaker Detection
Fetch (ocp) groups by (ocp) organization
Change enrollment spelling on Enrollments Review Page
Add profile_id field in get session by ID response
Use multigraph grammar for agent middleware

New Features

Make Blocklisting Configurable on a queue level
Add aws-inspector in ci/cd
Provide agent actions regarding users

Fixed

VB Review is not refreshing when the Organization is changed

Improved

Investigate Liquibase tags
Allow search for opted out biouserID via console UI
Compare voiceprint of re-enrollment request to existing voiceprint(s) of the user

TTS-Engine v2.4.5

General improvements in Omilia's el-GR Female model
- Fix the way dates are verbalized
- Fix the way "&" is pronounced
- Issue with numbers being spelled out
New el-GR Female model upgrade to version 1.1.0.

OCP Export Service v1.9.0

Enable Audio Exports through Export Service

AGI Connector v4.16.0

OCP Full Call Recording Support – Added support for full call recording in OCP
AGI Connector Logs in ELK – Enhanced logging by adding missing AGI connector logs to ELK, improving debugging and issue resolution.

Chat Connector v8.8.1

Various fixes and improvements

Integration Configurations v1.7.0

Gradual Traffic Assignment and Application Attachments to Number Sets
Users can now gradually assign traffic and attach applications to specific Number Sets, giving them more control over routing and deployment strategies.

Released

March 2025

Chat Connector v8.8.0

Autocomplete Support for Chat Connector
The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.

AGI Connector v4.15.2

Security improvements

Billing v2.0.0

Added

OCP Conversational Voice to support 10-second increments

Fixed

Customer’s column overlaps the calendar in Dashboard

TTS-Engine v2.4.3

Improvements on el-GR Female TTS model
Optimisation on the tts-engine
Security Fixes

deepASR v7.12.0

Remove deprecated keycloak libraries
Security Fixes

Console v1.16.0

Added

Insights admin navigation element
Integrations admin navigation element

Changed

Search bar on System Messages moved left for consistency with other views
System Messages text input received improved character counter
Text on number of CSF views was updated

Removed

"Add customer Admin Role" view of CSF panel was deprecated
"Add OCP Admin Role" view of CSF panel was deprecated
"Export tuning service" view of CSF panel is deprecated

Environment Manager v.1.21.0

Exclude empty messages from OCP Variables notifications

Environment Manager v.1.20.0

Audit trails for values of OCP Variables
Notification regarding changes made to OCP Variables
Address token expiration for long running tasks
Avoid Double Token Exchange

IAM v3.6.0

Added

Explicit logging event for user deactivation on admin backend
Admin endpoint for prolonged exchange token duration
Search for permissions list in admin interface
Capability for services to set up initial permissions, policies automatically

Changed

Prompt to add users to the group change to highlight full email is needed
Billing context includes IAM context
Password expiration and lengths across number of environments
Organisation selector sort minds lower and upper case
IAM browser's tab name improved for uniformity

Removed

PAT exchange for deactivated users

OCP NLU Service (ONS) v1.6.0

Added

Resources improvement (Stop idle apps if not used within 60days)
Support universal en-GB with addresses

Fixed

Security patches and updates (nluengine 8.0.3)
import model with latest nluengine version

Orchestrator v1.27.0

Added

Add Zoom in/out and full view in Canvas
Improve error detail for external services unavailable
Long running tasks token expiration
Support Description and Labels during Application Import/Export
Minor fixes and improvements

Pathfinder v1.5.0

Added

UI/UX Redesign
Improve documents processing for German language
Restrict proposing to users to call the Contact Center while on call

Fixed

Improve deployment of larger projects

Testing Studio+ v1.11.0

Added

Support other locales (Languages) in voice testing
Support ANI simulation data for voice testing
View test suites and test cases in the UI

Fixed

Issue with voice run with long utterances
Issue with no inputs during voice testing
Issue with projects list pagination
Minor fixes and improvements

Voice Biometrics v1.13.0

Voice Biometrics Core

Re-enrollment check if voice matches with existing enrollment
Optimize processing of enrollment audios
Introduce Dominant Speaker Detection

Voice Biometrics API

Provide list of agent actions regarding callers

Agent-side widget

Optionally hide blocklisting results based on queue

OCP Console

Allow search for opted out bio-user ID in Enrollments Review Page

Webchat v2.29.0

Added

New Rich Content Type: Form
Users can now fill out a form within the chat dialogue, providing a smoother experience by entering all necessary information at once instead of going back and forth in messages.
New Rich Content Type: Autocomplete
The WebChat Widget now includes an autocomplete drop-down for address input, allowing users to type faster by selecting suggestions from a list.

