OCP Release 3.7.0 Overview

OCP Release 3.7.0

What's New in OCP 3.7.0

The OCP 3.7.0 release delivers improvements across agentic AI, integrations, connectivity, speech, language coverage, and platform operations. Below is a summary of the highlights you can take advantage of this release.

Agentic AI & Dialog Improvements

• Silent Caller Detection - DiaManT® 10.47.0 automatically recognizes callers who never provide any input, and Orchestrator 1.37.1 lets applications route them straight to a transfer or exit action instead of cycling through repeated no-input prompts.

• Scheduled Application Variables - Application Variables can now activate only within a defined date and time window, such as a holiday notice that turns itself on and off, with no application redeploy required.

• Per-Task Agent Retry Limits - Individual agent tasks can override the default human-agent-request and no-input retry counts, allowing faster escalation when a caller explicitly asks for a person.

• Speech Recognition Tuning by Agent and Language - Orchestrator 1.37.0 lets you choose a recognition grammar, tune recognition parameters, and boost key words or phrases for each virtual agent and language, with an app-wide default so every agent benefits without repeated setup.

• Model-Aware Voice Selection - Voice selection now reflects each voice's underlying speech model and quality tier, giving a clearer view of available text-to-speech options. Premium or exclusive voices prompt acceptance of the applicable terms before use.

• Smarter Knowledge Base Search for Follow-Up Questions - Pathfinder 1.9.5 understands the original question behind brief caller replies such as "yes", improving answer accuracy across multi-turn conversations.

• Clearer Escalation Queue Setup - Guardrail flow input fields for escalation queues now carry editable descriptions, making setup easier to understand and maintain.

miniApps & Integrations

• Prebuilt Integrations for WebService miniApps - OCP miniApps® 2.44.0 adds a Prebuilt Integrations tab, so you can configure a supported provider integration (operation, target object, and fields) directly in the miniApp editor, without building custom outbound calls. Provider credentials are handled securely behind the scenes.

• Mock Response Engine for WebService Testing - Simulate external service responses, including errors and edge cases, while building and testing WebService miniApps, without depending on live third-party endpoints. See Mocking Responses in miniApps.

• Transfer Providers Configured in One Place - Integration Configurations 1.14.0 brings transfer settings for NICE inContact, CFront, Talkdesk, and Salesforce into the Integrate tab, each with its own card. Existing configurations continue working with no re-setup required.

• More Control Over Caller Experience - Set your own greeting reaction threshold per session, fine-tune Google Chirp voice volume with the correct decibel range (-96 to +16 dB), and rely on consistent no-match handling when callers mix speech and touch-tone input.

• Faster Cached WebService Responses - WebService miniApps with many cached responses now respond faster at runtime.

• Simplified Chat Tab - Chat Widget configuration moves to a dedicated tab in Integrations; the miniApp Chat tab now focuses on key generation, transfer configuration, and a Try WebChat button.

Connectivity & Digital Channels

• Call Context That Travels With Transfers - AGI-Connector 4.24.0 carries selected application data across call transfers using the standard SIP User-to-User header (RFC 7433), so callers don't need to repeat details or re-identify themselves when a call moves between OCP instances.

• Clearer Agent Timeout Handling in Chat - Webchat 2.38.0 shows a clear message when an agent is unavailable, and Chat Connector 8.19.1 reports an accurate end-of-chat status when an agent transfer request times out.

• Salesforce Inactivity Handling - Chat sessions connected to Salesforce now close automatically and notify the customer when Salesforce signals an inactivity timeout.

• Richer Call Data for RingCentral Agent Assist - Agent Assist 2.0.3 now includes call direction on all call events for RingCentral, and post-call summaries and sentiment are generated only when the call actually ends.

Speech Recognition & Synthesis

• New Locales and Lexis Voices - TTS 3.3.0 adds verbalization support for Peninsular Spanish (es-ES), Mexican Spanish (es-MX), and Brazilian Portuguese (pt-BR), alongside new Lexis voices in those locales.

• More Natural Reading of Numbers and Codes - US telephone numbers, fractions and measurements (for example, 1/2 kg), decimals without a leading zero, spelled-out text, and alphanumeric codes are now read more naturally, without SSML markup.

• Reliable Prompts on Longer Calls - mrcpTTS 1.2.2 resolves an issue where prompts could stop part-way through on longer calls.

• Better Accuracy Around Natural Pauses - deepASR® (STT 8.10.0) captures only the audio spoken before a short pause, so words after a pause are attributed to the right part of the conversation.

• Cleaner Batch Transcripts - Batch Transcription Service 1.3.1 renders two-digit numbers as digits and clearly separates service outages from invalid input.

NLU & Language Coverage

• New deepNLU® xPacks - OXP 1.21.0 adds a nl-NL Universal+ xPack with address recognition; OXP 1.21.1 adds a new Swedish (sv-SE) Universal xPack and an en-US Redaction xPack.

• Belgian and French Address Recognition - The fr-FR and fr-CA xPacks gain new entities for Belgian cities, postcodes, provinces, and regions, plus French areas, districts, villages, and points of interest.

• Spanish Accuracy Improvements - The es-ES and es-US xPacks add date range recognition, sentiment detection (es-ES), standalone NATO alphabet letters, and more reliable spelled-letter and digit sequences.

• Broader Accuracy Tuning - Updated en-AU, en-GB, en-US, fr-BE, nl-NL, nl-BE, and pl-PL xPacks deliver targeted fixes for dates, alphanumeric values, and dialog acts, with longer accepted Numeric (21 digits) and Alphanumeric (27 characters) values.

• French (Belgium) and Danish in miniApps - OCP miniApps now support the fr-BE and da-DK locales.

Self-Learning Agents

• Flexible Contact Center Ingestion - Self Learning Agents 1.16.0 lets operators choose a Test, Evaluation, or Production ingestion profile, adds Amazon Transcribe as a speech-to-text option, shows only active inbound voice queues, and skips very short dropped contacts to save quota.

Platform Operations & Analytics

• Expanded Performance Monitoring - DiaManT 10.47.0 adds latency metrics for external dependency calls, broken down by timeout and error type, along with clearer diagnostic logs for faster issue triage.

• Admin-Level Access to Metrics - Metrics API 3.5.0 lets administrators retrieve group and aggregation data under admin-level permissions, keeping sensitive metrics access separate from standard user access.

• Reliable Deployments - Orchestrator 1.37.0 and 1.37.1 ensure agentic apps always deploy their latest saved configuration, agent tools deploy with full configuration intact, and applications with a global NLU override import successfully.

• Steady Performance at Peak Volume - Pathfinder 1.9.6 keeps call handling reliable during busy periods.

Platform Component Versions - OCP 3.7.0