19 SNIPPET Script Param Payload ASSIGN assistLaunchConfigName="romanovTestNew" DYNAMIC customPayload ASSIGN customPayload.Ani="{ANI}" customPayload.callIdAsSessionToken="true" // example of prefilling the bio-key named 'SSN' to the Agent VB widget //ASSIGN customPayload.SSN="2342" customPayloadJSON="{customPayload.asJSON()}" Limit2K 18 0 208 304 1 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 18 0 0 18 POPURL vb-widget {AGENTID} https://us1-m.ocp.ai/agent-vb-mw/frame?token={masterid} Omilia Voice Biometrics ContactPanel 300 300 False False 2 0 304 304 6 0 ff08b4cd-1ac1-d8f4-b52a-85fb86e7a824 2 0 0 12 ONANSWER Onanswer SKLNAME FIRST LAST AGENTID 19 0 96 304 5 0 4b611ba4-8e81-45a6-9fcc-97c24f43ccbc 19 0 0 8 SNIPPET Build Email //build email EmailSubject = "Omilia VB Agent Assist - {busno}" EmailBody = "Master ID: {MasterID} <br> Contact ID:{contactid}<br>ANI={e164ANI}<br><br>Assist Launch ConfigName={assistLaunchConfigName}<br>tenant-id={busno}<br>UTC Timestamp - {utc}<br> Error - {_err}" Limit2K 7 0 576 400 3 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 7 0 0 7 EMAIL Email Automatic inContact Support incontactsupport@incontact.com {errorEmail} {EmailSubject} {EmailBody} ERRMSG 704 400 4 0 933f7543-0cd4-4bb3-a403-fbfe14f4d34c -1 0 0 6 REQAGENT Reqagent {testTargetSkill} {testTargetAgent} DefaultfromSkill AfterSequence DefaultFromSkill 1 20 304 176 10 0 689a4a1b-fa0d-47b3-9a02-cbeb4735f08f -1 0 0 5 SNIPPET Assign Skill/Agent to Test ASSIGN testTargetAgent = "39647449 - Spiros Meliopoulos" ASSIGN testTargetSkill = "18645244 - IB Call" Limit2K 6 0 176 176 9 0 b333da63-33c8-4297-a58a-e9546cf7f0f2 6 0 0 4 BEGIN Begin 5 0 96 176 7 0 b2f794c5-0232-40e7-9830-76d573bf57d7 5 0 0 3 ANNOTATION Get an Agent Requesting an Agent operation can be part of another CXone Studio script that implements the routing using the appropriate queue logic. The reqAgent CXone action is here only for testing e2e purposes. 265 73 6 0 208 80 2 0 d28d2b39-d4db-499a-9b8b-f3879e4c5b25 6 0 0 2 AgentAssistV1_LIBID_b2aedee9-ab1e-4923-9d64-04cee8118482 Launch Agent Assist App {assistLaunchConfigName} {customPayloadJSON} Error 1 0 384 304 8 1 b2aedee9-ab1e-4923-9d64-04cee8118482 -1 0 1 0 0 1 WHISPER Whisper "%There was an error launching specified Agent Assist Application: {_ERR}" Agent 8 0 480 400 0 0 0494c6b4-0433-443d-8fdc-adcaf23cbf30 8 0 0 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 ccaas\romanov\AgentAssist-CxOneAgent 2026-01-27T17:02:48.237 2026-02-04T12:20:56.96 34735748 Alexey Romanov agentassistcxoneagent Mountain Standard Time 4 0001-01-01T00:00:00