February 2025

Voice Biometrics v1.12.0

Voice Biometrics API

Multi-region Support
Remove server-sent event endpoints

Agent-side widget

Limited support for grey-listing
Deprecate old widget

OCP Console

Show plain bio user IDs in Verifications Review Tab for Maintainers and Owners

Pathfinder v1.4.0

Added

Export data to train NLU models
Support filtering per Organization
Minor improvements and fixes

Testing Studio+ v1.10.0

Added

Enhanced LLM sScalability and security
Support filtering per Organization
Improve search functionality in Testing Studio+ UI
Minor improvements and fixes

OCP NLU Service (ONS) v1.5.0

Features and improvements

Displaying list of models/apps under a specific organization
Ukrainian language added as option to create a custom domain model/app.
Option to display list of deprecated RB Xpacks APP Ids
Deprecated domains: Banking / Covid and Insurance
NextGen entities feature (available under flag only for demo)
New ml server version 3.2.4
New NLU Engine 8.0.2

Fixes

Fix vulnerabilities findings
Wrong encoder is exported when exporting the migrated EN model (from 3.1.0 to 3.2.2)

Integration Configuration v1.6.0

This release introduces the ability to obtain Numbers from Bandwidth (Voxbone APIs) instead of Twilio. To facilitate the transition, it includes a temporary front-end notification and filtering for Twilio Numbers to support cleanup efforts.

Features and improvements

Full call recording support.
Viewing resources by organization in the Integrations section of OCP.
Various small improvements and bug fixes.

Chat Widget v2.28.0

This release introduces support for new rich content types—Calendar and Time Picker (for Purolator), along with key bug fixes.

Added

Users can now select dates and times in a user-friendly format, enhancing the overall experience.

Rich Content - Calendar
Rich Content - Time Picker

Fixes

Resolved an issue where disabling the sound button also disabled other notifications.
Links are now displayed in a single line.

DiaManT v10.33.0

Added

Support of date ranges in miniApps
Support new Ask miniApp type
Support handling of Sensitive terms
Log when a new KVP is added
Support prefixes in Redis keys
Upgrade NLU core to version 8.0.2

Improved

Don't retry to upload CDRs that failed due to large size
Wait action is not triggered inside OnDialogEnding MiniApps
Copy field's sensitivity in Trackers
Print dialog response JSON without indentation
Update Timestamp field with dialog session timestamp
Removing Intent tracker should set Intent status to undefined in flows
Don't drop DialogAct after Announcements

Environments Manager v1.19.0

Added

Add sorting, filtering and search to the UI
Introduce new logic for the import of VB profiles
Introduce VB profile selection when importing a Tag
Add support for organization filtering

Console v1.15.0

Added

System messages can have Organisations as a recipients
System messages can be sent, read across regions of an environment

Changed

System messages maximum length increased to 512 characters
System messages logging improvement

Removed

Verified status of miniApps is deprecated from UI

Fixed

Regular security updates

miniApps v2.30.0

Added

DateRange miniApp
Support of Alphanumeric and Yes/No Canadian en-CA miniApps
Support DataModels for suggestion feature in Web-Chat
Added new TTS voices for en-GB
Set allowed threshold for DTMF Maximum Wait Time to 6000ms
Support filtering per Organization
Use dynamic content in conditions field/path

Fixed

Remove Banking, Covid, Insurance domains
Minor fixes and improvements

Orchestrator v1.26.0

Added

Highlight parts of Canvas based on the simulator Chat Dialog
Support of sensitive terms redaction
Support async deployment for legacy Applications
Support DateRange miniApp
Minor improvements and fixes

