All calls appear in a Session List. The most recent call holds the top of the list by default. The columns of this list are the following:
Channel-User (Phone Number, IP, Username)
NoInputs (Customer remained silent)
NoMatches (Customer said something that the system could not understand due to several reasons, i.e. Out of Grammar, Side Speech, Signal and Environment noise)
FAR_HUP- Caller Hang Up
NEAR_HUP - System Hang Up
TRANSFER - Call transferred
LIVE - Session is Live
This information gives you a bird’s eye view of these sessions.
By clicking on the Search and Sort by options tabs (2)(3), you can expand these views and perform basic or advanced session searches, based on the chosen filtering criteria.