You can extend your model’s understanding with your own data or you can create a custom domain model that will include your own data only. There are several ways to add custom data to a model:

Below you can find step-by-step instructions for each way.

Uploading custom data

To upload your custom data:

  1. Navigate to NLU → NLU Models tab.

  2. Select a model and click on it. The model drill-down page opens.

     

  3. Click the Upload icon. The following dialog box opens:

4. Select a file with utterances in TXT, CSV, or TSV. For example:

I don't need my account anymore;Close.Account
i have a question;Inquire
When is the new model coming out;Inquire.Availability
I want to change my username.;Update.Account
My credit card was declined. Can you rerun it;Trouble.Payment
CODE

5. Click Create. The dataset is uploaded, and the intents and utterances become visible.

Now you can proceed to train your model.

Manually adding intents

You can find out more information on how to create your own intents.

Prerequisite: To be able to add an intent, make sure you have created a model.

To add an intent:

  1. Navigate to NLU → NLU Models section.

  2. Select a model and click on it. The model drill-down page opens.

  3. Click + Create. The following dialog box opens:

4. Enter an intent name and click Create to confirm. The intent has been added.

  • To edit an intent name, click the Pencil icon.

  • To delete an intent, click the Delete icon.

Manually adding utterances

To add an utterance:

  1. Navigate to NLU → NLU Models section.

  2. Select a model and click on it. The model drill-down page opens.

  3. Click on an intent to activate the Utterances field. If no intent is selected, the field remains greyed out.

     

  4. Enter an utterance into the highlighted input field.

  5. Press Enter on your keyboard.