IAM v3.5.1

Added

Additional validation on duplicate name while creating new Group
Error “user in a group” features username
Role can be added in User’s details
Public group list has search functionality

Changed

Sort and search in public user’s list is improved
Permissions, policies views of public Access Management are hidden
Group creation in internal IAM has Organisation as mandatory field

Fixed

Bug with saving policies without roles
Regular security updates

December 2024

Integration Configurations v1.5.0

Added

Gradual traffic assignment, a UI feature that allows an end-user to gradually assign traffic from one application to another.
This can be particularly useful for testing, transitioning between applications, or handling special cases where staggered deployment is necessary.
Gradual traffic assignment is supported for miniApps, flows, application tags, SND and PRD applications.

Fixed

Bugfixes and improvements

AGI Connector v1.5.0

Added

Connector part for a Ring Central Voice Integration

The omIVR part will go in the version 2.1.0. Only after both parts will be deployed the Integration will be functional. With its help RingCentral Voice calls can be supported.

Fixes
Bugfix for a new prompt model. The new prompt model is disabled and can enabled after TTS-proxy will deploy their part

OCP NLU Service (ONS) v1.4.0

Added

Migrating an older version application
Translated UI
Import model with option to upgrade
Managing replicas through the UI

Fixes

Bugs and vulnerabilities

Encryption Service v2.0.1

Fixed

Exception message when request contains empty plain text is now more detailed showing more information about the error

Airflow Snowflake v1.1.8

Added

VB Opt out reports
VFO reporting updates
Reporting updates intent issues
Reporting updates high level

Fixed

Bug Fix & Security Updates

Console v1.14.0

Added

The personal page of a user features the various groups they belong to within the selected organization.
Language selector on some environments updated to include German and English

Changed

Pathfinder navigational element received German translation
Telephone number on Support Page
Testing Studio updated to Testing Studio+

Fixed

Improved error handling for missing Role

Testing Studio+ v1.9.0

Added

Support KVPs Assertion
Support Dialog Events Assertion

Fixed

Minor fixes and improvements

DiaManT v10.32.0

Added

Support timeouts in encryption
Pass deepASR's nbest hypotheses results to Custom Module
Schedule application shutdown in workers
Support TTS provider and voice setting in Action
Add support for TTS volume, pitch, and rate in legacy apps
Next Gen NLU

Improved:

Don't validate appName in App's orn
Don't send steps that do not have audios for Enrolment
Utilize masked Prompt from Custom Module
Mask request entity Field in Entity miniApp
Remove consecutive masked prompts
Do not include encrypted data in Conversation History

Fixed:

Don't trigger Reaction after Exceptions

Orchestrator v1.25.0

Added

Search option in Orchestrator's project list page
Users can now add Labels and Descriptions for each project
Support Asynchronous Deployments
Support Tag OCP Variables Collections

Fixed

Minor fixes and improvements

miniApps v2.29.0

Added

miniApps page is now translated also in German
Support of es-US Baking2 miniApp
Support of en-CA miniApps
Added a 'quick reference' for sections that have conditions

Fixed

Issue with wrong number of flows affecting import
Minor improvements and fixes

Environment Manager v1.18.0

Added

Add the ability to skip the logging of specific non-sensitive OCP variables.
Expand the Application Tags functionality to OCP Variables: Whenever an application tag is created, an instance of the OCP variables collection is also created that is associated with this specific application tag.

IAM v3.4.0

Added

German language support for OCP interface in selected environments
Edit and revoke User’s Service Roles functions in administrative interface
Organization’s administrators can toggle for Users list to show Organisations administrators
Ability for services to check if user is an Organisation’s administrator
Authorization on multiple groups
Security update

Changed

Session limiting coverage for custom login flow

Fixed

Customer roles feature flag doesn't affect admin interface
List Organisations endpoint pagination bug

Pathfinder v1.3.0

Added

FAQ documents unification: Users don't need to select structured or unstructured document type anymore, as now they are processed automatically
Users can now specify the language of their FAQ on project creation
Minor fixes and improvements

Chat Connector v8.6.1

Fixes

Bugfix

November 2024

Voice Biometrics v1.11.0

Agent-side widget

Add option to have minimal ANI Anti-spoofing UI

Voice Biometrics API

Add liveness detection results into session status endpoint
Restructure response of session status endpoint

OCP Console

Show top priority biokey column in Review Enrollments page
Verifications will be shown up to one month in Review Verifications page
Introduce Viewer, Developer, Maintainer, Owner roles
Fix fraudster appearing as enabled whereas voiceprint creation has failed

OCP NLU Service (ONS) v1.3.0

Features

Migrating an older version of an application
Translated UI
Import model with option to upgrade
Managing replicas through the UI

Fixes

Bugs and vulnerabilities

October 2024

Pathfinder v1.2.0

Added

Users can now deploy an FAQ
Improve support of complex documents
Various improvements and fixes

miniApps v2.28.0

New Feature

Automated generation of suggestion title

Improved

ExpandableData exclude from production bundle
Suggestions load performance improvement

Fixes

GET /{parameterType}/{parameterCode} returns 404
Fake user creation failed due to 400 response
Logout endpoint doesn't work
Suggestions do not load on iPhone
JSON serialization of consonant probe content in API call
Error message not shown
Speaker icon on fulfilling screen initial page is not clickable

Export Service v1.7.0

Added

Encryption update
Status endpoint
Subscription status
Update encryption
Reduce vulnerabilities

Orchestrator v1.24.0

Added

Support of legacy apps on Canvas
Various improvements and fixes

Testing Studio+ v1.8.0

Added

Omilia-ci.yml is no longer required; assertions can now be selected through the UI on each run
Various internal improvements and fixes

Voice Biometrics v1.10.0

Agent-side widget

Fix issue with opting out specific enrolled users
Drop no-store request header from JS file so that widget load faster
Prevent automatic search for biokeys that by definition return too many results if used exclusively
Improve opt-out confirmation

OCP Console

Link Enrollments review page dialog ID to Monitor for IVR calls
Sort biousers in chronological order of creation
Hide Recording ID and Voiceprint ID from fraudster list
Harmonize font size of VB in OCP Console to align with the rest of the components
Support internationalization for VB in OCP Console

Voice Biometrics Core

Increase limit of Enrollment Audios to 50MB

Console v1.13.0

Added

Security updates
Technical for multiple languages in the interface
New legal agreements interface

Changed

Number of service APIs updated

Fixed

Exception handling for missing roles

Removed

Unsupported ciphers

IAM v3.3.0

Added

Monitoring service
Capability for the support of multiple languages
Security updates

Changed

Increased limits on concurrent sessions of a user
Fixed error handling on some cases

Removed

Unsupported ciphers

Environment Manager v1.17.0

Added

Create specific policy for viewing and editing sensitive OCP variables
Integrate with new miniApps Spring API
Add the ability to export and import OCP Variables
Add i18n to Environments Manager
[UI] Add release version to console
Give users the option to overwrite values of OCP variables on import
Filter sidecar logs for non existing envs-manager endpoints
Enable Service Account

Improved

Upgrade to debian bookworm
Update ui components and change root font-size
Legacy App As Flow
Inform Diamant about changes made to OCP Variables

Fixed

Fix for "Token isn't refreshed and can't access page"
Disable "eye" and make it not clickable for user without permission

DiaManT v10.31.0

Added

Support TTS provider and voice for legacy application in OCP
Include Organization structure in OCP CDRs
Support Service Account authentication with Voice Biometrics
Support Endpoint to refresh Application Variables
Support configuration for IAM Role in AWS encryption service
OCP Application Variables Logging

Improved

Improve token invalidation delay
Ignore JSON serialization of ASR audio

Monitor v1.19.0

Include Annotation Span in Monitor UI
Monitor - User Step and wrong ASR Grammar
Pre-selected Region for Single Region Envs
Integrate with new miniApps Spring API
Update Tooltips
Add i18n to Insights UI
Include VB Exports in Export UI
Wrong subscription card text for export data types

September 2024

IAM v3.2.0

Added

Number of new service accounts for components
Security updates and fixes
Allow import attribute in Attributes section of the administrative IAM interface applicable

Console v1.12.0

Added

Security updates
Main navigation menu elements can be opened in new tabs
Administrative interface for messages allows basic filtration

Voice Biometrics v1.9.1

Fixed

User ID is not accepted when having another key/name in batch enroll API - If only one biokey present then hitting Enter has unexpected behavior QA Testing - Verification is not working if user_id contains + character

August 2024

Voice Biometrics v1.9.0

Agent-side widget

Optimize async methods
Prevent default date of birth from being submitted as a value when enrolling
Replace server-sent events with websocket communication between front-end and back-end
Show ANI Validation results on widget

Voice Biometrics API

Provide websockets for getting verification results and dialog status updates
Deprecate server-sent events API endpoints

OCP Console

Display 0 seconds of clean speech in cases of failed enrollments with no speech frames
Manage Blocklists through OCP Console

OCP NLU Service (ONS) v1.3.0

Added

Editable request on the test box area of a deployment
Add Service Account Tokens Support for internal usage

Fixed

Security patches and updates.

Pathfinder v1.1.0

Added

Support pagination and search on list projects
Users can now edit/delete utterances
Improved project breadcrumbs
Minor fixes and internal improvements

OCP NLU Service (ONS) v1.2.0

Added

Business Critical Applications - extra resiliency and failover for business critical NLU apps.
Migration steps and indicators for models with a newer version available.
ML Server 3.2.2 (a new release containing security fixes)
NLU Engine 7.0.0 (a new release containing migration from Spark to Spring Boot technology & security fixes)

Fixed

Security patches and updates.

miniApps v2.27.0

Added

Provide Confidence Threshold Option in Yes/No miniApps
Support DTMF Agent Request Key Attribute
Added 'created_by' to Attachments in CFront Transfer Module

Fixed

Minor Fixes and Internal Improvements

Orchestrator v1.23.0

Added

Log When the User Hangs Up (FAR HUP) Event
Support Deployment of Legacy Applications

Fixed

Minor Fixes and Internal Improvements

Environment Manager v1.16.0

Added

Add the ability to view and delete tags
Export legacy App
Import legacy App
Remove NLU token flag
Add A-Z for variable keys
Adjust to multiple theme setup
Improve collection update
Rate limiting
Handle tag deletion appropriately for miniApps
Handle tag deletion appropriately for Orchestrator apps

July 2024

Chat Widget v2.27.0

Added

Support highlighting of flow path in Orchestrator

Fixed

The utterance sent via Proactive Chat feature is shown to the end-user

Testing Studio v1.6.0

Added

Status endpoint for API
Minor Fixes and Internal Improvements

Orchestrator v1.22.0

Added

Support legacy Apps when creating a new Application
Deploy of legacy Applications
Expose blocklisting fields
Deprecate underscores in field names
Option for declaring incoming attached data fields as sensitive

Fixed

Minor fixes and internal improvements

miniApps v2.26.0

Added

Alphanumeric miniApp support for Portuguese (pt-PT)
Amount miniApp support for Greek (el-GR)
Validation in Entity miniApp
Support Oliver-happy voice
Add custom FailExitReason message in WS miniApp

Improved

DTMF Accept/Reject improvement

Fixed

Minor Fixes and Internal Improvements

June 2024

Pathfinder v1.0.0

Introducing PathFinder, the new tool for designing and implementing your Conversational AI application in minutes.

Users will be able to upload data (.pfds, urls) to create, update and test FAQs with a few clicks Identify intents automatically from the data provided.

IAM v3.1.0

Added

User deactivation context for the Access Management UI, API
Pagination to IAM public Organisation's Groups view
Support for multiple Administrators in an Organisation
Options for services in Policies
Navigation to the User's view from Organisation’s Groups view
Organisation’s User’s Details updated with broader information

Changed

Date format in IAM UI is changed to ISO: YYYY:MM:DD HH:MM:SS
Limit on service accounts in Policies UI increased

Fixed

Organisation’s administrators duplication in the Group members list
User’s Policies list filtration

Voice Biometrics v1.8.0

Agent-side widget:

Replace server-sent events with websocket communication between front-end and back-end

Voice Biometrics API:

Provide websockets for getting verification results and dialog status updates
Deprecate server-sent events API endpoints
Add blocklist results to session status endpoint

Voice Biometrics Core:

Introduce new enrollment fail reason for cases where no dominant speaker is found

OCP Console:

Display 0 seconds of clean speech in cases of failed enrollments with no speech frames

Billing:

Change method of billing for verifications

miniApps v2.25.0

Introducing filters in miniApps Manage page
Support Portuguese miniApps
Agent handling UI refactor
Support new MS Azure German voices

Orchestrator v1.21.0

Introducing Sync/Async onDialogEnd handlers
UI improvements of Input/Output field modals
Minor improvements and fixes

Environments Manager v1.15.0

Handling VB upon Export - Import
Use specific user for accessing Redis
Edit Variables Collection Name
Enrich NLU Not Found Error
Create OCP Variables in batches
Forbid space usage in "Variable Collections" keys
Update Promote Modal
Description field for each OCP Variable
Various fixes and improvements

May 2024

Testing Studio v1.5.0

Added

Introducing End2End testing using voice
Search for projects
View the dialogs on insights with a click of a button

miniApps v2.24.0

Added

Support of Studioless xPacks

OCP Testing Studio v1.4.1

Fix:

Support new Dialogs-API URL

April 2024

Orchestrator v.1.20.0

Added

Newly created miniApps are now shown immediately on the right side menu
Double click on a miniApp node to open miniApps configuration in a new page
OCP variables are now listed in the dropdown list in Condition blocks
Minor fixes and improvements

miniApps v.2.23.0

Added

Introducing encryption with JSON Web Key (JWK)
Added MS Azure TTS German voices Kasper and Elke
Introducing Omilia's TTS 'Oliver' for en-US
Increased Max threshold for initial/additional WS timeouts
Minor fixes and improvements

Metrics API v.2.1.0

Added

Metrics-api v2 endpoints
Implement dialog batch metrics
Support multi-region

Voice Biometrics v1.7.0

Agent-side widget:

Check voice against blocklist and show results on the agent’s screen
Save on Genesys Audiohook Consumption on Agent-side Verification

Voice Biometrics API:

Provide pause and resume endpoints for Genesys Audiohook

Voice Biometrics v1.6.2

Improved

New backend model update
- Stricter biomodel deployed for running verifications

OCP miniApps v2.22.0

Added

Support for OCP Variables
Introduce KVPs for WS call response status

Improved

Sensitive Fields Are Now Masked in WS miniApps Regardless the miniApp Sensitivity
Increase Max WS timeout to 40000ms
Add username and password fields to CFront tranfer module UI
Error Reaction prompt section can now be found under Properties tab

Fixed

Minor Fixes and Improvements

Orchestrator v1.19.0

Added

Limit KVPs total number per flow
Introduce soft warnings in UI
Support OCP Variables
OCP Variables are available in Condition blocks

Fixed

Minor Fixes and Improvements

Environment Manager v1.14.0

Added

Introduced OCP Variables
Updated the NLU endpoint for fetching app token
Updated the status endpoint

OCP Exports Service v1.4.0

Added

Multi Region Reconciliation Process Updates
Security Updates
Cross Region Steams handling
Documentation Updates

OCP Chat Widget v2.25.0

Added

Attachments support. User can attach JPG, JPEG, PDF, DOC type files in the chat.

March 2024

OCP miniApps v2.21.0

Added

Support for Dynamic Grammars for Name Verification
Introduce de-DE Date miniApp
Support handlebars.js
Improve Date and Alpha miniApps default validations
Support Replay Option for Announcement miniApp and Welcome step

Fixed

Minor Fixes and Improvements

Voice Biometrics v1.6.0

OCP Console:

Add explanation toolbar on Enrolment Page Columns
Change TRUE_LOW and TRUE_MEDIUM colors on console
Show bio user IDs for users with decryptor rights
Sort Enrolments on related Review Page

Agent-side widget:

Display latest enrollment on widget
Optionally use master ID to open widget iframe in NICE
Prevent search with Biolocale key if it is the only one present when initiating Agent session

Reporting:

Differentiate between verifications originating from Omilia’s IVR and Agent-side ones

February 2024

Voice Biometrics v1.5.0

Improved

Re-design Enrollments Page
- Show dialog ID of enrolment sessions
- Enable OCP user to find CCaaS session ID for a given enrolment session
- Enable OCP user to search for enrollments by user ID, by Dialog ID or by CCaaS Session ID
Provide endpoint to get clean speech for a certain session
Change TRUE_MEDIUM color to indicate that user is not verified
Fit opt-out window into the screen of the agent
Allow specific non-alphanumeric characters for the user ID
- dash ( - )
- underscore ( _ )
- plus sign ( + )

January 2024

Voice Biometrics v1.4.0

Added

Voice Biometrics as a Service
Internationalize VB agent widget

December 2023

OCP Testing Studio v1.3.0

Added

Integration with Orchestrator: Users can now effortlessly associate their available Orchestrator applications with their testing projects
Exclude Awaits when Generating a Golden Dialog

Fixed

Various internal improvements and minor fixes

Environment Manager v1.12.0

Added

Application Tags/Versioning
Utilize Base Image Entry point Setup
Remove Composed Component IDs
Enable Component ID Replacement
Add more descriptive error response when communicating with Orchestrator

Fixed

Remove redundant scrollbar
Set up deployment notifications for EnvsManager UI and API in Slack
Defect dojo integration
Enhance Export Metadata
Fetch NLU Deployments Limit Issue
Bug fixes
Create markdown for Releases to Azure Artifacts

OCP miniApps v2.20.0

Added

Caching WebService Responses
Support for Application Tagging
Read Response Headers
StartOver Facelift
Add Enable Option for Welcome Prompt
Support DTMF Confirmation for Yes/No Disambiguation and Suggestion in Intent miniApps
NBest Triggering Can Also Be Determined by miniApps Type
Support New Google TTS Voice Talent en-US-Neural2
UI Improvements including:
- Reorganization for Intent miniApps Tab
- Reorganization of Yes/No miniApps Tab
- DTMF Tab Facelift

Fixed

Apply Sensitivity to WS/Intelli Outputs
Various Minor Fixes and Internal Improvements

November 2023

OCP Console v1.7.0

Added

Security updates

Fixed

Bug with notifications counter

Changed:

Link to Billing removed from the main screen
File upload modals

October 2023

Chat Widget v2.23.0

Added

Same chat continues for different pages in the browser.
Three message states for webchat: Sent, Sending, Error.

Voice Biometrics v1.3.0

Agent-side Updates

Search user results are now shown on the top of the agent-side widget
Support Enrolment through NICE’s Advanced Recording
Enrolment button is disabled after it is clicked
New visualization when multiple users are found on agent-side widget

OCP Console Updates

VB profiles descriptions are now visible and editable

miniApps v2.19.1

Fixed

Various security fixes
Fix for issue with entity confirmation realizer

OCP Testing Studio v1.2.1 - Hotfix

Fixed

Add a Fix for Uploading .zip file on Windows Machine

Chat Widget v2.22.0

Added

Chat Survey feature that allows clients to gather valuable feedback from end-users about the quality of their conversations with agents after the chat has ended.

OCP Testing Studio v1.1.0

Added

Expose APIs for CI/CD

Fixed

Issue when the name of .zip file doesn't match the folder's name (in the .zip)
Fix accessibility findings

September 2023

Chat Widget v2.21.0

Added

A hover popover feature in the header for titles with 25 or more symbols. This improves readability and allows for longer titles without affecting the user experience.
- Sound notifications to the WebChat Widget. These audible notifications will alert users to important messages, especially when the widget is minimized or on an inactive browser page or tab.
- Support for links within lists, broadening the range of content within the application. This will allow users to navigate directly to relevant pages, resources or external websites from the list items.

Changed:

Updated the WebChat interface for a refreshed design and improved user experience.

miniApps v2.19.0

Added

Improved JS Error handling
Support for en-GB in Date miniApp
DTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp

Fixed

MaxContinuousErrors triggers error reaction before exit
Failed to download pre-recorded audio list
Minor fixes and improvements

Orchestrator v1.16.2

Added

Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs

Fixed

Minor fixes and internal improvements

miniApps v2.19.0

Added

Improved JS Error handling
Support for en-GB in Date miniApp
DTMF Escape - Support for double digits keys
Confirmation Support for Entity miniApp
Support for Chat Widget in Text miniApp

Fixed

MaxContinuousErrors triggers error reaction before exit
Failed to download pre-recorded audio list
Minor fixes and improvements

Orchestrator v1.16.2

Added

Introduce shared flows
Share application with other groups
Configure the shared application to be used as a flow
Use the shared application as flows in other applications
Support automatic KVPs logging in miniApp/Flow inputs and outputs

Fixed

Minor fixes and internal improvements

OCP Conversational Insights v1.15

Added

Export Service - UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID new field
Add new token implementation for Insights

Changed:

Replace table with UI kit

Fixed

Bug Left panel overwrites the right one on update
Reporting - Comparison dates don't load by default bug

Monitor UI v1.15

Added

Support Connection ID & Session ID in Monitor UI
Reporting - Include rates percentages in Real-time reports
Support CDRs Session ID New Field
Add new token implementation for Insights
Reporting - Comparison Dates don't load by default Bug

Changed:

Volume sound wave - Monitor UI
Not Show VB results in Monitor miniApps
Replace table with UI kit
Export Service - UI

Fixed

Bug Left panel overwrites the right one on update
Invalid user audio duration Bug

OCP Export Service v1.1.2

Added

Streaming exports- Redis streams partitioning
Update exports-api tests with new Owner and Viewer roles
Include DAST in APIs pipelines
Integrate Export API with IAM
Add Retry-After header on 429 error

Changed:

Rotate docker logs for all APIs
Export Service - UI

Fixed

Streaming export 400 Response error code
Export UI - Invalid default time on export creation bug
Exports API - invalid response
Read and use Retry-After from response header

Metrics API v1.5.1

Added

Included DAST in APIs pipelines

Fixed

Rotated docker logs for all APIs

OCP Conversational Insights v1.15

Added

Included Rates Percentages in Real Time Reports
Supported CDRs Session ID New Field
New token implementation for Insights
Export Service - UI

Changed:

Replaced table with UI kit

Fixed

Bug - Left panel overwrites the right one on update
Comparison Dates doesn't load by default

Monitor UI v1.15

Added

Volume sound wave - Monitor UI
Supported Connection ID & Session ID in Monitor UI
Supported CDRs Session ID New Field
New token implementation for Insights
Export Service - UI

Changed:

Tech debt - Got rid of Antd Library
Replaced table with UI kit

Fixed

Bug - Left panel overwrites the right one on update
Invalid user audio duration Bug
Not Show VB results in Monitor miniApps
Bug - Comparison Dates don't load by default

OCP Export Service v1.1.2

Added

Streaming exports - Redis streams partitioning
Integrated Export API with IAM
Read and use Retry-After from response header
Added Retry-After header on 429 error
Export Service - UI

Fixed

Exports API - invalid response
Updated exports-api tests with new Owner and Viewer roles
Bug - Invalid default time on export creation
Bug - Streaming export 400 Response error code
Various bugs and fixes

Voice Biometrics v1.2.3/Agent VB Middleware v6.7.3

Fixed

Fix bug with redis open connections

IAM v1.7.0

Added

Custom Roles for exclusive multi-tenant environments

Fixed

Token request fail toast

Changed:

User group membership capacity increased
User Management API changes
VB connection
File import handling

Voice Biometrics v1.2.2 / Agent VB middleware v6.7.2/ biostore v6.7.2

Added

Additional details display added to agent-side Voice Biometrics Widget

Changed:

Aligned with NICE CXone Authentication Security Policies

Environment Manager v1.10.1

Changed:

Re-enable the promote functionality

August 2023

Console v1.6.0

Added

OCP Console UI themes support
Security updates

Fixed

Profile menu header missing bug